Solutions Architect

• Aug 2021 - Present

Responsible for meeting and discussing technical and business IT solutions with clients in order to create a comprehensive solution and provide a strategic direction of endpoint management. I work directly with sales teams, project managers, engineers and solution consultants for qualified opportunities. I manage the Microsoft Endpoint Configuration Manager (MECM) team ensuring they are adequately trained on best practices and that we are fulfilling our obligations around MECM managed servicing and projects.Additionally, I assist customers with establishing and maintaining vulnerability management programs. This program utilizes their existing vulnerability scanners and establishes their cadence in order to remediate and validate in a timely manner in the end hardening their endpoints and further securing their environment. Show less

Microsoft Endpoint Configuration Manager Engineer

• Apr 2019 - Aug 2021

Remote position providing consultation, implementation and administration around Microsoft Endpoint Configuration Manager for multiple global organizations. I worked closely with customers and provided industry insights to ensure that SLA's were met accordingly around the health and security of their environments. I was accountable for consulting, implementing and maintaining multiple Microsoft Endpoint Configuration Manager (MECM) environments for multiple global organizations. I worked closely with each customer to ensure that SLA's were met across all aspects of the environment ranging from software packaging to Windows Updates to operating system deployments. I utilized my background with MECM to ensure that the environments remained in a healthy state and optimized when needed.Outside of the daily management of environments, I would also support organizations with implementing programs around vulnerability management and application lifecycle management. Lastly, I conducted customer environment reviews and identified improvements by integrating MDT into their environments in order to automate hands on steps reducing the workload required by imaging technicians and reducing MECM administrators task sequence management. Show less

End User Computing Engineer - Delivery and Support

• Jul 2018 - Mar 2019

Remote position responsible for delivery, support and performance utilizing SCCM 2012 for software and operating system deployments in the global end user computing environment for more than 55k endpoints. Key responsibilities include:  Coordinate Mass Rollouts in a global environment and track success.  Work with Regional Business Operation staff to facilitate the smooth transition of projects and strategies to operations including documentation and troubleshooting steps.  Act as a technical escalation point for critical issues  Work with regional staff, global staff and regional services support organization to ensure operational availability of all EUC Services  Manage projects through to completion including timely, effective communication and stakeholder input.  Identify recurring and potential problems and develop cost effective solutions.  Participate in operational meetings and discussions to identify problems, solutions and drive strategic alignment.  Consistently improve performance and reliability of regarding EUC Services  Identify cost-saving opportunities  Give 3rd Level Software Support to local IT Members for Enterprise Applications Show less

Systems Operations Manager / SCCM Lead - Joint Communications Support Element

• Dec 2013 - May 2018

 Managed 5-member team responsible for maintaining 200 servers and 250 virtual machines with VMware ESXi 6.0 along with 425 workstations which supported 1,100 users and 10 organizations. Identified, troubleshot and resolved faulty System Center Configuration Manager Software Update Points and Windows Server Update Services configuration affecting two domains. Planned, designed and implemented System Center Configuration Manager 1511 on Windows Server 2016 in a VMware ESXi 6.0 environment. Developed System Center Configuration Manager design for distribution points to be implemented in two remote locations to increase patching timelines and minimize bandwidth issues. Rebuilt and configured organization's McAfee ePolicy Orchestrator environment across two domains resulting in the highest security evaluation rating received in 6 years. Managed Cisco Call Manager Tier II operations and developed standard operating procedures simplifying phone management for 4 additional team members. Oversaw Microsoft Exchange 2010 email migration across two domains migrating more than 800 user accounts while reducing operations and management budget by $300k. Developed, designed and implemented zero/lite touch Windows 10 operating system deployment utilizing System Center Configuration Manager task sequence and User State Migration Tool migrating 614 workstations. Implemented offline System Center Configuration Manager versions 1610 and 1706 along with any required configuration changes to the infrastructure. Show less

Quality Assurance Manager, 6th Communications Squadron

• Dec 2012 - Dec 2013

 Scheduled and evaluated 55 personnel and equipment inspections ensuring proper equipment management and personnel proficiency. Managed organization self-inspection programs enabling work center managers to identify issues and allow leadership to track resolution.

Cyber Systems Operations Administrator, 6th Communications Squadron

• Jun 2009 - Dec 2012

 Oversaw 4-member team responsible for managing 120 servers, 3,800 workstations which provided services to 4,000 users. Assisted with AtHoc implementation and deployed desktop application to 3,800 workstations ensuring MacDill Air Force Base members were notified in emergency situations. Lead System Center Configuration Manager responsible for deployments of Windows Updates and third-party applications with a 98% on-time rate and recognized for lowest vulnerability ratio in the Air Force. Project lead for Windows 7 migration to 3,800 workstations. Built zero touch OSD utilizing hard-linked backup with Windows Easy Transfer ensuring user data was backed up and restored appropriately. Authored and established software license management program which trained 24 individuals accounting for $100k in DoD purchased software. Identified and rebuilt failing Symantec Antivirus server managing virus definitions for 3,920 systems. Provided direct support to CEO and his staff garnering recognition as the best communications support to date. Developed patch management tracker utilizing Microsoft SharePoint which tracked 1.6M countermeasures and received recognition for the program to be evaluated for Air Force implementation. Show less

Configuration Management Technician, 8th Communications Squadron

• Jun 2008 - Jun 2009

 Worked as part of 6-member team responsible for configuration management of 84 servers across two domains which provided network services for 1,800 workstations, 2k users and allied nations. Co-developed, planned and executed Windows Vista lite touch migration to 1,800 workstations utilizing Symantec Ghost. Recognized by key leadership for outstanding customer service and resolving a base wide configuration flaw with Lotus Forms Viewer.

Basic Training and Technical School

• Jan 2008 - Jun 2008