Experience

Cruise Brothers

• United States
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Travel Stylist

  • Nov 2019 - Present

  Pharr, Texas, United States • Sell international and domestic travel packages, including cruises, land, air, insurance, hotel, cars, transfers and excursions • Work with clients to discern their wants and needs for their business or vacation travel in order to provide the best options for them in their budget and timeframe • Accommodate travelers with disabilities to the best of my ability • Coordinate arrival and departure information to ease stress on clients • Provide exceptional and timely customer… Show more • Sell international and domestic travel packages, including cruises, land, air, insurance, hotel, cars, transfers and excursions • Work with clients to discern their wants and needs for their business or vacation travel in order to provide the best options for them in their budget and timeframe • Accommodate travelers with disabilities to the best of my ability • Coordinate arrival and departure information to ease stress on clients • Provide exceptional and timely customer services to clients • Collect and maintain payment information ensuring security of data • Communicate with clients regarding updates, changes, or cancellations to travel plans • Keep detailed records of all phone and email customer interactions • Understand and adhere to all company policies and procedures through extensive training including daily and weekly update webinars • Update clients to changing domestic and international travel rules, laws, and procedures pertaining to identification documentation and health practices Show less



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Census Field Supervisor

  • Jul 2020 - Oct 2020

  Hidalgo, Texas, United States • Worked on call 12-16 hours daily, supervising a team of 12 Census field employees • Tracked and approved daily payroll, hours, overtime, and expenses for employees • Issued and collected field equipment (briefcase, iPhone, ID badge, and paperwork) upon start and completion of Census duties; supplied employees in the field with additional equipment and documents as necessary • Provided initial training of Census employees, and additional training as needed throughout… Show more • Worked on call 12-16 hours daily, supervising a team of 12 Census field employees • Tracked and approved daily payroll, hours, overtime, and expenses for employees • Issued and collected field equipment (briefcase, iPhone, ID badge, and paperwork) upon start and completion of Census duties; supplied employees in the field with additional equipment and documents as necessary • Provided initial training of Census employees, and additional training as needed throughout operation • Performed field observations of Census employees to ensure processes and procedures were carried out properly • Maintained constant contact with field employees; ensured employees had the most up-to-date information from headquarters to perform their duties • Issued feedback and performance evaluations as necessary; provided additional training as required; terminated employees that didn't uphold standards of performance Show less



U.S. Fish and Wildlife Service (USFWS)

• Government Administration
• 700 & Above Employee

• Urban Park Ranger

  • Nov 2018 - Nov 2019

  Santa Ana National Wildlife Refuge • Coordinates urban refuge & youth programs, primarily offsite & in close collaboration w/ a variety of partners both local & national. • Develops & implements new & innovative programs that engage urban citizens by providing opportunities for meaningful experiences in nature. • Develops & maintains a high quality visitor services program by providing opportunities in compatible wildlife-dependent recreation activities such as birdwatching & fishing. • Collects pertinent visitor… Show more • Coordinates urban refuge & youth programs, primarily offsite & in close collaboration w/ a variety of partners both local & national. • Develops & implements new & innovative programs that engage urban citizens by providing opportunities for meaningful experiences in nature. • Develops & maintains a high quality visitor services program by providing opportunities in compatible wildlife-dependent recreation activities such as birdwatching & fishing. • Collects pertinent visitor services program data & conducts routine program evaluation to monitor accomplishments & acquire an increased understanding of visitor needs. • Develops & implements quality interpretive & environmental education programs; establishes partnerships w/ local schools to develop & manage environmental education programs that meet the mission & goals of the refuge, & curricula needs of the schools. • Provides wildlife observation & photography opportunities; develops & provides programs that enable visitors to have optimal wildlife viewing/photography opportunities & further refuge goals w/out undue impact to wildlife or habitat. • Proactively establishes a variety of partnerships beneficial to the Service’s mission w/ corporate, conservation, & other NGO's; seeks partnerships w/ external support groups & coordinates refuge requests & needs for special project funding, donated services & goods, & cost share programs. • Serves as the refuge’s primary media & social media manager; develops, coordinates, & implements refuge or issue-specific outreach & communication plans which may result in various outreach activities such as public meetings, hearings, & briefings. •Recruits & trains volunteers in activities supporting & protecting natural resources, maintain grounds & facilities, greeting, educating, & guiding visitors and guests, administrative duties, & other functions; provides support & scheduling for volunteers in community partnership activities benefiting urban refuge priorities.

• Biological Science Technician

  • Jul 2016 - Nov 2018

  Willow Beach National Fish Hatchery • Preforms egg incubation, larval collection, & fish rearing of razorback sucker, and rainbow trout in flow-through & recirculating raceways. • Preforms larval collection & fish rearing of razorback sucker & bonytail chub at satellite station, Achii Hanyo Native Fish Facility, via pond culture. • Performs daily (at Achii) & weekly (at Willow Beach) Dissolved Oxygen monitoring; adjusts oxygen flow to raceways as necessary. • Feeds fish & monitors appearance & activity… Show more • Preforms egg incubation, larval collection, & fish rearing of razorback sucker, and rainbow trout in flow-through & recirculating raceways. • Preforms larval collection & fish rearing of razorback sucker & bonytail chub at satellite station, Achii Hanyo Native Fish Facility, via pond culture. • Performs daily (at Achii) & weekly (at Willow Beach) Dissolved Oxygen monitoring; adjusts oxygen flow to raceways as necessary. • Feeds fish & monitors appearance & activity of fish for obvious signs of illness, disease, discontent, & general physical condition. • Performs formalin, salt & antibiotic treatments as needed for fish illness or disease. • Operates & performs limited maintenance of a wide variety of fish trapping, sorting, counting, tagging, passage, & distribution structures & equipment. • Manages monthly, semi-annual, & annual Discharge Monitor Report (DMR) sampling & reporting to the Arizona Department of Environmental Quality & EPA. • Performs office support activities such as: pays monthly hatchery bills, manages purchase & vehicle credit cards; reconciles monthly statements of accounts for card holders; obtains repairs for equipment; maintains supply stocks; takes & relays messages; takes meeting notes; sorts & distributes mail; validates & processes payroll & travel vouchers; manages collections; maintains & updates property inventory; reports vehicle mileage & fuel usage. • Coordinates social media & public relations for hatchery; maintains & updates hatchery Facebook page; responds to comments & messages. • Schedules & conducts hatchery tours for both large & small groups. • Performs the following administrative functions: Timekeeper, Custodial Property Officer, Collections Officer. • Systems used: Quicktime, FBMS, Concur, pay.gov, FIS. • Training Completed: NCTC Coldwater Fish Culture Course, NCTC Foundations, NCTC Freshwater Fish Culture, Tier 1 Heavy Equipment Certified, Forklift certified.



Jacksonville Zoo and Gardens

• United States
• Recreational Facilities
• 100 - 200 Employee

• Stingray Bay Intern

  • Jan 2016 - Apr 2016

  Jacksonville, Florida Area • Prepared and administered diets for 24 exhibit specimens ensuring proper sanitization methods. • Monitored and manipulated water quality of the main salt water exhibit tank (17,000 gallons) and 8 additional fresh and salt water tanks across the zoo through the use of water chemistry and YSI photometer equipment. • Assisted guests with proper handling of exhibit specimens and interpreted Stingray Bay exhibit to guests. • Alerted lead keepers to issues with exhibit, specimens, or… Show more • Prepared and administered diets for 24 exhibit specimens ensuring proper sanitization methods. • Monitored and manipulated water quality of the main salt water exhibit tank (17,000 gallons) and 8 additional fresh and salt water tanks across the zoo through the use of water chemistry and YSI photometer equipment. • Assisted guests with proper handling of exhibit specimens and interpreted Stingray Bay exhibit to guests. • Alerted lead keepers to issues with exhibit, specimens, or safety hazards. • Properly and safely restrained rays during medical procedures such as treatments or exams. • Assisted lead keepers with twice daily target training of stingray specimens. Show less



Museum of Science & History

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Marine Biology Intern

  • Aug 2015 - Dec 2015

  Jacksonville, Florida Area • Maintained sole responsibility of care and maintenance of the Intertidal Touch Tank (140 gallon, salt water) and reserve specimen tanks (salt and fresh water) on assigned days. • Prepared and administered diets for over 25 specimens ensuring proper safety and sanitization methods. • Monitored and manipulated water quality of tanks through the use of water chemistry (testing strips and liquid drops). • Interpreted Touch Tank exhibit to guests and assisted guests with handling of… Show more • Maintained sole responsibility of care and maintenance of the Intertidal Touch Tank (140 gallon, salt water) and reserve specimen tanks (salt and fresh water) on assigned days. • Prepared and administered diets for over 25 specimens ensuring proper safety and sanitization methods. • Monitored and manipulated water quality of tanks through the use of water chemistry (testing strips and liquid drops). • Interpreted Touch Tank exhibit to guests and assisted guests with handling of specimens. • Alerted lead Naturalists to issues with exhibit, specimens, or safety hazards. • Tracked visitor utilization of Touch Tank; compiled and submitted comprehensive research document on effects of visitor interaction with touch tank environment. Show less



Publix Corporate Purchasing

• Meat & Seafood RBU Intern

  • May 2015 - Jul 2015

  Lakeland, FL • Coordinated with the Sustainable Fisheries Partnership (SFP) to assess Publix suppliers’ seafood sustainability; ensured suppliers were updating SFP’s Sustainability Metrix database to gain accurate data for creation and implementation of Fishery and Aquaculture Improvement Projects (FIPs/AIPs). • Researched and compiled supplier “family tree” database; updated contact information for all Publix seafood suppliers, their parents companies, subsidiaries and brands to confirm seafood… Show more • Coordinated with the Sustainable Fisheries Partnership (SFP) to assess Publix suppliers’ seafood sustainability; ensured suppliers were updating SFP’s Sustainability Metrix database to gain accurate data for creation and implementation of Fishery and Aquaculture Improvement Projects (FIPs/AIPs). • Researched and compiled supplier “family tree” database; updated contact information for all Publix seafood suppliers, their parents companies, subsidiaries and brands to confirm seafood traceability. • Assisted with the seafood category review process; conducted research and compiled data on current and potentially new seafood suppliers. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Mission Manager

  • Jun 2013 - Dec 2014

  3rd Intelligence Squadron, Fort Gordon, GA • Supervised, maintained accountability for, and evaluated the performance of a shift of multiple joint-service military and contractor personnel. • Coordinated in-theater Intelligence, Surveillance, and Reconnaissance assets and managed near-real-time collection of streaming data among multiple offices supporting numerous in-theater units. • Coordinated with customers and partners in a global environment and streamlined operations to provide mission critical signals intelligence… Show more • Supervised, maintained accountability for, and evaluated the performance of a shift of multiple joint-service military and contractor personnel. • Coordinated in-theater Intelligence, Surveillance, and Reconnaissance assets and managed near-real-time collection of streaming data among multiple offices supporting numerous in-theater units. • Coordinated with customers and partners in a global environment and streamlined operations to provide mission critical signals intelligence support. • Aided forward deployed units during Operation Enduring Freedom; advised command elements regarding tactical collections. • Awarded Air Force Commendation Medal

• Pashto Linguist Training Manager

  • Jun 2012 - Jun 2013

  3rd Intelligence Squadron, Fort Gordon, GA • Supervised and directed multiple joint-service military and contractor personnel in the performance of language translation duties and daily operations. • Maintained accountability and created/coordinated scheduling for linguists in order to ensure sufficient mission coverage. • Prioritized daily tasks, improved productivity, and tracked performance for the linguist section. • Created and maintained language training materials and linguist standard operating procedure manuals;… Show more • Supervised and directed multiple joint-service military and contractor personnel in the performance of language translation duties and daily operations. • Maintained accountability and created/coordinated scheduling for linguists in order to ensure sufficient mission coverage. • Prioritized daily tasks, improved productivity, and tracked performance for the linguist section. • Created and maintained language training materials and linguist standard operating procedure manuals; ensured continuity of training. • Earned perfect 3/3 score on Defense Language Proficiency Test. • Awarded Squadron Language Analyst of the Year, Flight NCO of the Year

• Senior Reporter

  • Aug 2009 - Sep 2010

  93rd IS, Lackland AFB, TX • Sole member of office qualified to author and disseminate comprehensive national-level strategic intelligence reporting. • Prepared and conducted situational and operational briefings for national policy makers. • Authored report for high-value target; topic of President’s daily intelligence briefing. • Awarded Joint Service Commendation Medal.

• Digital Media Forensics Analyst

  • Aug 2008 - Aug 2009

  732nd EIS, Camp Cropper, Iraq • Answered 50+ Requests for Information (RFIs) from interrogators/analysts, providing timely reports for current ops • Maintained operational capacity for 9 computers forming a segregated network (dirty LAN) utilized for media exploitation • Triaged/exploited 120+ detainee media cases; processed more than 2 terabytes of data • Prepared and presented extensive exploitation processing brief; provided training for 25+ incoming Iraqi interrogators • Awarded Army Commendation Medal and… Show more • Answered 50+ Requests for Information (RFIs) from interrogators/analysts, providing timely reports for current ops • Maintained operational capacity for 9 computers forming a segregated network (dirty LAN) utilized for media exploitation • Triaged/exploited 120+ detainee media cases; processed more than 2 terabytes of data • Prepared and presented extensive exploitation processing brief; provided training for 25+ incoming Iraqi interrogators • Awarded Army Commendation Medal and Iraq Campaign Medal with two service stars.

• Command Language Program Manager

  • Sep 2007 - Apr 2008

  93rd Intelligence Squadron, Lackland AFB, TX • Managed language class enrollments, language maintenance hours, and remedial language training for a squadron of over 250 members. • Maintained linguist statistics database. Briefed Squadron Commander with weekly updates.

• Serbian Croatian Linguist

  • Mar 2005 - May 2007

  93rd Intelligence Squadron, Lackland AFB, TX • Processed audio and written foreign language material to produce translations used in intelligence products against counter-terrorism target sets. • Conducted initial analysis of collection data. Alerted analysts to time-sensitive intelligence.