Experience

HomeStack

• United States
• Mobile Computing Software Products
• 1 - 100 Employee

• Client Support Specialist

  • Jan 2023 - Present

  As the Client Support Specialist, I manage all support inboxes, ensuring that all client inquiries, complaints, comments, tech issues, and requests are promptly and efficiently addressed. I create and manage all content for our Help Center, ensuring that clients have access to accurate and helpful information that addresses their needs and concerns. Manage Apple Developer account renewals, ensuring that all accounts are renewed in a timely manner. Proactively reach out to clients who are experiencing billing issues, addressing and resolving any concerns they may have in a timely manner. Additionally, I assist all internal departments as needed to ensure smooth and efficient operations. Show less

• Client Success Specialist

  • Aug 2019 - Jan 2023

  As the Client Success Specialist, I am the go-to, point of contact for things post sale. I am directly responsible for the on-boarding process for new real estate agents: from the initial welcome to client training and beyond on a daily basis. Provide new and existing clients with the highest quality of service and ensuring that clients are in the best position to grow their real estate business leveraging their HomeStack products.



FocusVision

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2016 - Apr 2018

  Driving post-sales customer adoption and success on the Decipher SaaS platform. Consulting with a tenured audience. Provide customers’ continuity throughout the entire customer life-cycle, from on-boarding, implementation, training, education, support, and software updates. Listen for product feedback, ensure support issues are resolved effectively and act as the primary liaison to provide not only support but be available to assist the client throughout the duration of the business relationship. Show less



Institute of Technology

• United States
• Higher Education
• 200 - 300 Employee

• Career Services Advisor

  • Sep 2013 - Mar 2016

  Conduct daily phone and in-field marketing calls to employers to develop job leads for our graduates and build employer relationship. Participate in community committees and networking events with employers to market our school and graduates. Drive job orders to place graduates into positions in their chosen fields of study. Achieve weekly, monthly and annual statistical placement goals and expectations working always to meet or exceed the goals set in each area of accountability. Provide administrative placement information documentation and report generation. Assist with the development of Program/Curriculum Advisory Board members, identifying and confirming guest speakers for various campus events. Maintain accurate and extensive documentation for accreditation and reporting. Show less



Wireless Lifestyle

• United States
• Telecommunications
• 100 - 200 Employee

• Retail Store Manager/ Area Trainer

  • Mar 2011 - Feb 2013

  Oversee and maintain the integrity of store operating procedures which include: opening, closing, inventory, point of sale paperwork/record keeping, cash management, store appearance, and merchandising. Coach and develop sales team and Assistant Store Manager. Establish and exceed organizational performance and individual performance goals.Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location. Meet sales goals and maintain high customer service scores. Train new sales reps, technicians and store managers. Show less



GoWireless, Inc.

• United States
• Telecommunications
• 400 - 500 Employee

• Sales Associate

  • Jun 2009 - Mar 2011

  Provide customer service for issues related to New service, Upgrading existing service, billing, handset inquiry's, and advanced questions. Build immediate rapport with customer's by Identify customers wants and needs. Perform opening/closing duties and maintaining of retail store procedures. Provide customer service for issues related to New service, Upgrading existing service, billing, handset inquiry's, and advanced questions. Build immediate rapport with customer's by Identify customers wants and needs. Perform opening/closing duties and maintaining of retail store procedures.



Wireless Advocates

• United States
• Wireless Services
• 700 & Above Employee

• Retail Store Manager

  • Dec 2005 - Mar 2008

  Responsible for total leadership and management of a retail store location. Lead the sales team in the overall guest experience by providing superior customer service to new and existing customers through listening to their individual needs. Lead the sales team to success and motivate the group to learn, grow, and build exciting careers. Train new sales reps. Responsible for total leadership and management of a retail store location. Lead the sales team in the overall guest experience by providing superior customer service to new and existing customers through listening to their individual needs. Lead the sales team to success and motivate the group to learn, grow, and build exciting careers. Train new sales reps.



The Island Waterpark

• Fresno, CA

• Lead Lifeguard

  • Apr 2001 - Aug 2005

  Responsible for the safety of park guest. Responsible for assigned area and its lifeguards on duty. Responsible for the safety of park guest. Responsible for assigned area and its lifeguards on duty.