Experience

NORTH LOS ANGELES COUNTY REGIONAL CENTER INC

• United States
• 1 - 100 Employee

• IT Technician Level 2

  • Jun 2021 - Present

  ● Supported 500 users with technical support on Windows 10 ● Provided telephone, email, desk side and remote support for users ● Addressed and resolved IT related incidents and requests ● Installed and setup network equipment ● Kept software on all devices up to date ● Worked with Active Directory ● Setup new equipment for users: laptops, desktops, docks, peripheral setups ● Supported 500 users with technical support on Windows 10 ● Provided telephone, email, desk side and remote support for users ● Addressed and resolved IT related incidents and requests ● Installed and setup network equipment ● Kept software on all devices up to date ● Worked with Active Directory ● Setup new equipment for users: laptops, desktops, docks, peripheral setups



The Digital Doctor

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Business Owner

  • Jan 2010 - Present

  • Virus/Spyware removal • Computer cleanup • New computer set-up • Software install • Hardware install • Printer install • Network install • Smart phone/Tablet set-up • Video game console set-up • System & software update • Data transfer • Computer lessons • Virus/Spyware removal • Computer cleanup • New computer set-up • Software install • Hardware install • Printer install • Network install • Smart phone/Tablet set-up • Video game console set-up • System & software update • Data transfer • Computer lessons



Wesco Aircraft

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• IT Technician Level 2

  • Dec 2020 - Jun 2021

  • Supported 250 users with Level 1, 2 and Level 3 technical support on Mac OS X 10.10-10.11 and Windows Vista, 7, 8.1, & 10 • Provided telephone, email, desk side and remote support for users • Addressed and resolved all IT related incidents and requests • Setup desktop & laptop computers, and printers • Installed and setup network equipment • Worked remotely from home • Kept software on all devices up to date • Supported 250 users with Level 1, 2 and Level 3 technical support on Mac OS X 10.10-10.11 and Windows Vista, 7, 8.1, & 10 • Provided telephone, email, desk side and remote support for users • Addressed and resolved all IT related incidents and requests • Setup desktop & laptop computers, and printers • Installed and setup network equipment • Worked remotely from home • Kept software on all devices up to date



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Windows Migration Engineer

  • Sep 2020 - Dec 2020

  • Migrated over 300 users from Win 7 & 8 to Windows 10 • Backed up user data to cloud • Restored user data after migration was complete • Setup Outlook and various programs after migration • Helped user log back into corporate network to setup their profile, network connections, printer installs, etc. • Worked with SCCM for Windows Migrations • Migrated over 300 users from Win 7 & 8 to Windows 10 • Backed up user data to cloud • Restored user data after migration was complete • Setup Outlook and various programs after migration • Helped user log back into corporate network to setup their profile, network connections, printer installs, etc. • Worked with SCCM for Windows Migrations



MV Transportation

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Information Technology Manager

  • Feb 2019 - Sep 2020

  • Supported 250 users with Level 1, 2 and Level 3 technical support on Mac OS X 10.10-10.11 and Windows Vista, 7, 8.1, & 10 • Windows Migration for over 100 computers • Provided telephone, email, desk side and remote support for users • Addressed and resolved all IT related incidents and requests • Setup desktop & laptop computers, mobile phones and printers • Installed and setup network equipment • Provided 24/7 support for all users • Worked remotely from home • Traveled to various other sites to work with users • Maintained server room • Kept software on all devices up to date • Worked with Trapeze software • Worked with Service Now website for tickets • Worked with Spiceworks website for tickets • Worked with virtual machines • Worked with Kaseya remote software • Installed VPNs • Setup voip phones



Rotating Precisions Mechanisms

• System Administrator

  • Mar 2018 - Feb 2019

  • Supported 100 users with Level 1, 2 and Level 3 technical support on Mac OS X 10.10-10.11 and Windows Vista, 7, 8.1, & 10 • Used an internal ticketing system for logging all activity and support, assisted users over the phone, through e-mail, in person and remotely connected to their computers for technical issues and support • Fixed Microsoft Office 2007 and 2010 problems • Fixed Network connection problems • Updated and maintained Windows Server • Setup multiple new computers on Mac OS X 10.10-10.11 and multiple Windows OS • Setup network printers for different parts of the building and multiple buildings- Konica Minolta, Xerox, Sharp and HP • Recovered data from corrupt systems • Transferred data from users old computer to new computer • Setup up networks • Ordered new parts, computers, servers, license renewals and warranties • Made sure all software had proper updates and maintained any security vulnerabilities



NASA - National Aeronautics and Space Administration

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Computer Technician

  • Dec 2015 - Mar 2018

  Working on employees computers- Mac and Windows Fixing network issues Setting up new computers Setting up network printers Data migration Smartphone setup Imaging & Overlaying computers Password retrieval Setting up Outlook accounts Working on employees computers- Mac and Windows Fixing network issues Setting up new computers Setting up network printers Data migration Smartphone setup Imaging & Overlaying computers Password retrieval Setting up Outlook accounts



Pro Softnet Corporation

• United States
• IT Services and IT Consulting

• Data Migration Technician at Prosoft Net

  • Nov 2010 - Dec 2015

  - Upload of users sensitive data from across the globe to cloud servers - Restore of users sensiitve data from, across the globe to external hdd - Shipping drives with sensitvie data out to multiple home and business users across the globe -Tier 1 & 2 tech support -Remote login to pc's and macs -Online backup -Online restore -Local backup -Local restore -Software install -Hardware install -High user interaction (120+ per day) -Excellent communication skills through telephone & e-mail -Help users with any problems they may have and help make tech talk easier for them to understand in the process by bringing it down to a one on one level



Qube Cinema, Inc.

• Digital Cinema Technician at Qube Cinema

  • Jun 2010 - Dec 2010

  -Remote login to live movie theaters servers -Built digital cinema servers -Installed operating systems through use of norton ghost -Interacted with users over the phone and through e-mail -Remote login to live movie theaters servers -Built digital cinema servers -Installed operating systems through use of norton ghost -Interacted with users over the phone and through e-mail



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Counter Intelligence Agent

  • Jan 2008 - Jun 2010

  -Removed viruses -Removed spyware -Installed software -Installed operating systems: Windows and Mac -Installed hardware -Helped customers with any issues they had at the counter -Provided phone support -Removed viruses -Removed spyware -Installed software -Installed operating systems: Windows and Mac -Installed hardware -Helped customers with any issues they had at the counter -Provided phone support