Established Staff QA Engineer- QA Lead

• Oct 2023 - Present

QA Lead

• Mar 2023 - Oct 2023

Staff QA Engineer

• Oct 2022 - Mar 2023

Lead Engineer

• Dec 2021 - Oct 2022

- C# Automation with Selenium- C# RestSharp API Automation- Lead on special classified project- Azure Devops and Azure Portal- Use of Log Analytics Workspace in Portal- Use of Grafana Dashboard- Understanding and using different technologies to support the project- Creating automation project from scratch using given framework- Leading UI Automation and Performance Testing using NBomber and C#- Writing tests to connect to POP3 using Mailgun - Helping other teams across different projects with automation- Go to QA for issues that needed fast replication- API- LDAP- Training QA staff and onboarding them on projects- Taking lead on scrum meetings, retro, planning Show less

Quality Assurance Team Lead

• Nov 2019 - Dec 2021

- Managing QA Engineers in the Team- Doing 6 month reviews and fornightly catchups- Looking after multiple projects- LDAP, SSH, ERA- C# Automation- Using Azure DevOps for our projects from development to qa to releases- Setting up release piplines in ADO and Release Notes Generation- Responsible for signing off releases- Responsible for documentation to help other colleagues- Web Application Testing- Mobile Testing- Using Linux commands to run and execute scripts- Worked on goverment projects Show less

Quality Assurance Engineer

• Jun 2017 - Nov 2019

Works with Product Development colleagues to devise and document test cases to verify the functions of Egress solutions.Agile Software TestingTesting Mobile Apps on iPhones and iPadWeb Application TestingScrum Master duties including booking demos, daily standup with the team and other meetings. Handles day to day testing incorporating the running of test cases against a range of Egress products.Using a range of exploratory and experience based testing to find bugs outside of test cases.Logging bugs in the tracking system (JIRA, Azure DevOps) when reported by customers or identified internally.Collaborates very closely with development colleagues and project management colleagues to ensure software released is bug free and to the required standard.Builds and maintains test environments of significant complexity using Virtual Machines, often replicating a customer environment in its entirety.Develops and maintains Security Awareness knowledge in accordance with documented ISMS proceduresWrites, enhances and maintains automated test scripts that are used to test the Egress product range.Part responsible for ensuring deadlines are met set by the Quality Assurance Manager.Assumes ownership of, investigates and resolves complex bugs Performs ad-hoc/unstructured testing of Egress solutions, as required acts as a backup to other colleagues in technical functions, as required. Show less

Second Line Support Engineer

• Mar 2016 - Jun 2017

Ensure that Egress customers receive the highest quality technical support by responding to enquiries and providing training regarding company products, features and/or services. Researches, documents and communicates recurring technical issues to Egress management and Product Development. Will provide multiple levels of escalated support based on the complexity of the technical issue. Will refer problems of an unusual, unsolvable nature to Senior Technical Services or ProductDevelopment colleagues. Handles escalated support requests from First Line Support colleaguesDocuments fixes for identified product defects that have been resolved, and collaborating with Product Development and QA colleagues regarding those defectsDevelops and maintains detailed knowledge of the complete Egress product portfolio, complemented by detailed knowledge in certain technology areas Show less

First Line Support Engineer

• Nov 2014 - Mar 2016

Egress Software Technologies is an IT security Vendor for Email and File Encryption Software. Our Product 'Egress Switch' allows organisations to Secure and Monitor data that needs to be shared electronically. Whether you wish to share data by email, large files or files onto removable media, Egress Switch provides you with an integrated approach to not only protect but also control what the recipient does with your data. It also provides tracking and auditing functionality so you will always know who where and when you information has accessed. With a large footprint within the Public Sector and a growing footprint within the Private Sector, Egress is rapidly becoming the UK choice for Secure Data Exchange.2011 BCS "Security Innovation of the Year" award winners,2012 SC awards "Best Encryption Product" Highly Recommended, 2013 BCS "Cloud Provider of the Year" award winners,2014 SC awards "Encryption Solution of the Year" and "Security Service Provider of the Year" award winnersMy role:* Providing first line telephone support to business end users* Performing testing and quality assurance on the complete range of Egress Software solutions following stringent testing procedures* Helping to create documentation and test plans* Performing research tasks and development projects* Assisting existing Egress Customer Support agents as they provide technical advice to the sales* Creating website videos for customers* Managing Business Accounts - making sure the technical side of things are covered by me such as setting the customer up, deploying the software, doing any policy changes Show less

IT Business Support and Customer Service

• Oct 2014 - Sep 2015

Responding to customer emails and inquiries on eBay and Amazon seller sites, including replying to customers using different language using Google Translate, refunding orders for customers making sure the money is paid back to them using PayPal checking customer orders and dispatching replacements if late, designing pictures for new products, creating and updating spreadsheet Responding to customer emails and inquiries on eBay and Amazon seller sites, including replying to customers using different language using Google Translate, refunding orders for customers making sure the money is paid back to them using PayPal checking customer orders and dispatching replacements if late, designing pictures for new products, creating and updating spreadsheet

IT Assistant

• Apr 2011 - Apr 2011

Duties included: Repairing PC’s Removing viruses from computers Helping tidy and keep the files clean by sorting out different documents and filing them in the correct file From this, I learnt and improve my skills of organisation and how to keep files and paper work in a mannered way so that it makes it easy for others to access it. Duties included: Repairing PC’s Removing viruses from computers Helping tidy and keep the files clean by sorting out different documents and filing them in the correct file From this, I learnt and improve my skills of organisation and how to keep files and paper work in a mannered way so that it makes it easy for others to access it.