Sharon Griffin
Program Manager Volunteer Services - Patient Experience at THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER, COMPREHENSIVE CANCER- Claim this Profile
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Bio
Credentials
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Teaching Certificate Grades 7 - 12; Business and Vocational Education
State of Ohio
Experience
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THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER, COMPREHENSIVE CANCER
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United States
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Medical Practices
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1 - 100 Employee
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Program Manager Volunteer Services - Patient Experience
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Mar 2021 - Present
Manages volunteer programs for the Arthur G. James Cancer Hospital and Richard J. Solove Research Institute. Our team is responsible for interviewing, selecting, credentialing, orienting, training and coaching +250 college volunteers and +50 adult volunteers who's main goal is to improve the patient experience by providing compassionate care and support to our patients and families. Responsible for daily over site of volunteer program's signature and largest program, 'Restful Nights'. Secures donations from the community (books, magazines, puzzles, blankets and neck pillows) and distributes comfort items to inpatients while providing empathetic support and companionship. • Shares and leads in the coordination of volunteer and staff recognition events including quarterly BRAVO Rounds, a OSUMC staff recognition event which celebrates clinical teams which meet or exceed their targets for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) • Coordinates efforts to streamline volunteer management daily duties including, volunteer communication, attendance, credentialing, scheduling shifts, badge access, donations, referral letters, welcome bag processing, ordering of patient comfort items. Show less
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THE OHIO STATE UNIVERSITY MEDICAL CENTER & JAMES CANCER CENTER
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United States
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Medical Practices
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1 - 100 Employee
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Patient Representative - Patient Experience
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Feb 2018 - Mar 2021
Provides family support, education, mediation/issue resolution in the Speciality Waiting areas so that optimal quality patient care can be achieved. Ensures family and visitor needs for information, visitation, physical comfort, emotional and spiritual support and met and expectations are exceeded.
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Administrative Assistant - Patient Experience
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Jun 2017 - Feb 2018
Supported the Director of James Patient Experience, managing complex organizational activities within the Patient Experience Department; drafts detailed correspondence, prepared slide presentations, reports and other documents; scheduled appointments; facilitates conferences and special events, including logistics; conference material creation; made travel and lodging arrangements, processing post-travel receipts, and preparing requests for as well as tracking reimbursement of expenses. Triaged calls and processed patient concerns and complaints to patient advocates. Show less
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Unit Clerical Associate - The James - Comprehensive Cancer Center
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Jan 2015 - Jun 2017
Integral member of a team of care providers on a patient care unit providing supportive services that are directed towards achievement of patient care outcomes. Under the direction of the nursing manager and RN's, disseminates information, responds to emergent and non emergent patient call lights and communicates the patient's needs to medical staff. Orients patients to electronic bedside tablets, maximizing the patient's involvement in his/her own plan of care, improving service levels, reducing the length of hospitalization and decreasing costs. Manages patient charts and unit work flow processing admission, transfer and discharge orders. Show less
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OHIO EDUCATIONAL SERVICE CENTER ASSOCIATION
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United States
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Education Administration Programs
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Substitute Teacher
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Aug 2008 - 2015
Instructing students in computer skills, office education, law, and entrepreneurship courses as long-term substitute business teacher in Worthington School District. Recognized for teaching skills and requested by staff as preferred substitute teacher during faculty leaves of absence. Instructing students in computer skills, office education, law, and entrepreneurship courses as long-term substitute business teacher in Worthington School District. Recognized for teaching skills and requested by staff as preferred substitute teacher during faculty leaves of absence.
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Adjunct Business Instructor
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Mar 2006 - Dec 2007
Instructed adult students in marketing, management, training and development, and supervisory skills courses in online and traditional classrooms; Taught 15 - 20+ students (per class) average age student 29 years. Member, North Central Re-Accreditation Sub-Committee. Instructed adult students in marketing, management, training and development, and supervisory skills courses in online and traditional classrooms; Taught 15 - 20+ students (per class) average age student 29 years. Member, North Central Re-Accreditation Sub-Committee.
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Business Teacher
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Jan 1991 - Jan 1999
Taught business technologies courses in accounting, Microsoft Office, business math, and business communication skills to prepare students obtain entry-level administrative jobs. Prepared detailed lesson plans to ensure teaching consistent with district and curriculum guidelines. Launched marketing campaign which increased enrollment applications from 10 students to 80 students for the two-year business technologies program (this required development of selection process and waiting list); program filled to capacity throughout 7-year tenure. Show less
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Eastern Michigan University
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United States
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Higher Education
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700 & Above Employee
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Marketing Associate/Graduate Assistant
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Jan 1987 - Jan 1989
CENTER FOR ENTREPRENEURSHIP Assisted in providing networking and executive learning opportunities to entrepreneurial professionals; identified fast growing companies (growing annually at 20% and generating $5 million minimum revenue) and participants in educational program (delivered by CEOs); developed gift-giving structure and recognition program assisting staff secure donations for endowment fund; designed telephone etiquette program for office staff. GRADUATE ASSISTANT/MARKETING EDUCATION Spearheaded research and editing of articles for Journal of Vocational Education Research and The School Store Handbook, a best-selling state manual for high school marketing programs. Co-chaired Winter Vocational Education Conference with responsibility for planning, organizing, directing and carrying out all aspects of conference (with record attendance). Show less
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Wayne County Community College
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Education Management
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1 - 100 Employee
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Community Relations Coordinator
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Dec 1980 - Sep 1983
Contributor and key member of launch team opening new major campus and assisted with initiatives which exceeded enrollment goal by approximately 20%; collaborated with public relations department and external vendors on development of direct mail promotional materials, press releases, media communications and publicity events; active member in organizations throughout community and built relationships with community and business leaders. Contributor and key member of launch team opening new major campus and assisted with initiatives which exceeded enrollment goal by approximately 20%; collaborated with public relations department and external vendors on development of direct mail promotional materials, press releases, media communications and publicity events; active member in organizations throughout community and built relationships with community and business leaders.
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Education
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1987 - 1988
Eastern Michigan University
Masters, Business Education -
Wayne State University
Bachelor of Science, Business Education
Community
