Gregory Jack
Organization Process Automations at PNG University of Technology- Claim this Profile
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Bio
Credentials
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Balanced Scorecard Professional (BSP) Certification
Balanced Scorecard Institute
Experience
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PNG University of Technology
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Papua New Guinea
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Education Administration Programs
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1 - 100 Employee
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Organization Process Automations
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Nov 2022 - Present
Designing, developing, and implementing automated processes within an organization to improve efficiency, reduce errors, and save time and resources. ● Analyzing existing processes and identifying areas for improvement: OPA professionals work with various stakeholders to understand current business processes and identify opportunities for automation. ● Designing and developing automated workflows: Using tools such as Robotic Process Automation (RPA), OPA professionals design and develop automated workflows that can handle repetitive tasks, eliminate errors, and increase efficiency. ● Testing and validating automation processes: OPA professionals are responsible for ensuring that automated workflows are working correctly and providing the expected results. This involves testing and validating automated processes before deploying them. ● Monitoring and maintaining automated processes: OPA professionals are responsible for monitoring and maintaining automated processes to ensure that they continue to function correctly over time. ● Collaborating with other teams: OPA professionals work closely with other teams, such as IT, to integrate automated processes with other systems and tools. ● Documenting processes: OPA professionals document automated processes, including their design, development, testing, and maintenance, to ensure that they are well-documented and easily understandable by others. ● Providing training and support: OPA professionals may provide training and support to end-users to help them understand how to use automated workflows and how they can benefit from them. Show less
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Chemcare Group Ltd
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Lae, Papua New Guinea
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Computer Support Specialist
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Feb 2022 - Nov 2022
Responsibilities include: • periodical maintaining disaster recovery storage devices. • ensure computer user system are operational • install and configure computer hardware operating systems and applications • monitor and maintain computer systems and networks • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • troubleshoot system and network problems, diagnosing and solving hardware or software faults • provide support, including procedural documentation and relevant reports • respond within agreed time limits to call-outs • work continuously on a task until completion (or referral to third parties, if appropriate) • prioritize and manage many open cases at one time • rapidly establish a good working relationship with customers and other professionals, such as software developers • test and evaluate new technologies Show less
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Education
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2021 - 2021
Datec Learning Center
Advance Professional Diploma, Information Technology -
2020 - 2020
Datec Learning Center
Certificate IV in Information Technology, Information Technology
Community
