Hardie Steitz
Customer Service Specialist at The Meadows Racetrack and Casino- Claim this Profile
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Bio
Credentials
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Lean Six Sigma Black Belt
Breakthrough Performance Group, LLCJan, 2017- Oct, 2024 -
Professional in Project Management
Global Association for Quality Management (GAQM) -
Sales Training
Xerox
Experience
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Hollywood Casino at The Meadows
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Customer Service Specialist
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Feb 2018 - Present
• Generates revenues and provides customer satisfaction for table game operations. • Generates revenues and provides customer satisfaction for table game operations.
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White Knight Engineered Products Inc
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United States
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Textile Manufacturing
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Process Improvement Consultant
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Dec 2013 - Feb 2018
• Consulted with manufacturing facilities, analyzed data, and applied DMAIC Lean principles to project charters. Results improved order inspection processes and order delivery times 50%, eliminated order backlog and customers contractual delivery requirements. • Collaborated with senior management to create control measurements to document, isolate, resolve product quality issues and evaluate operational changes. Results reduced operating costs $150k, improved employee productivity and processes meeting regulatory inspection. Show less
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Ekahau
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United States
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Software Development
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100 - 200 Employee
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Solutions Consultant / Sales Engineer
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Jun 2012 - Dec 2013
• Improved pre-sales WEB-EX presentations. Results increased sales opportunities 65%. • Integrated asset tracking solutions into daily business workflows. Results increased company revenues and developed strong customer relationships. Solutions reduced business rental costs 55%, operating costs 12% to 18% and improved patient safety. • Sold temperature monitoring solutions. Results reduced spoilage costs 90%, protected $50 million in medications, research specimens and added 20 more employee work hours per day. Show less
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UPMC Children's Hospital of Pittsburgh
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United States
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Hospitals and Health Care
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700 & Above Employee
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Systems Analyst Senior
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Jun 2010 - May 2012
• Consulted with all levels of management to understand their business units sustainable business goals. Managed and implemented vendor software, hardware, SAAS and clinical solutions. Results improved business efficiencies, employee productivity, customer satisfaction and patient safety. • Project managed new installs and upgrades of hardware and software implementations. Results protected business assets, improved employee performance and reduced operating costs. • Applied DMAIC Lean concepts to improve the fundraising business unit and meet PCI regulations. Developed new processes for new hires and employee relocations, identified training needs and reduced trouble tickets. Results provided immediate access to software for new hires and employee relocation. Improved management of donor monetary gifts. Show less
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Independent Consultant
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Charlotte, North Carolina, United States
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Solutions Design Specialist
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Dec 2008 - Jun 2010
• Consulted with healthcare and manufacturing facilities. Applied DMAIC Lean principles that resolved issues, reduced costs and improved business efficiencies. • Analyzed business processes, collected data, guided teams to recommend and implement solutions. Results reduced operating costs 19%, improved operating margins 3% and customer service. • Consulted with healthcare and manufacturing facilities. Applied DMAIC Lean principles that resolved issues, reduced costs and improved business efficiencies. • Analyzed business processes, collected data, guided teams to recommend and implement solutions. Results reduced operating costs 19%, improved operating margins 3% and customer service.
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Seamless Mobility Solutions, Inc.
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1 - 100 Employee
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Sales Engineer / Account Manager / Project Manager
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Jun 2007 - Dec 2008
• Recruited to manage and grow the account base for wireless solutions and alert notification software. Results increased customer base 4%, sales revenues 300%, and maintenance contracts 250%. • Turned vendor manufacturing and repair issues into revenue opportunities. Results; retained existing customer base and increased the customer base 2% during that 6 month period. • Redesigned company’s repair process to support maintenance contract growth. Results improved customer relationships, reduced inventory costs $90K and shortened repair intervals one week. Show less
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Spectralink Corporation
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United States
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Telecommunications
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100 - 200 Employee
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Sales Engineer / Project Manager
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Jun 1998 - Jun 2007
• Developed a new $6M sales solution for the nuclear industry. Results saved the nuclear industry $50M in refueling costs. • Combined sales and technical acumen for sales, customers and channel partners in verticals of healthcare, manufacturing, retail and education. Facilitated regular sales and implementation meetings with clients to evaluated business requirements and expanded existing solutions. Results increased each initial sales order revenue by $20K, helped eight sales representatives exceed quotas and SE Region be number 1 in sales for 9 years. • Improved the South East regions project management and implementation process. Results, reduced travel costs $30K and improved installation success rates from 60% to 98%. • Helped customers resolve product issues and trouble tickets. Results earned me respect, improved product and customer satisfaction and reduced trouble tickets. Show less
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Education
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Robert Morris University
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
Community
