DevOps Engineer

• Jun 2022 - Present

IT Manager

• Jan 2020 - Sep 2022

DevOps Engineer

• Aug 2021 - May 2022

DevOps Engineer

• Oct 2020 - Aug 2021

IT Manager

• Jun 2018 - Jan 2020

- Responsible for managing ERP system (Microsoft Dynamics NAV) at each module.- Responsible for keeping downtime close to zero.- Responsible for troubleshooting ERP errors on multiple workplaces (Romania, Croatia and USA) both remotely and on site for all locations.- Providing direction for IT team members.- Managing and troubleshooting VM SQL.- Creating user manuals on each department after new developments and teaching relevant employees. User training delivery for NAV delivered for multiple sites.- Working with NAV Development.- Installation and configuration of label printers (Zebra).- Regular checks on network and data security. Show less

Network Administrator

• Dec 2017 - Jun 2018

- Hardware support, including configuration and management of servers, routers, network and phone network equipment.- Offer daily assistance to system users.- Components replacement and/or assembling.- Ensuring maintenance of VMs (VSphere).- Good knowledge of Windows 7, Windows 10, Windows Server 2008-2019 (Windows Server Certification MCSA).- Managing the network architecture.- Troubleshooting of voice and data.- Network management knowledge: LAN-WLAN (Fortinet / HP, routers, switches).- Administrating PBX.- Offer support on the implementation of new technology.- Printers management.- Software configuration, customization, support and related activities. Show less

Dell Technical Pro Support - Team Leader

• Oct 2017 - Dec 2017

- Manage a team of agents to meet the required service level components, standards and sales targets.- Develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between frontliners and management.- Delivery of agreed KPIs, service level components, quality and productivity targets and indicators.- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.- Offer solutions and suggestions for process and product improvement to management. Show less

Dell Technical Pro Support L2

• Apr 2016 - Oct 2017

- Responsible for dispatching customer technical issues while decreasing costs & resolution time for the company and the customers.- Troubleshooting hardware complex technical issues for enterprises.- Prioritize and manage support tickets assigned to level 2.- Handle escalated issues from our clients, partners, and internal staff to analyse and resolve each technical issue in a timely and satisfactory manner.- Ensure that issues which are not defects are dealt with and resolved before escalation. Show less

Supervisor - Digi Italy

• Jan 2015 - Apr 2016

- Coordination and organization of back office and call center teams (Bucharest and Brasov), in order to obtain the best KPI results.- Qualitative and quantitative assessment at individual and team level. Recruitment, training, schedule attendance and providing feedback for individual results.- Managing the activities and the projects within the department.- Preparation of reports required by company management.- Developing procedures for work-flow. Involvement in technical and commercial testing of telecom products and websites. Show less

Customer service representative - DIGI Italy

• Jan 2013 - Jan 2015