Juraj Sykora

Information Security & Documentation Specialist at SWAN, a.s.
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Contact Information
us****@****om
(386) 825-5501
Location
Slovakia, SK
Languages
  • English Professional working proficiency
  • German -
Skills

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5.0

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Miriam Odelgova

Juraj je príkladom toho, ako sa naraz dajú riadiť tri oddelenia spoločnosti (ešte k tomu len v čisto ženskom zložení) vo výbornej atmosfére, absolútnej dôvere a s osobnou podporou. Ďakujem, rada som pracovala pod Tvojím vedením v spoločnosti Benestra. Ďuri, bol si mojim najlepším šéfom. Prajem Ti veľa úspechov.

Martin N.

Hard working, polite and friendly Colleague

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Credentials

  • ITIL FOUNDATION (2011)
    AXELOS Global Best Practice
    Oct, 2018
    - Oct, 2024
  • Cyber security manager
    TÜV SÜD Slovakia s.r.o.
    Jun, 2022
    - Oct, 2024

Experience

  • SWAN, a.s.
    • Slovakia
    • Telecommunications
    • 100 - 200 Employee
    • Information Security & Documentation Specialist
      • Jul 2019 - Present

    • Retention & Security Manager
      • Jan 2019 - Jul 2019

      Resolving customers complaints , Processing cancellations for B2B segment , support for domain registration and technical management, reporting Security manager, participation on implementation of ISO 9001, 14001, 27001, Certified Internal auditor for ISO 9001, 27001

  • BENESTRA, s. r. o.
    • Slovakia
    • Telecommunications
    • 1 - 100 Employee
    • Retention & Security Manager
      • Jan 2018 - Jan 2019

      Resolving customers complaints , Processing cancellations of corporate customers , support for domain registration and technical management, reportingSecurity manager, participation on implementation of ISO 9001, 14001, 27001, Certified Internal auditor for ISO 9001, 27001

    • Team Leader of Autoprovisioning & Retention, Security Manager, Internal auditor
      • Jun 2015 - Jan 2018

      Resolving customers complaints , Processing cancellations of corporate customers , domain registration and technical management, reportingFrom June 2015Security manager, participation on implementation of ISO 9001, 14001, 27001, Certified Internal auditor for ISO 9001, 27001

    • Team Leader of Autoprovisioning & Retention
      • Mar 2014 - Jun 2015

    • Retention and Claims specialist, Domain Registrator
      • Oct 2013 - Mar 2014

    • Technical support & Claims specialist
      • Jan 2012 - Oct 2013

      Ansvering and processing customers requirements by e-mail, providing L2 Support for Hotlineoperators, Resolving customers complaints, Domain registration and administration

    • Customer Contact Center Supervisor
      • Jun 2010 - Jan 2012

      Ansvering and processing customers requirements by e-mail, providing L2 Support for Hotlineoperators, Resolving customers complaints

    • Hotline Technical Support Coordinator
      • Apr 2008 - Jun 2010

    • Domain Registrator
      • May 2006 - Apr 2008

    • Hotline Operator
      • Jun 2005 - May 2006

Education

  • Univerzita 'sv. Cyrila a Metoda' v Trnave
    Bachelor, Mathematics and Computer Science
    2000 - 2003
  • Gymnazium Trnava
    1996 - 2000

Community

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