Experience

IronEdge Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior System Administrator

  • Aug 2023 - Present

  Building upon the System Admin 2 role.Supervisory position of a team.Escalation point for all Service Techs and Sys Admins.

• System Administrator II

  • Mar 2021 - Aug 2023

  Skills used almost daily for the role, and built upon the Service Technician.Client/Server application interactionOffice 365 and AzureMicrosoft Server Operating SystemsWindows Operating SystemsTerminal Services/WVDFirewalls - Including but not limited to Meraki, Cisco, and FortigateRouters and SwitchesActive Directory - GPOs, Policies, Sites, Users, Groups and SecurityAnti-Virus SoftwareMS Office (Word/Excel/PowerPoint), OutlookInternet Explorer and Web Based add-ons (ActiveX, Java client)TCP/IP Connectivity, DHCP, and DNS Enterprise onsite and offsite backup solutionsVirtualization Software such as VMwareSAN and Network Storage SolutionsVPN hardware and softwareMicrosoft VisioConnectwise Show less

• Service Technician

  • Jan 2020 - Mar 2021

  Installation, troubleshooting and basic configuration of Windows Desktop Operating SystemsTroubleshooting of hardware, softwareMS Office (Word/Excel/PowerPoint), OutlookTroubleshooting of web browsers and applicationsConfiguration and operation of mobile devicesVoIP phone systemsPrinters and peripheralsNetworking/Wi-fiExperience in Customer Service



Kirinegames

• Online

• Channel Moderator

  • May 2019 - Sep 2020

  Moderate and manage users during streaming sessions. Lead chat in direction and keep them engaged during the live streams. Moderate up to 30 users simultaneously to make sure they stay within channel and platform guidelines. Keep channel owner updated with developments and requests. Modify admin and auto moderation settings to streamline the process of warnings, suspensions, and bans. Moderate and manage users during streaming sessions. Lead chat in direction and keep them engaged during the live streams. Moderate up to 30 users simultaneously to make sure they stay within channel and platform guidelines. Keep channel owner updated with developments and requests. Modify admin and auto moderation settings to streamline the process of warnings, suspensions, and bans.



VirtualTone

• United States
• Telecommunications
• 1 - 100 Employee

• Support Engineer

  • Aug 2015 - Oct 2019

  Customer service and VOIP support for clients. Client retention and satisfaction is a primary goal making customer service a key component. Provide hardware and software troubleshooting for end users phones and networks all done remotely via email or phone and logged with ConnectWise ticketing system. Help to maintain FreePBX environments with a CentOS and Asterisk platform and upgrade / patch as necessary to avoid bugs and exploits. Lead tech in website migration from hsphere to Plesk environments for our web-hosting customers. • Preform monthly security updates for Windows Servers and ConnectWise systems after hours. • Participate in an on-call rotation with the other techs involving 24/7 support for one week a month. Show less



PPL Motorhomes

• Houston, Texas

• Jr. Network Administrator

  • Aug 2014 - Aug 2015

  Tech support for the company across multiple locations. (The only IT support for 100+ users). Help in maintaining network stability, Avaya phone system (former), Astrix phone system, and Zimbra. Nagios administration for monitoring everything on the network, and Citrix Xenserver for support of our VMs that all end users have to preform their day-to-day functions. Helped to design and install the network infrastructure for our co-location and new office(s) for company expansion. Helped with the design and deployment of the FreePBX (Astrix) across three locations. Show less



TitleX.com

• Corpus Christi, Texas

• IT Support

  • Mar 2008 - Feb 2014

  Everything computer and electronic related. Key things: Tech support for three companies: OGInfo, titleX.com, and JDMI out of three offices. Help to manage databases, update data via MySQL, image manipulation, server and networking support (hardware and software) for all three companies, and Phone support as needed for clients. Including Windows (server 2000,2003, and 2008), Linux (multiple variations: Suse, Ubuntu, Gnome, etc… Helped transport multiple servers from East Texas to South Texas. (Backup and restoring over 100 databases.) Other responsibilities: Assemble and repair desktops, laptop repair, OS troubleshooting (linux and windows), building network cables from scratch with Cat5e or Cat6 and either rj11 or rj45 connectors as well as using punch panels for wall sockets. Show less



JDMI

• Palestine, TX

• Data Analyst

  • Sep 2007 - Mar 2008

  Data analysis and transcribing. Data analysis and transcribing.



CapGemeni Energy

• Billing Analyst

  • Apr 2006 - Sep 2007

  Accounting using Excel and communication w/ Front Office, Dallas. Make sure customers electric bills were correct and on time as well as make any needed adjustments to the bill if an error was present. Helped company become ISO 9000 and ISO 9001 certified by creating knowledge database and helped to populate it the necessary procedures for my position. Accounting using Excel and communication w/ Front Office, Dallas. Make sure customers electric bills were correct and on time as well as make any needed adjustments to the bill if an error was present. Helped company become ISO 9000 and ISO 9001 certified by creating knowledge database and helped to populate it the necessary procedures for my position.