IT Domain Manager - Retail

• May 2022 - Present

Main responsibilities: -Responsible for the IT scope of Louis Delhaize (90 stores) , Match & Smatch supermarkets (85 stores). -Overseeing HW & SW POS systems, loyalty systems, network infrastructure & telephony. -Ensuring service quality : incident, problem & change management. -Leading IT projects for retail stores -Managing yearly CAPEX & OPEX budgets under my domain. Main responsibilities: -Responsible for the IT scope of Louis Delhaize (90 stores) , Match & Smatch supermarkets (85 stores). -Overseeing HW & SW POS systems, loyalty systems, network infrastructure & telephony. -Ensuring service quality : incident, problem & change management. -Leading IT projects for retail stores -Managing yearly CAPEX & OPEX budgets under my domain.

IT Project Coordinator / Roll-Out Specialist (On behalf of Capgemini)

• Dec 2019 - May 2022

Mission on behalf of Capgemini Mission on behalf of Capgemini

ICT Consultant

• Oct 2017 - May 2022

Capgemini is a global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Capgemini is a global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

Incident & Problem Management - Analyst (On behalf of Capgemini)

• Mar 2018 - Dec 2019

Mission on behalf of Capgemini: MIVB-STIB provides public transport services in the Brussels-Capital region, operating subways, tramways and bus services managing the mobility of 800K people per day. Main responsibilities: -Ensure the smooth running of the entire end-to-end value chain of sales solutions - In charge of the maintenance in operational condition of all IT sales solutions - Provide dashboards and incident reporting. - Provide support to users by taking charge of incidents from detection to resolution -Coordinate the resolution of complex incidents between the different development teams, and the external stakeholders who must intervene. - Ensure that effective procedures and support organization are in place. -Provide incident & problem analysis. Show less

Quality Assurance Consultant (On behalf of Capgemini)

• Oct 2017 - Mar 2018

Mission on behalf of Capgemini: Provision of services for quality assurance, quality control and project management of IT activities managed on behalf of DG Taxation and Customs Union. Main Responsibilities: -Maintain Tactical and Operational relationship with our European client and third parties regarding quality; -Verify, maintain and improve quality plans, processes andprocedures; -Ensure overall compliance to processes, e.g. by assessing compliance to schedule, quality objectives and standards as defined in the project plan and quality plan; -Verify that quality control practices are in place; -Review major/key deliverables from a quality perspective; -Provide assistance for internal and external audits; -Verify incident-, change management and CSIP processes; -Interact with other project teams and multiple stakeholders. -Provide training/coaching on service processes, relevant standards and QA best practices Show less

Job étudiant

• Aug 2015 - 2016

Fashion Intern

• Jan 2015 - May 2015

American Stitch is a New York based men's Ready to Wear brand, specializing in outerwear, knitwear, and our celebrated joggers. Main responsibilites: - Do development for upcoming deliveries - Assisting in community management. - Sitting in on creative meetings and meetings with our retailers. - Generate ideas and campaigns to create brand awareness. - Collaborate on team presentations for management and clients. American Stitch is a New York based men's Ready to Wear brand, specializing in outerwear, knitwear, and our celebrated joggers. Main responsibilites: - Do development for upcoming deliveries - Assisting in community management. - Sitting in on creative meetings and meetings with our retailers. - Generate ideas and campaigns to create brand awareness. - Collaborate on team presentations for management and clients.

Job étudiant

• 2012 - 2014

Job étudiant

• Jul 2012 - 2012