Experience

Planhat

• Sweden
• Software Development
• 100 - 200 Employee

• VP of Customer Success EMEA&APAC

  • 2021 - Present



Self-employed

• Stockholm, Stockholm County, Sweden

• Customer Success Strategist & Advisor

  • 2020 - Oct 2021



Meltwater

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Global Director of Customer Experience & Voice of the Customer

  • 2018 - 2020

  Owner of Meltwaters VoC and Customer feedback program.

• Customer Experience Director | EMEA

  • 2014 - 2018

  Owner of our Customer Survey program globallyPart of Identifying key Customer Success drivers and initiatives throughout the Customer Journey and implementing necessary changes. Ensure a Customer first mentality is implemented across the company. Part of the EMEA leadership team with the responsibility of:- Implementing all identified initiatives and strategies in EMEA- Ensuring all Customer Success offices worked according to the Customer Journey methodology by regularly visiting offices across EMEA, - Implemented and ran our onboarding program

• Managing Director Customer Success

  • 2009 - 2014

  The work requirements included but was not limited to: training and development of all employees, planning and executing on recruitment demands, implementing a more client focused strategy and methodology, P/L responsibility. Creating and maintaining a healthy and inspiring working environment.

• International Management Trainee

  • 2007 - 2009



GANT

• Sweden
• Retail Apparel and Fashion
• 700 & Above Employee

• säljare

  • Jan 2004 - Jan 2007