Programs & Services Coordinator

• 2023 - Present

Career Development Specialist

• 2014 - 2023

✔ Provide career guidance through one-on-one meetings to assist clients with job search techniques, career direction, résumé/cover letter writing, interview preparation, networking strategies and LinkedIn✔ Facilitate workshops: Résumé Writing, Interview Techniques, Job Search Strategies and LinkedIn✔Review workshop customer feedback to improve content and ensure greater customer satisfaction✔ Assist in training new staff on AJC policies and being source for questions and clarification✔ Oversee caseload of TAA schedules, map out training programs adhering to TAA guidelines✔ Evaluate TAA client training plan progress: monitor grades, provide feedback, facilitate meetings with school representatives and TAA unit to develop best course of action for successful completion✔ Assist in updating and monitoring TAA/WIOA co-enrollment procedure: collaborated with P&SC to develop more efficient process increasing program compliance in Southwest Workforce Investment Area✔ Created new excel database for keeping track of labor exchange referrals for office managers✔ Conduct RESEA initial meetings and follow-up counseling, workshop facilitation, and résumé critiques✔ Schedule and conduct mock interviews preparing customers for successful interviewing strategies✔ Apply conflict resolution skills with irate customers in AJC as well as participants through RESEA and TAA programs to assist in reaching a mutually beneficial outcome keeping in mind agency laws/regulations✔ Collaborate with CDS team to develop new workshops, discuss ways to enhance quality of counseling services, and to introduce new customers to American Job Center and partner services✔ Schedule offsite services with local libraries and affiliate offices maintaining relationships and collaborating for future services/events Show less

Associate Community Services Representative / Adjudications Specialist

• 2013 - 2014

✔ Interview claimants to determine eligibility for unemployment benefits✔ Enhance strategies for eliciting information from claimants and employers✔ Explain unemployment compensation rights, work search requirement to claimants✔ Develop full knowledge of Unemployment Compensation Laws, Statutes and Regulations

Community Services Representative

• 2010 - 2013

✔ Explained unemployment compensation rights, work search requirements and procedures to public✔ Collaborated with team to improve and update ERS workshop and PowerPoint presentation✔ Created informational flyers for clients to alert them of career fairs, office recruitments and events✔ Created job seeker excel database and provided job referrals to clients for relevant opportunities✔ Reviewed application documentation for Dislocated Workers and determined eligibility for WIOA✔ Assisted with career fairs to promote Department of Labor Services, explained benefits of ct.jobs / encouraged attendees to post résumés, set up job alerts and provided résumé critique services✔ Analyzed customer needs and developed new workshop demonstrating strategies for advanced LinkedIn users Show less

Human Resources Administrator

• 2008 - 2010

✔ Collaborated with staffing agencies to fill positions and match candidates based on qualifications ✔ Oversaw process and assisted with data entry of new hire paperwork for more than 450 retail stores ✔ Trained and supervised temporary associates in department, database keying and filing procedures ✔ Analyzed database inconsistencies and resolved errors in employment history, pay rates, benefit codes ✔ Responsible for organizing and filing confidential employee information forms and documents ✔ Created an employee spreadsheet analyzing PTO balances, employment history and compensation ✔ Collaborated with payroll department to improve procedures for processing new hire paperwork ✔ Processed state reporting for new hires/rehires and fulfilled requests for benefit election information ✔ Kept track of and filed background checks for all stores and alerted appropriate managers of results ✔ Worked alongside payroll to develop and maintain a system for completing and keeping track of incoming paperwork / communicated new policies and procedures to store managers Show less