Experience

Physician 360

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Experience Specialist

  • Jun 2022 - Present

  -Increased annual revenue by $15,000 through inbound Sales calls, securing community pharmacy contracts -Spearheaded 50+ Mailchimp campaigns to 10,000 customers, coordinating digital marketing cadence -Executed collaboration with John Hopkin University’s What in the Health? podcast, meetings with CEO -Resolve all inbound customer calls through product expertise and quick problem-solving -Collect over 100,000 data points in total and analyze insights to report 1x a month -Established regular social media posting cadence, increasing overall engagement by 40% -Developing first referral program through industry research, expertise, and interteam communications Show less



THE VICTORIAN ATLANTA

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Jul 2021 - Oct 2021

  -Worked 25 hours weekly, responded to storefront and electronic inquiries, and ensured sanitation of store -Cultivated 150+ plants, watering, pruning, checking for pest infestations, and hand-mixing ~15 soil barrels weekly -Appropriately handled conflicts with customers in the absence of managers while maintaining professionalism -Worked 25 hours weekly, responded to storefront and electronic inquiries, and ensured sanitation of store -Cultivated 150+ plants, watering, pruning, checking for pest infestations, and hand-mixing ~15 soil barrels weekly -Appropriately handled conflicts with customers in the absence of managers while maintaining professionalism



altKEYofficial

• United States
• Retail Apparel and Fashion

• Marketing Associate

  • Jan 2021 - Sep 2021

  -Enhanced overall digital engagement with daily Instagram stories to explain themes behind The Concrete Jungle -Executed Meet the Makers & the Models to highlight the people and personalities behind each model and piece -Designed attractive infographic series for Instagram to inform our viewers on topics pertinent to sustainable fashion -Enhanced overall digital engagement with daily Instagram stories to explain themes behind The Concrete Jungle -Executed Meet the Makers & the Models to highlight the people and personalities behind each model and piece -Designed attractive infographic series for Instagram to inform our viewers on topics pertinent to sustainable fashion



Asian American Advocacy Fund

• United States
• Public Policy
• 1 - 100 Employee

• Phone Banker

  • Dec 2020 - Jan 2021

  -Directly transferred from AAAJ to phonebank ~25 hours a week and assist voters with essential ballot reparations -Canvassed for the Senate Election in Georgia, providing information regarding the Democratic candidates’ campaign -Contributed to the tripling of early voting for eligible AAPI with an 84% vote gain as well as our candidates’ election -Directly transferred from AAAJ to phonebank ~25 hours a week and assist voters with essential ballot reparations -Canvassed for the Senate Election in Georgia, providing information regarding the Democratic candidates’ campaign -Contributed to the tripling of early voting for eligible AAPI with an 84% vote gain as well as our candidates’ election



Asian Americans Advancing Justice | AAJC

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Phone Banker

  • Sep 2020 - Dec 2020

  -Increased nonpartisan voter outreach by using ThruTalk and State Voices to dial over 220,000 AAPI-eligible voters -Mailed out absentee ballots, translated for Cantonese-only speakers, and resolved accessibility issues to the polls -Provided education for immigrant and non-English speaking voters about the Presidential candidate campaigns -Increased nonpartisan voter outreach by using ThruTalk and State Voices to dial over 220,000 AAPI-eligible voters -Mailed out absentee ballots, translated for Cantonese-only speakers, and resolved accessibility issues to the polls -Provided education for immigrant and non-English speaking voters about the Presidential candidate campaigns



Oxford College of Emory University

• United States
• Higher Education
• 100 - 200 Employee

• Week of Welcome Team Leader

  • Aug 2019 - Sep 2019

  - Trained alongside other WoW Team Leaders to organize Orientation Week for incoming first-years - Managed high-traffic while maintaining energy and momentum during the execution of activities such as the games during the Oxford Olympics - Assisted parents during Move-In Day with navigation as well as providing students with tours of the campus facilities - Trained alongside other WoW Team Leaders to organize Orientation Week for incoming first-years - Managed high-traffic while maintaining energy and momentum during the execution of activities such as the games during the Oxford Olympics - Assisted parents during Move-In Day with navigation as well as providing students with tours of the campus facilities



Tea and Milk

• United States
• Hospitality

• Barista

  • Feb 2018 - Aug 2018

  - Responded to customers’ needs quickly and efficiently while simultaneously managing high store traffic - Heeded company standards for preparing ingredients, cleaning work-areas, and readying the store for open - Documented earned sales and tip allocations for all employees on-shift to ensure accuracy of payments - Responded to customers’ needs quickly and efficiently while simultaneously managing high store traffic - Heeded company standards for preparing ingredients, cleaning work-areas, and readying the store for open - Documented earned sales and tip allocations for all employees on-shift to ensure accuracy of payments