Head of Product & Innovation

• Oct 2023 - Present

Head of Product and Innovation for the Retail Trust. Head of Product and Innovation for the Retail Trust.

Chief Technology Officer

• Jan 2018 - Present

CTO for INGMARSON a eco conscious and sustainable knitwear and embroidery brand manufacturing locally in London CTO for INGMARSON a eco conscious and sustainable knitwear and embroidery brand manufacturing locally in London

Head of Creative Technology

• Feb 2020 - Oct 2023

Innovation consultant who enjoys architecting, designing and delivering sustainable / CSR digital products for organisations. Delivering sustainable productsor products that make a difference to to the people in our world and which make the world a better place to live is core to my ethos. Sustainable engineering and design is important and I want to deliver digital solution which make as little impact as possible to the world we live in. By using Lean techniques it is… Show more Innovation consultant who enjoys architecting, designing and delivering sustainable / CSR digital products for organisations. Delivering sustainable productsor products that make a difference to to the people in our world and which make the world a better place to live is core to my ethos. Sustainable engineering and design is important and I want to deliver digital solution which make as little impact as possible to the world we live in. By using Lean techniques it is possible to reduce the time and cost to deliver digital solutions and we ensure we deliver just enough to drive most value for organisations without over delivering. Show less Innovation consultant who enjoys architecting, designing and delivering sustainable / CSR digital products for organisations. Delivering sustainable productsor products that make a difference to to the people in our world and which make the world a better place to live is core to my ethos. Sustainable engineering and design is important and I want to deliver digital solution which make as little impact as possible to the world we live in. By using Lean techniques it is… Show more Innovation consultant who enjoys architecting, designing and delivering sustainable / CSR digital products for organisations. Delivering sustainable productsor products that make a difference to to the people in our world and which make the world a better place to live is core to my ethos. Sustainable engineering and design is important and I want to deliver digital solution which make as little impact as possible to the world we live in. By using Lean techniques it is possible to reduce the time and cost to deliver digital solutions and we ensure we deliver just enough to drive most value for organisations without over delivering. Show less

Head of Innovation Technology

• Apr 2019 - Feb 2020

AI Cognitive Architect @ BJSS

• Jan 2017 - Apr 2019

I am a Cognitive Architect and Developer designing and implementing enterprise capable, scaleable, cloud based vendor agnostic, multi channel, contextual virtual assistant / chatbot services. I specialise in architecting and developing multi-lingual chatbots solutions on the AWS Serverless platform using Natural Language Processing, Rich Analytics, chat fulfilment with both natural language and rich content responses taking into account both sentiment and emotional… Show more I am a Cognitive Architect and Developer designing and implementing enterprise capable, scaleable, cloud based vendor agnostic, multi channel, contextual virtual assistant / chatbot services. I specialise in architecting and developing multi-lingual chatbots solutions on the AWS Serverless platform using Natural Language Processing, Rich Analytics, chat fulfilment with both natural language and rich content responses taking into account both sentiment and emotional analysis. The AI / Chatbot world is moving so fast, that agnostic services are vital to ensure that services continue to run and allows you to integrate future services as technology advances. Delivery of chat services to multiple client channels such as sms, facebook, mobile app chat or voice is vital and allows users to interact with the service using whichever service is appropriate to them at that point in time. We now have the capability to deliver personalised content on these platforms, and companies need to start considering how to implement such services, or get left way behind the personalised data revolution.

Head of Mobile Development

• Nov 2014 - Jan 2017

Head of Mobile Development for BJSS. BJSS proves itself on delivering high quality fully tested mobile solutions on both the iOS and Android platforms. • Leading a team of iOS and Android Developers to deliver enterprise quality application. • Recruitment of new iOS and Android developers. • Working as a developer on both iOS and Android platforms. • Working with new clients to design, prototype and developer mobile applications • Integrating mobile applications into… Show more Head of Mobile Development for BJSS. BJSS proves itself on delivering high quality fully tested mobile solutions on both the iOS and Android platforms. • Leading a team of iOS and Android Developers to deliver enterprise quality application. • Recruitment of new iOS and Android developers. • Working as a developer on both iOS and Android platforms. • Working with new clients to design, prototype and developer mobile applications • Integrating mobile applications into existing infrastructures • Build quality into the application by ensuring applications are fully unit tested, and integrated with Automated Tests as part of the a continuous delivery solution. • Enterprise Agile delivery ensuring fully tested features ready for deployment to the store at end of sprint. Responsible for

Lead Technical Designer (Documentum)

• 2013 - Nov 2014

• Leading a team of 6, including 4 developers and 2 build engineers to design, develop and test a secure entity extraction capability; significantly enhancing the Documentum system by using xPlore UIMA, CPS pipelines, Netowl Entity Extraction and the Names Matcher Toolset. • Maintaining weekly contact with the client and architect; eliciting client requirements to develop effective low-level design documentation to meet current specifications and future change requests. • Providing… Show more • Leading a team of 6, including 4 developers and 2 build engineers to design, develop and test a secure entity extraction capability; significantly enhancing the Documentum system by using xPlore UIMA, CPS pipelines, Netowl Entity Extraction and the Names Matcher Toolset. • Maintaining weekly contact with the client and architect; eliciting client requirements to develop effective low-level design documentation to meet current specifications and future change requests. • Providing extensive design input to formulate highly effective low-level design solutions, which meet customer requirements and comply with security constraints. • Presenting designs to the project board for security, engineering management and CTO ratification. • Creating in-depth J-unit test plans to ensure all aspects of the design support the customer’s functional and non-functional requirements, and to verify the software meets the security specification. • Using Cruisecontrol to facilitate continuous nightly builds, performing J-unit tests and extending the continuous build system to release new builds in to the Starteam configuration management system. • Handing over the completed code for rigorous script testing, liaising with the testing team to ensure they are fully conversant with the functionality developed prior to approving test execution. • Creating a system to successfully migrate over 3000 users from multiple sources, consolidating disparate systems and enabling enhanced information sharing and collation functionality. • Effectively building systems which save costs, reduce storage requirements, enhance security and enable improved information sharing functionality.

Lead Technical Designer (Documentum)

• 2011 - 2013

• Leading a team of engineers to design, develop and build systems in line with strict client requirements, ensuring all project milestones are met to deliver the finished product on time. • Overseeing secure extension development for Documentum, including bulk migration, automatic ingestion of documents, office document metadata synchronisation, document auto-categorisation and email integration. • Successfully integrating numerous products, such as Documentum 6.7, xPlore, Records… Show more • Leading a team of engineers to design, develop and build systems in line with strict client requirements, ensuring all project milestones are met to deliver the finished product on time. • Overseeing secure extension development for Documentum, including bulk migration, automatic ingestion of documents, office document metadata synchronisation, document auto-categorisation and email integration. • Successfully integrating numerous products, such as Documentum 6.7, xPlore, Records Management, Content Intelligence Service, Thumbnail Server, Kerberos SSO, xPlore Query Based Subscriptions (QBS), Documentum BPM (Process Engine), Aspose Total for Java and Documentum CMIS. • Undertaking multiple changes to Documentum’s Webtop and RMA using Documentum WDK. • Developing new back-end Java code, including TBOs and SBOs, Aspects xPlore search filters and methods. • Designing new workflow processes for automated processing of QBS queries, RMA disposition and synchronization of CIS taxonomies. • Designing and developing the records management policies, procedures and workflow processes to ensure secure disposition and export of records according to the customer’s requirements and legal policies. • Designing and developing a much improved system using CMIS to integrate Bolden James Safemail and Documentum. • Effectively implementing a fully-automated build, test and release mechanism into the Release Management System (StarTeam) using Java, Visual SVN, J-Unit, Cruise Control, ANT and StarTeam.

Lead Technical Designer (Documentum)

• 2009 - 2011

• Consulting with the client to elicit vital requirements to design, implement and stress test to efficiently implement the EMC’s Documentum document and records management system. • Producing a low-level design to facilitate the secure implementation of Documentum and ensure all functional and non-functional security requirements are met. • Collaborating with the client’s security team to gain approval for the design’s security, and functional and non-functional compliance. •… Show more • Consulting with the client to elicit vital requirements to design, implement and stress test to efficiently implement the EMC’s Documentum document and records management system. • Producing a low-level design to facilitate the secure implementation of Documentum and ensure all functional and non-functional security requirements are met. • Collaborating with the client’s security team to gain approval for the design’s security, and functional and non-functional compliance. • Partnering with other technical designers to determine suitable interfaces, secure infrastructures and environments to enable connectivity to sub-systems, auditing and migration, and run the ECMS. • Working with numerous software suppliers to ensure correct integration before rolling-out the ECMS, consulting on matters including technical evaluation, design integration and software revision requirements. • Leading a team of Java developers to develop and implement required design customisations using Documentum WDK and BOF, Java and jsp. • Uniting with other teams to develop Loadrunner scripts, enabling load and performance stress testing to be undertaken to the new Documentum solution. Show less • Consulting with the client to elicit vital requirements to design, implement and stress test to efficiently implement the EMC’s Documentum document and records management system. • Producing a low-level design to facilitate the secure implementation of Documentum and ensure all functional and non-functional security requirements are met. • Collaborating with the client’s security team to gain approval for the design’s security, and functional and non-functional compliance. •… Show more • Consulting with the client to elicit vital requirements to design, implement and stress test to efficiently implement the EMC’s Documentum document and records management system. • Producing a low-level design to facilitate the secure implementation of Documentum and ensure all functional and non-functional security requirements are met. • Collaborating with the client’s security team to gain approval for the design’s security, and functional and non-functional compliance. • Partnering with other technical designers to determine suitable interfaces, secure infrastructures and environments to enable connectivity to sub-systems, auditing and migration, and run the ECMS. • Working with numerous software suppliers to ensure correct integration before rolling-out the ECMS, consulting on matters including technical evaluation, design integration and software revision requirements. • Leading a team of Java developers to develop and implement required design customisations using Documentum WDK and BOF, Java and jsp. • Uniting with other teams to develop Loadrunner scripts, enabling load and performance stress testing to be undertaken to the new Documentum solution. Show less

Principal Consultant

• 2008 - 2009

• Revising the system’s architecture; designing and developing new search functions, and integrating a new viewer in to the existing Meridio document management system and Metastorm workflow solution for the State of Guernsey Income Tax Department.

Principal Consultant

• 2008 - 2009

• Leading a team of 3 to investigate and resolve issues within the Case system, (Metastorm BPM and SQL Server 2005); addressing the document view used to display customer correspondence on behalf of a major government department. • Examining the options available to integrate a new viewer, presenting 3 viable recommendations and successfully integrating the chosen system in to the existing document and record management system. • Designing, developing, installing and testing the new view… Show more • Leading a team of 3 to investigate and resolve issues within the Case system, (Metastorm BPM and SQL Server 2005); addressing the document view used to display customer correspondence on behalf of a major government department. • Examining the options available to integrate a new viewer, presenting 3 viable recommendations and successfully integrating the chosen system in to the existing document and record management system. • Designing, developing, installing and testing the new view viewer and overseeing the transition stage to ensure seamless adoption of the new system.

Principal Consultant

• 2008 - 2008

• Delivering a proof of concept for a major government department; presenting the newly launched Documentum 6.5 as a feasible solution and verified system to address the client’s requirements. • Successfully integrating Documentum with Taskspace to accurately handle the document and records management aspect of the system. • Customising and integrating data in to the Documentum process manager using Java development tools, enabling extensive functionality and high levels of security… Show more • Delivering a proof of concept for a major government department; presenting the newly launched Documentum 6.5 as a feasible solution and verified system to address the client’s requirements. • Successfully integrating Documentum with Taskspace to accurately handle the document and records management aspect of the system. • Customising and integrating data in to the Documentum process manager using Java development tools, enabling extensive functionality and high levels of security required. • Installing Documentum Business Activity Monitor to accommodate the client’s reporting requirements.

Principal Consultant

• 2008 - 2008

• Designing and developing integration between EMC Documentum and Microsoft Sharepoint management system, using Visual Studio, C++, Web Services and Documentum BPM.

Principal Consultant

• 2006 - 2008

• Acting as lead designer, using Metastorm and SQL Server to design and develop a multi-tier secure and complex system to improve case management for a government department. • Participating in all lifecycle aspects and consulting with key decision makers regarding the database design, system architecture, server build, process design, process development, integration, testing and implementation. • Creating a complex multi-tiered architecture design with individual layers being accessed… Show more • Acting as lead designer, using Metastorm and SQL Server to design and develop a multi-tier secure and complex system to improve case management for a government department. • Participating in all lifecycle aspects and consulting with key decision makers regarding the database design, system architecture, server build, process design, process development, integration, testing and implementation. • Creating a complex multi-tiered architecture design with individual layers being accessed via a web service, ensuring full compliance with security implications and restrictions.

Principal Consultant

• 2004 - 2006

• Successfully upgrading the correspondence tracking system for a major government department from Windows NT4 to Windows 2003, demonstrating a detailed understanding of Windows 2003 to ensure all security requirements. • Completing the project for a significant government department, observing their strict lockdown policies.

Principal Consultant:

• 2004 - 2006

• Writing Loadrunner scripts using C to automatically test the system and emulate the users’ workloads. • Drafting generic scripts to enable use on future projects and processes. • Designing and developing various Loadrunner scenarios and scripts to fully test the solution and eliminate any bugs; providing a fully operational and reliable Windows 2003 solution, which meets the client’s needs.

Senior Principal Consultant

• 2003 - 2004

Lead Systems Engineer

• 2001 - 2002

Lead System Engineer

• 1997 - 2000

Senior System Engineer

• 1995 - 1997

Systems Support Technician

• 1993 - 1995

Customer Care Consultant

• 1992 - 1993

Alerts Consultant

• 1992 - 1992

Systems Support Technician

• 1991 - 1992

Development Programmer

• 1988 - 1991