Operations Support Associate

• Jun 2022 - Present

Co-Owner

• Feb 2021 - Present

Promotes business on multiple social media platforms Establishes healthy working relationships with authors Proofread full-length manuscripts to ensure the manuscript is as error-free as possible, correcting all formatting, spacing, typography, and spelling errors. Promotes business on multiple social media platforms Establishes healthy working relationships with authors Proofread full-length manuscripts to ensure the manuscript is as error-free as possible, correcting all formatting, spacing, typography, and spelling errors.

Blogger

• Sep 2012 - Present

Partnered with various self-published and traditionally published authors and publicists in scheduling promotional posts and reviews for upcoming book releases.Provide editorial feedback to authors on upcoming releases and make suggestions, when appropriate.Copyedit full-length manuscripts to enhance readability, conciseness, coherency, and proper sentence structure. Ensure manuscript adheres to Chicago Manual of Style guidelines all within a predetermined deadline set by the author. Coordinated promotional blog tours for NYT and USA Today best-selling, self-published authors such as Michelle A. Valentine’s Black Falcon Series and Emma Chase’s Tangled (while it was a self-published title). I disseminated electronic review copies to bloggers and followed up with bloggers to ensure reviews were posted in a timely manner and provided all feedback to respective authors.

DCS Specialist

• Nov 2021 - Jun 2022

Completing key steps in the DCS process, leveraging Amazon tools and SOP's to review appeals and evaluate evidence to help ensure high quality of service with DSP's and DA'sNavigate cases within Salesforce Completing key steps in the DCS process, leveraging Amazon tools and SOP's to review appeals and evaluate evidence to help ensure high quality of service with DSP's and DA'sNavigate cases within Salesforce

Fraud Specialist

• Dec 2020 - Nov 2021

Reviews, analyzes, and resolves chargeback disputes with accuracy Investigates chargeback claims thoroughly to ensure an accurate claim process Diligently follow through with all recovery efforts and collaborate with supervisor to enhance operational efficiencies to mitigate future chargebacks. Monitored all web orders for fraudulent activity.Handled and reconciled all cash orders and petty cash disbursement. Prepared bank deposits for checks needing physical depositing as well as preparing all cash deposits.Reconciled credit card and expense reports for supervisor, as needed. Performed various admin duties such as ordering office supplies and PPE, and acted as the point of contact for all outside vendors, greeting guests and visitors.Handled high volume of order data entry via the OCR VerifyIt (AnyDoc) software. Acted as backup check processing agent, handling ACH deposits with our AQURIT software

Control /Returns Supervisor/Team Lead

• Dec 2011 - Dec 2020

Prepared and administered yearly performance reviews to employees Streamlined the returns process for better efficiency Handled large volumes of Customer Service calls, providing first contact resolution to ensure a positive CS experience.

Mailroom Specialist/CS Specialist

• Oct 2001 - Dec 2011

Organized and prepared mail for easier data entry Helped maintain efficient workflow in mail room Trained incoming employees on OPEX and OCR scanning processesHandled large volume of CS calls to ensure first call resolution and customer satisfaction

Virtual Assistant

• Nov 2012 - May 2016

Virtual Author Assistant to New York Times and USA Today bestselling authorsMichelle A. Valentine, A.L. Jackson, and USA Today bestselling author Rebecca Shea. Ensure the authors’ various social media accounts remained active. Field website e-mails and social media inquiries in timely manner. Maintain blogger contact database and client files.Assist with book publicity campaigns and various editorial roles on upcoming releases. Coordinated promotional blog tours for book releases and disseminated all promotional information, and advanced reader copies, to bloggers. Coordinated book signing schedule to avoid conflict with personal schedule. Accompany author to events, keeping them on a schedule and assisting with table set up and book sales.