• Mar 2022 - Present

1. Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations. Operate phone system in, at times, a fast paced environment.2. Making thoughtful recommendations and sharing knowledge to help guests choose the right room and packages.3. Taking inbound calls in an unscripted environment.4. Assist sales manager for group bookings.5. Solving guest complaints and enquiries.

• Jun 2022 - Sep 2022

Summer Emplyment.1. Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.2. Maintain a positive work environment.3. Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed. Show less

Inventory Management Associate

• Jan 2019 - Dec 2022

1. Maintained accurate records of inventory received and/or distributed to decrease the instance of lost shipments. 2. Handled product labeling, organization, and storage, increasing warehouse efficiency. 3. Partnered with field sales professionals to drive profitable growth and ensure customer satisfaction, exceeding sales targets by 7% 4. Through a thorough understanding of product inventory quickly responded to customer questions resulting in a customer satisfaction rating of 99% 5. Worked closely with management to prioritize sales of high margin inventory resulting in a gross margin improvement of 5% year over year Show less

Customer Service Specialist

• Jul 2017 - Apr 2018

1. Secured client retention by driving service and product benefits, features and recommendations around clients' needs. 2. Operated cash register, collected payments and provided accurate change. 3. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. 4. Helped customers find specific products, answered questions and offered product advices. 1. Secured client retention by driving service and product benefits, features and recommendations around clients' needs. 2. Operated cash register, collected payments and provided accurate change. 3. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. 4. Helped customers find specific products, answered questions and offered product advices.