Lusvia Malikzada
Teacher at LLE Education Group- Claim this Profile
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Topline Score
Bio
Credentials
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Visual Thinking Strategies
LinkedInMar, 2022- Nov, 2024 -
Communicating with Confidence
LinkedInMar, 2021- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInMar, 2021- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInMar, 2021- Nov, 2024 -
Customer Service: Working in a Customer Contact Center
LinkedInMar, 2021- Nov, 2024 -
Listening to Customers
LinkedInMar, 2021- Nov, 2024 -
Video Interview Tips
LinkedInMar, 2021- Nov, 2024 -
Building Rapport with Customers
LinkedInFeb, 2021- Nov, 2024 -
Customer Service Foundations
LinkedInFeb, 2021- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInFeb, 2021- Nov, 2024
Experience
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LLE Education Group
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United States
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Education Administration Programs
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1 - 100 Employee
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Teacher
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Dec 2019 - Present
• Started as Teacher Assistant and rapidly promoted to Teacher. • Manage kids from different cultures and serves as bilingual translator for School. • Administrative collaborator for bilingual needs and duties. • Good sense of organization and keen attention to detail. • Spanish teacher for JK. • Started as Teacher Assistant and rapidly promoted to Teacher. • Manage kids from different cultures and serves as bilingual translator for School. • Administrative collaborator for bilingual needs and duties. • Good sense of organization and keen attention to detail. • Spanish teacher for JK.
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US Floors Home & Design
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Centreville, Virginia, United States
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Customer Sales Representative
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Jun 2020 - Dec 2020
• Interact over the phone and email with customers from a wide range of cultures and backgrounds. • Foster a positive and pleasant working relationship with members of the customer service sales team. • Cooperate with and support other members of customer service team. • Provided visibility and monitoring of upcoming projects and stock inventory for further purchases. • Keeps a positive, empathetic and professional attitude toward customers at all times. • Accurately record customer info, sales orders, or other information digitally. Show less
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Plural (Technology - Techinverom)
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Miami, Florida, United States
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Executive Administration
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Jun 2017 - May 2020
• Keep records of customer interactions, process customer accounts and file documents. • People-oriented, enjoys interacting with leads, customers and co-workers by working on group projects. • Achievement-oriented, enjoys taking on challenges to achieve goals. • Maintain a weekly and monthly electronic journal, arrange meetings and appointments with customers and provide reminders as needed. • Helps to maintain a master corporate calendar of all conferences, all-hands events, holidays, and vacations. • Arrange executive travel and meetings as arrangements as needed. • Take dictation and meeting minutes, accurately enter notes and distribute. • Maintain strong relationships with vendors and keep price data in order to get the best pricing on supplies and services. • Received training to understand business core and operations flow to align position duties and tasks with the business needs. Show less
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Banco GyT Continental
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Guatemala
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Banking
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700 & Above Employee
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International Customer Service
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Jun 2010 - May 2016
• Started as international calls agent (receptionist) and promoted to International Customer Service Executive, Provided outstanding client service with a “one or minimum calls resolution” handling. • Resolve client issues by explaining bank processes of their financials needs. • Help to build strong relationships with international and traveler customers. • Provided a high level of attention to detail with customers in order to adhere to stringent bank policies, procedures and guidelines. • Drive to learn from a dedicated team manager focused on helping to reach clear performance objectives for the monthly goals. • Provided customer service over the phone and email to follow-up loans. • Helped to keep up to date bank assets up to date from international purchases. • Helped to perform international purchases with purchasing dept. validating accurate specs. And track shipping and timely deliveries. • Understanding on engage clients with the Bank by transitioning from customer service over the phone to e-Banking (online and mobile), financial center and contact center and made validations of their accurate bank setup. • Provided dependable team-player attitude with an understanding the importance of customer service to raise the level of customer satisfaction. • Handled difficult client situations to transform claims in satisfaction experience tracked by positive feedback surveys. Show less
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Education
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Red Cross
Adult and Pediatric First Aid/CPR/AED Certificate, First Aid -
2013 - 2013
Prince William County
GED, Fine/Studio Arts, General -
Sanz School
GED, Customer Service Management -
San Cristobal
Bachelor's degree, Bilingual and Multilingual Education (Bilingual Secretary)
Community
