Experience

The Mark Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Page

  • Jun 2021 - Present

  Duties include logging and delivery of all packages, flowers and food orders Prepare documents relating to outgoing FedEx or common carrier shipments. Maintain FedEx log, weights and computes costs on FedEx shipments as well as packing boxes for shipping Provide Personal Shopper services upon request Duties include logging and delivery of all packages, flowers and food orders Prepare documents relating to outgoing FedEx or common carrier shipments. Maintain FedEx log, weights and computes costs on FedEx shipments as well as packing boxes for shipping Provide Personal Shopper services upon request



Aya Healthcare

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Canvasser with The Department of Homeless Services

  • Aug 2021 - Oct 2021

• Mental Health Amplifier

  • Jun 2021 - Aug 2021

  Responsibilities include, but are not limited to:Greeting clients and initiate a wellbeing check-inConnecting interested clients to resources, as appropriateDistributing pamphlets with mental health resourcesRecording your interactions with clients via a digital or paper formAlerting onsite staff if someone expresses a need for clinical services during a wellness check-inPossibly supporting general site operations in special circumstances

• Flow Monitor (Temp)

  • Apr 2021 - Aug 2021

  •Responsible for ensuring that patients are directed through the vaccination center in a safe and effective manner.•Responsible for activities including but not limited to: greeting patients, navigation, wayfinding, screening patients, confirming eligibility, scheduling appointments, and other administrative duties.•Support patients as they navigate through the vaccination site with kindness and efficiency, ensuring that the safety and well being of everyone is accounted for.• Substitute as Enrollment/Translator as needed. Show less



The Roosevelt Hotel

• United States
• Hospitality
• 100 - 200 Employee

• Guest Response Agent

  • Aug 2015 - Dec 2020

  • Handled all guest requests and concerns in person, by phone and via text with the utmost professionalism • Promptly received, logged and resolved guest requests and issues utilizing HOTSOS and Zingle and dispatched the appropriate department (Engineering, Housekeeping, Security, Package Room), following up with guest to ensure the request had been met to their satisfaction • Reviewed daily arrivals noting special requests, blocked rooms as needed, and balanced the house accordingly to strive for a perfect sellout • Performed the duties of a Front Desk Agent including pre-registering guest, early check-outs, billing for 3rd party bookings, posted and adjusted charges to guest folios and processed payments and emailed bill to guest • Created and amended reservations, quoted room and rate availability for current and future dates • Completed daily checklist, updated pass on log/board and ran daily reports in Opera Show less



The Andaz Wall Street

• Greater New York City Area

• Front Desk Host (Temp)

  • Aug 2015 - Aug 2015

  Greeted all guests and assisted with registrations. Ensured the strict control of room keys. Ensured that all company standards were implemented. Provided accurate knowledge of the tourism in the city. Reported “Lost and Found” items. Worked closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Verified arrival and departure details and arranged luggage handling and transportation and other services requested by guests. Show less



The Westin Grand Central

• Front Desk Agent (Temp)

  • May 2015 - Jul 2015

  Greeted guests and completed the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rates, selection of rooms, coding electronic keys, Recognized Brand Loyalty Program. Assisted guests with the check-out process, handled money, processed credit and debit cards, accepted and recorded various forms of payment, converted foreign currency, made change and processed gift certificates and vouchers, Demonstrated a thorough knowledge of hotel information including room categories, rates, packages, promotions, the local area and answered guests’ questions and inquiries. Show less



The Roosevelt Hotel

• United States
• Hospitality
• 100 - 200 Employee

• Switchboard Operator (Temp)

  • Apr 2015 - May 2015

  Acted as main point of contact and customer service for all incoming calls. Provided hotel information and directed calls to appropriate areas. Organized and executed personalized wake up calls with great attention to detail. Received and distributed faxes and messages to the guest message center. Acted as main point of contact and customer service for all incoming calls. Provided hotel information and directed calls to appropriate areas. Organized and executed personalized wake up calls with great attention to detail. Received and distributed faxes and messages to the guest message center.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Overnight Instant Service Agent

  • May 2004 - Sep 2014

  • Main point of contact for guest requests both by phone and in person • Efficiently resolved issues in a cost effective and timely manner. Worked seamlessly between several departments to carry out tasks• Promptly logged and resolved guest requests and issues utilizing HOTSOS and dispatched the appropriate department (Engineering, Housekeeping, Security, Business Center), following up with guest to ensure the request had been met to their satisfaction• Performed office tasks such as typing, faxing, emailing, and printing & scanning documents• Ensured logging and delivery of packages, mail, and messages to guest and meeting rooms• Posted charges and adjusted accounts, processed credit card authorizations and resolved erroneous charges• Provided switchboard relief to multiple departments as needed • Booked reservations, as well as made changes and cancellations Show less

• Switchboard Operator, PBX

  • Jul 1998 - Jul 2005

  Acted as first point of contact and customer service for all incoming calls. Answered calls courteously, and within 3 rings as standard. Provided information and directed calls to appropriate areas. Received and distributed faxes and message, and organized and executed personalized wake up calls with great attention to detail. Contributed to team effort by accomplishing related tasks as needed.



The Ritz-Carlton Hotel Central Park South

• New York City Metropolitan Area

• Switchboard Operator

  • Jan 1995 - Jul 1998

  Acted as first point of contact and customer service for all incoming calls. Answered calls courteously, and within 3 rings as standard. Provided information and directed calls to appropriate areas. Received and distributed faxes and message, and organized and executed personalized wake up calls with great attention to detail. Contributed to team effort by accomplishing related tasks as needed. Acted as first point of contact and customer service for all incoming calls. Answered calls courteously, and within 3 rings as standard. Provided information and directed calls to appropriate areas. Received and distributed faxes and message, and organized and executed personalized wake up calls with great attention to detail. Contributed to team effort by accomplishing related tasks as needed.



L&H Vitamins Inc.

• Long Island City, NY

• Evening Manager and Assistant to Editor

  • Apr 1991 - Jan 1995

  Provided product and business information. Processed phone orders, and assisted customers in person. Data Entry for product information and 10K product catalog. Edited and proofed Blues for quarterly Health Publication. Supervised, made schedules for, and motivated staff of 8. Provided product and business information. Processed phone orders, and assisted customers in person. Data Entry for product information and 10K product catalog. Edited and proofed Blues for quarterly Health Publication. Supervised, made schedules for, and motivated staff of 8.