Experience

H-E-B, Inc.

• United States
• 200 - 300 Employee

• System Administrator

  • Jul 2019 - Present



Forcepoint

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer II

  • May 2019 - Jun 2019



Acxiom

• United States
• Advertising Services
• 700 & Above Employee

• Sr. Desktop Support Technician

  • Mar 2016 - Apr 2019



LogicMonitor

• United States
• Software Development
• 700 & Above Employee

• Account Manager

  • Mar 2015 - Mar 2016



Texas Department of Transportation

• United States
• Government Administration
• 700 & Above Employee

• FNAV Finder Training Coordinator

  • May 2014 - Mar 2015

  • Provides FNAV Finder training coordination to all of TxDOT • Assisted with training plan creation with outside vendor and supplier of FNAV Finder training • Spearheading ongoing fleet-wide meter consolidation • Provides critical insight into ongoing deployment of Fleet Forward’s GPS initiative • Provides FNAV Finder training coordination to all of TxDOT • Assisted with training plan creation with outside vendor and supplier of FNAV Finder training • Spearheading ongoing fleet-wide meter consolidation • Provides critical insight into ongoing deployment of Fleet Forward’s GPS initiative



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Enterprise Site Response Engineer

  • Nov 2008 - Feb 2014

  Provided Tier 3 Enterprise support to Tier 1 and 2 phone support agents Provided Complimentary Support Incident support directly to customers Specializing in iOS and 802.1X support Performed troubleshooting and provided solutions to various issues submitted by Tier 1 and 2 phone agents that involved various aspects of iOS, Mac OS X, and Mac OS X Server. Provided communication between Tier 1 and 2 phone agents with product engineers via Radar. Developed trusted connections with various product engineers that allowed me to expedite resolutions. Performed troubleshooting and provided solutions to various issues submitted as Technical Support Exceptions directly to customers. Show less



Quantum Computer Solutions, LLC.

• Owner

  • May 1995 - Nov 2008

  I started Quantum with the goal of providing an excellent computer experience to both novices and professionals who have problems with and questions about their computers. Being able to support both Macs and PCs at an equal level allows me to find the best solution to any problem, large or small. Our motto is, "We make computers easy." I started Quantum with the goal of providing an excellent computer experience to both novices and professionals who have problems with and questions about their computers. Being able to support both Macs and PCs at an equal level allows me to find the best solution to any problem, large or small. Our motto is, "We make computers easy."



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Enterprise Solutions Integrator

  • Feb 2000 - Jun 2002

  Responsible for maintaining and updating standard desktop image for all Nestlé computers nationwide. Responsible for maintaining and updating standard desktop image for all Nestlé computers nationwide.



Viacom

• United States
• Entertainment
• 700 & Above Employee

• PC/Macintosh Technical Support Specialist

  • Jan 1997 - Feb 2000

  Lead technician of a 6-person Help Desk that provided 1st through 3rd level support to employees and freelancers involved with MTV Networks (MTV, Nickelodeon, Showtime, VH1). Lead technician of a 6-person Help Desk that provided 1st through 3rd level support to employees and freelancers involved with MTV Networks (MTV, Nickelodeon, Showtime, VH1).