Experience

McDonald Jones Homes

• Australia
• Construction
• 100 - 200 Employee

• Building & Design Consultant

  • Jun 2020 - Present



Worldmark Pty Ltd

• NSW ACT State Account Manager & Technical Trainer

  • Jul 2019 - Apr 2020

  - Build and maintain relationships with accounts each month and promote existing channel sales growth - Identify new business opportunities and ensure continuous growth of the business ( Cold Calling / Business Development Management )- Produce and conduct PowerPoint presentations for internal and external purposes. - Educate consultants on products and sales techniques that can be used to increase overall sales figures- Meet and ultimately exceed set KPI's for the State- Customer Relations Management and complaint handling

• Customer Care Manager

  • Jun 2018 - Jun 2019

  - Selling Aftermarket products & Car Care Treatments to our customers - Meet and ultimately exceed set KPI's for the Company- Customer Relations Management and complaint handling- Generating all the customer warranties on a monthly basis - Maintaining our customer relations system - AMS- Generating Sales Reports for Management



Worldmark Pty Ltd (Protech Vehicle Protection)

• Sales & Account Manager

  • Jun 2016 - Jun 2018

  - Build and maintain relationships with accounts each month and promote existing channel sales growth - Identify new business opportunities and ensure continuous growth of the business ( Cold Calling / Business Development Management )- Produce and conduct PowerPoint presentations for internal and external purposes. - Educate consultants on products and sales techniques that can be used to increase overall sales figures- Meet and ultimately exceed set KPI's- Customer Relations Management and complaint handling



Worldmark Pty Ltd (Protech Vehicle Protection)

• Aftersales Manager

  • Mar 2013 - Jun 2015

  - Selling Aftermarket products & Car Care Treatments to our customers - Meet and ultimately exceed set KPI's for the Company- Customer Relations Management and complaint handling- Maintaining our customer relations system - AMS- Designing and developing marketing and promotional materials- Generating Sales Reports



StorageCraft

• Sales & Operations Coordinator

  • Mar 2012 - Mar 2013

  - Managing our existing Customer Base in our Managed Service Provider program and presenting this over the phone to our clients- Working with Sales Force, the company platform- Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services- Sending out EDM’s to our customer base via Vertical Response- Creating landing pages for our upcoming technical trainings in Constant Contact and Monitoring a campaign's progress- Assist in designing marketing collaterals and promotional materials- Generating Sales and Marketing reports for Management- Managing all Office supplies & Travel bookings



nextgen

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Office/Sales Administrator

  • Feb 2011 - Mar 2012

  - Preparing the weekly Sales forecasts- Coding and processing Credit Card bills & Expenses- Assisting the Executive Assistant and Directors- Organising and managing projects and events - Generating access cards and maintaining cardholders in the CHUBB system- Order management (Stationary, kitchen & paper orders)- Travel bookings (Nexus Point travel system)



Regal Hotels International

• China
• Hospitality
• 100 - 200 Employee

• BC, Front Office and Reservations

  • Jun 2010 - Dec 2010

  - Part of daytime management team with responsibility for the Front Office- Responsible for all Front Office financial transactions, business continuity and evacuation plans- In charge of customer service and complaint resolution- Successfully provided sales and Marketing support - Responsible for creating and maintenance production of all financial status reports- Ensured that guest history record was up-to-date at all times- Responsible for reservations and all customer contact



C1000 Supermarket (Netherlands)

• Second in Charge, Service Desk Support

  • Nov 2008 - Jun 2010

  • Responsible for cash handling, service desk including complaint handling and customer contact• Training and supervision of new incoming staff • Responsible for opening or closing the shop & weekend store management