Experience

Nexon Asia Pacific

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Lead Solution Consultant

  • Feb 2022 - Present

  As a Lead Solution Consultant at Nexon Asia Pacific, I provide strategic guidance and expertise to clients in designing and implementing solutions that address their business needs. I work collaboratively with cross-functional teams, including sales, engineering, and project management, to deliver tailored, scalable solutions to clients. Additionally, I provide technical leadership and mentorship to junior team members, contributing to their organisational development and growth. I am actively involved in pre-sales engagements, including opportunity identification and qualification, solution architecture definition, effort estimation, product demonstrations, and statement of work preparation. Show less



CSA - A Nexon Asia Pacific Company

• Australia
• Information Technology & Services
• 100 - 200 Employee

• Lead Solutions Consultant

  • Apr 2016 - Feb 2022

• Senior Solution Consultant - Digital Services

  • Feb 2016 - Jul 2021



ARTC

• Australia
• Rail Transportation
• 700 & Above Employee

• Technical Support

  • Mar 2012 - Mar 2016

  My focus in this position is to provide second level support to ARTC staff, customers and internal support staff. Recently I have been concentrating on developing System Center 2012R2 Suite to find further efficiencies in our technical processes. However, when our service desk is experiencing a high volume of requests, it is my first priority to ensure customer outcomes are maintained to a high level. This includes all requests or incidents where production services or functions are not available or additional access is required. I also provide support to the business by assisting with the maintenance of the corporate WAN, consisting of approximately 40 site offices including two datacentres. I achieve this by; performing quarterly site visits, ensuring the corporate mail system (Exchange 2010) is online and healthy, ensuring the corporate Citrix XenApp environment is online and providing services to the business and resolving problems with these environments when outages occur. Show less



Diamond IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Officer

  • Nov 2010 - Mar 2012