Experience

Woodcroft College

• Australia
• Primary and Secondary Education
• 1 - 100 Employee

• Teacher

  • Jan 2022 - Present

  Managed 90 learners on a day-to-day basis; identifying needs and creating solutions to produce exceptional outcomes for implementation goals. Built and maintained trusting, honest relationships with a substantial group of clients, effectively navigating customer service situations, mediating conflict, and increasing stakeholder engagement for optimal educational outcomes. Spearheaded successful and engaging user experiences for 300+ learners, in person and virtually, through various K-12 curricular applications and Learning Management Systems (LMS), such as Canvas, Zoom and Microsoft Teams. Performed one-on-one coaching with 30+ learners over 12 months who required customized training tailored to individual learning types. Maintained successful, professional, and collaborative relationships with key partnership teams and internal departments through daily communication about customers. Heavily contributed as a valuable team member in the collaborations of curriculum and resource development for department trainings. Consistently advocated for the learner perspective by communicating on a weekly basis with internal departments, facilitating the production and discussion of data and feedback to increase user experience, learner success and progress towards reaching implementation goals. Facilitated quarterly reports and status meetings to key stakeholders at multiple levels, including senior leadership and executive level professionals to discuss the progress of learner implementation goals. Show less



Henley High School

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Teacher

  • Jan 2018 - Dec 2021

  Heavily collaborated with colleagues and support teams to design, execute and evaluate curriculum content. Produced and delivered resources for career development for 70 staff regarding high impact teaching strategies. Provided education to 12th grade students, where more than 50% achieved an overall subject grade of A or higher, and 5 achieved Merit status (overall subject grade of A+). Heavily collaborated with colleagues and support teams to design, execute and evaluate curriculum content. Produced and delivered resources for career development for 70 staff regarding high impact teaching strategies. Provided education to 12th grade students, where more than 50% achieved an overall subject grade of A or higher, and 5 achieved Merit status (overall subject grade of A+).


Mary MacKillop College Kensington
• Australia
• Primary and Secondary Education
• 1 - 100 Employee
• Teacher

  • May 2020 - Dec 2020

Sacred Heart College
• Education Administration Programs
• 200 - 300 Employee
• Teacher

  • Mar 2020 - Apr 2020


Department for Education, South Australia

• Australia
• Government Administration
• 700 & Above Employee

• Senior Administration Officer

  • Jan 2010 - Dec 2017

  Conducted performance gap analysis on customer progress, communicated with key stakeholders and then developed and prescribed 50+ resources to assist in customer progress towards implementation goals. Facilitated customer on-boarding to 60 customers, focusing on curriculum delivery, development of implementation goals for their needs, and analysis of customer usage metrics to track progress and provide constructive feedback. Collaborated with colleagues and stakeholders to design and implement 8 annual training events and resources to enhance employee performance. Show less