Abusufiyan Khalil (Safy)

Technical & Service Engineer at EcoFlow
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Contact Information
us****@****om
(386) 825-5501
Location
Shenzhen, Guangdong, China, CN
Languages
  • English Full professional proficiency
  • Chinese (Simplified) Elementary proficiency
Skills

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Experience

  • EcoFlow
    • United States
    • Computers and Electronics Manufacturing
    • 100 - 200 Employee
    • Technical & Service Engineer
      • May 2022 - Present

      LATAM, APAC & EMEA Pre-Sales & After-Sales Tech Support and ServiceSupport & Manage Regional Authorized & Independent Service Centers serving 1000s of end user monthly.Support & Manage Regional Authorized & Independent Installers delivering 100s of EcoFlow home backup & RV Power solutions Installation monthly. Support & Train regional Dealers, FAEs, Repair Engineer & Technician to deliver installation, L1, L2 and L3 Troubleshooting & repair.Deliver Webinars on regional New Product Launch, Troubleshooting, Repair, Installation & Aftersales Policy.Liaison with Product Tech Team/Senior Tech Support to solve mass product problems.Team up with Service Strategy Department to establish product service policy.Working closely with regional service director to solve & improve major aftersales technical and service related issues. Show less

    • Enterprise Sales Engineer
      • Jun 2021 - May 2022

      Enterprise product development supportGlobal B2B Industrial client development.Pre-Sale Technical Support.

Education

  • North China Electric Power University
    Master's degree, Power System & Automation
    2017 - 2020

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