Business Analyst

• Nov 2020 - Present

Business Analyst

• Jul 2016 - Mar 2020

→ Played a pivotal role in supporting the team to identity the business needs, motivations and critical success factors, to help drive team performance→ Successfully used analytical abilities to assess data and highlight key insights that can be implemented to produce efficiencies within the business→ Effectively leveraged expertise to work closely with clients to understand their requirements and processes and offer solutions, this is completed through the analysis of documents and review of their workflows → Productively applied a high level of accuracy to complete testing on functional, regression, user acceptance, integration and performance, to confirm the client’s needs are met→ Actively used communication to collaborate with relevant teams and provide relevant insights to implement improvements→ Efficiently used project management skills to develop business architecture requirements including scope, processes, alternatives and risks

Supervisor

• Mar 2015 - Jul 2016

→ Successfully managed a team of 15, across three locations in a fast paced environment, whilst managed the administrative duties which included salesforce skills → Effectively used communication to build relationships with customers and suppliers, applying interpersonal skills to interact with people from different cultural backgrounds → Productively demonstrated both time and project management by managing all complaints and collaborated with different departments to complete tasks → Continuously delivered a high level of customer service to ensure customers were 100% satisfied, being assertive to deal with issues that arose and quickly solved problems

Team Leader

• Sep 2013 - Mar 2015

T24 Team - Team Leader of approximately 20 staff based across Manchester, Hull and Home workers.Demanding out of hours team. My duties included dealing with unhappy or irate customers immediately, making decisions without supervision, dealing with crisis situations. Internal external complaints and compliments.

Business Travel Consultant

• Jun 2010 - Jan 2013

→ Actively demonstrated both task and time management skills and arranged all international and domestic travel arrangements → Efficiently demonstrated knowledge of software booking systems to coordinate bookings → Productively liaised with customers to support with both hotel and car reservations → Effectively used communication to deliver a high level of customer service, engaging with customers from a range of different cultures → Actively demonstrated both task and time management skills and arranged all international and domestic travel arrangements → Efficiently demonstrated knowledge of software booking systems to coordinate bookings → Productively liaised with customers to support with both hotel and car reservations → Effectively used communication to deliver a high level of customer service, engaging with customers from a range of different cultures