Experience

Tricuro Ltd

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Service Director

  • Oct 2016 - Present

  Strategic and operational lead for community based social care services including work based training, supported employment, day services and supported living. Responsible for a workforce of 500+ and financial resources of over £12m.• Co-produced and implemented transformational day service changes, creating a generic “barrier free” service offer supporting the wider community going from strength to strength. • Developed a specialist service offer focusing on dementia and learning disability.• Introduced the use of technology, such as Virtual Reality, to enhance the customer experience• Developed and successfully launched new service activities and associated pricing strategies• Provided strong leadership, clarity and confidence, enabling culture change and establishing a high-performing team• Improved communication at all levels of operational activity• Delivered significant efficiencies and improved outcomes for clients and carers• Created excellent stakeholder and customer relationships Show less

• Transformation and Performance Director

  • Jan 2016 - Sep 2016

  Strategic lead for transformation and performance. Providing Operations Directors with strategic information and guidance to support service development and improvement.• Leading on the identification, design and delivery of transformational change for improved outcomes and better services. • Providing leadership and working with the Head of Performance on developing, implementing and promoting the performance framework and strategy for Tricuro. • Ensuring data quality and as such the integrity of management information. • Setting of work standards for others leading to changes in procedures or practice.• Working closely with the voluntary sector, health colleagues and local authorities ensuring the application of a whole systems approach Show less



Bournemouth Borough Council

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Business Development and Quality Manager

  • Apr 2014 - Dec 2015

• Day Opportunities Manager

  • Feb 2003 - Mar 2014

• Assistant Manager

  • Dec 2001 - Feb 2003



Borough of Poole

• Government Administration
• 400 - 500 Employee

• Instructor

  • Jul 1998 - Dec 2001



Stadt Munster

• Munster, Soltau

• Verwaltungsfachangestelle

  • Sep 1992 - Jul 1993



Freie und Hansestadt Hamburg

• Germany
• Executive Offices
• 700 & Above Employee

• Verwaltungsfachangestellte

  • Oct 1988 - Sep 1992