Experience

Brooksby Village

• United States
• Media Production
• 1 - 100 Employee

• Resident Life Manager

  • Nov 2021 - Present



Visiting Angels of Newburyport, MA

• United States
• Home Health Care Services
• 1 - 100 Employee

• Operations/HR Manager

  • Feb 2007 - Nov 2021

  Since 2007, I have been responsible for supervising and ensuring efficiencies of all operational aspects from scheduling and payroll, recruiting, hiring and onboarding. I motivate, coach and incentivize a team of 5 team members in the office and 90 caregivers in the field. Since 2007, I have been responsible for supervising and ensuring efficiencies of all operational aspects from scheduling and payroll, recruiting, hiring and onboarding. I motivate, coach and incentivize a team of 5 team members in the office and 90 caregivers in the field.



FPMSI

• North Andover, Massachusetts, United States

• Marketing Communications Manager

  • Apr 2004 - Jan 2007

  Coordinated and executed mail campaigns by working with graphic designers, printers, list vendors and analyze results of mailing effort, ensuring 100% customer satisfaction. Developed new policies and procedures around payroll and shipping to maximize efficiencies. Coordinated and executed mail campaigns by working with graphic designers, printers, list vendors and analyze results of mailing effort, ensuring 100% customer satisfaction. Developed new policies and procedures around payroll and shipping to maximize efficiencies.



Pike Communications

• United States
• Telecommunications

• Senior Account Manager

  • Jan 1997 - Mar 2004

  I was responsible for overseeing call center operations, provided direct support to clients and managed the office staff team. I was responsible for overseeing call center operations, provided direct support to clients and managed the office staff team.