Diana Muwannes
Customer Care Specialist at Qoyod - قيود- Claim this Profile
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Bio
Experience
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Qoyod - قيود
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Saudi Arabia
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Accounting
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100 - 200 Employee
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Customer Care Specialist
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Jul 2021 - Present
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Jawwal future exhibition
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Nuseirat, Gaza Strip
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Customer Success Specialist
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Jan 2017 - Dec 2020
- Preparing daily, monthly and annual reports. - Supervising employees and evaluating their performance. - Checking work discipline. - Organizing and preparing meetings. - Organizing and preparing records and files for work. - Liaison and coordination with other branches. - Follow up and solve customer problems and complaints. - Participation in the preparation of the action plan. - Preparing daily, monthly and annual reports. - Supervising employees and evaluating their performance. - Checking work discipline. - Organizing and preparing meetings. - Organizing and preparing records and files for work. - Liaison and coordination with other branches. - Follow up and solve customer problems and complaints. - Participation in the preparation of the action plan.
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Faten Foundation for Lending and Development
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Deir el-Balah, Gaza Strip
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Secretary
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Sep 2017 - Oct 2017
- Processing incoming and outgoing mail. - Handling telephone communications. - Preparing correspondence. - Organization of administration archives. - Coordination to obtain the requirements of the administration and secure its requirements. - Processing incoming and outgoing mail. - Handling telephone communications. - Preparing correspondence. - Organization of administration archives. - Coordination to obtain the requirements of the administration and secure its requirements.
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Education
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Al-Azhar University
Master of Business Administration - MBA, "Applications of artificial intelligence to the marketing decision-making process in ISP companies" -
Al-Azhar University - Gaza
87, Bachelor's degree in English Business Administration -
Sakina Bint Al Hussein School
High school, Excellent (94.8%)