James Ng, MBA
Program Manager at Belkin International- Claim this Profile
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Cantonese Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Gerrie Bouchard, MBA, CRC
I had the pleasure of working with James while in the Northeastern University MBA program. What I found out quickly about him was that he is an innovative leader who is both extremely strategic and highly tactical. James is also witty and personable and made our tough projects enjoyable! I would welcome the opportunity to work with James again and sincerely recommend him for any business endeavor.
Jenny L
James has an aptitude for overseeing the entire life cycle of projects even before the project is in effect. He is very enthusiastic and professional when it comes to his work. He is known to exceed expectations and doesn't fail to meet deadlines. Whenever I had questions about projects he was working on, he was able to explain them thoroughly and made sure I understood them. Although we worked in different teams, whenever I saw him, he was juggling multiple demands, while maintaining an approachable and fun attitude. I highly recommend James for hire especially if you're looking for a multi-tasking, easygoing, professional with a strong sense of urgency, who genuinely cares for the company and people he works with.
Gerrie Bouchard, MBA, CRC
I had the pleasure of working with James while in the Northeastern University MBA program. What I found out quickly about him was that he is an innovative leader who is both extremely strategic and highly tactical. James is also witty and personable and made our tough projects enjoyable! I would welcome the opportunity to work with James again and sincerely recommend him for any business endeavor.
Jenny L
James has an aptitude for overseeing the entire life cycle of projects even before the project is in effect. He is very enthusiastic and professional when it comes to his work. He is known to exceed expectations and doesn't fail to meet deadlines. Whenever I had questions about projects he was working on, he was able to explain them thoroughly and made sure I understood them. Although we worked in different teams, whenever I saw him, he was juggling multiple demands, while maintaining an approachable and fun attitude. I highly recommend James for hire especially if you're looking for a multi-tasking, easygoing, professional with a strong sense of urgency, who genuinely cares for the company and people he works with.
Gerrie Bouchard, MBA, CRC
I had the pleasure of working with James while in the Northeastern University MBA program. What I found out quickly about him was that he is an innovative leader who is both extremely strategic and highly tactical. James is also witty and personable and made our tough projects enjoyable! I would welcome the opportunity to work with James again and sincerely recommend him for any business endeavor.
Jenny L
James has an aptitude for overseeing the entire life cycle of projects even before the project is in effect. He is very enthusiastic and professional when it comes to his work. He is known to exceed expectations and doesn't fail to meet deadlines. Whenever I had questions about projects he was working on, he was able to explain them thoroughly and made sure I understood them. Although we worked in different teams, whenever I saw him, he was juggling multiple demands, while maintaining an approachable and fun attitude. I highly recommend James for hire especially if you're looking for a multi-tasking, easygoing, professional with a strong sense of urgency, who genuinely cares for the company and people he works with.
Gerrie Bouchard, MBA, CRC
I had the pleasure of working with James while in the Northeastern University MBA program. What I found out quickly about him was that he is an innovative leader who is both extremely strategic and highly tactical. James is also witty and personable and made our tough projects enjoyable! I would welcome the opportunity to work with James again and sincerely recommend him for any business endeavor.
Jenny L
James has an aptitude for overseeing the entire life cycle of projects even before the project is in effect. He is very enthusiastic and professional when it comes to his work. He is known to exceed expectations and doesn't fail to meet deadlines. Whenever I had questions about projects he was working on, he was able to explain them thoroughly and made sure I understood them. Although we worked in different teams, whenever I saw him, he was juggling multiple demands, while maintaining an approachable and fun attitude. I highly recommend James for hire especially if you're looking for a multi-tasking, easygoing, professional with a strong sense of urgency, who genuinely cares for the company and people he works with.
Credentials
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Advanced Excel
University of California, Irvine Division of Continuing EducationFeb, 2020- Nov, 2024 -
Databases and ETL
University of California, Irvine Division of Continuing EducationFeb, 2020- Nov, 2024 -
Fundamental Statistics and Advanced Data Topics
University of California, Irvine Division of Continuing EducationFeb, 2020- Nov, 2024 -
Python Programming
University of California, Irvine Division of Continuing EducationFeb, 2020- Nov, 2024 -
Web Visualization
University of California, Irvine Division of Continuing EducationFeb, 2020- Nov, 2024
Experience
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Belkin
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Program Manager
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Sep 2019 - Present
Program Manager focused on mobile accessories. Program Manager focused on mobile accessories.
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Founder, Product Manager, Chief Executive
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Dec 2017 - Dec 2018
•Founded affordable luxury fashion accessories startup that provides busy, on the go professional women with stylish handbags with the versatility and function required to feel organized and confident throughout the day.•Raised over $450K for initial round of seed funding. •Managed the “design to manufacture” process from product conceptualization through final sample while shifting unexpected events into positive opportunities. •Researched commercially available materials and material substitutes to balance quality, aesthetics and manufacturing costs ultimately lowering product costs by 12.5% while improving quality and maintaining market fit.•Conducted usability reviews and quality testing during the prototype phase to identify, isolate and resolve issues as well as capitalize on product strengths through qualitative analysis via feedback and surveys. •Researched, selected and developed strong relationships with APAC sourcing partners to protect profit margins while securing confidence in service, execution, quality, flexibility and commitment.•Managed a team of 4 from concept to production. (Design, Social Media and Marketing, Finance, and Operations) •Led “story branding” efforts to create brand story, brand identity, brand values, and brand communications. Developed Brand and Product narratives through story. •Created and managed E-Commerce website including wireframe, digital multimedia visuals, and content. •Tracked social media advertising effectiveness with Google Analytics and Facebook Business for engagement and conversion.
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Speck Products
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United States
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Manufacturing
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1 - 100 Employee
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Lead Project Manager / Product Owner
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Aug 2012 - Dec 2017
Lead Project Manager/Product Owner, iPhone and Android •Owned and held approval power for major international flagship product launches responsible for over 70% of annual company revenue with each launch consisting of up to 100 SKUs with average demand forecasts of 3.2M and a maximum manufacturing period of 6 weeks.•Managed the product lifecycle by collecting feedback from sales and customer service, analyzing defects, returns and vendor code, conducting defect case analysis, and identifying modifications to process, design and manufacturing.•Led project initiation, scope and plan, budget, schedules, approvals, stakeholder alignment, risk management, and post-mortems with project budgets of up to $2.5M and stakeholders across operations, sales, design, marketing, manufacturing.•Spearheaded cross-functional process improvement and change management initiatives across product development, design and operation teams to identify issues and refine processes for supply chain, forecasting, manufacturing and quality issues.•Managed major partner 3rd party mobile phone accessory certification programs with Google, Samsung, and Motorola with strict confidentiality requirements and collaborated with the design teams to quickly resolve certification issues from earning a 100% launch certification rate and zero leak rate. Managed branding, logo, and copy guidelines. •Eliminated persistent manufacturing output and yield loss issues that caused late delivery to major retailers including Target, Best Buy, AT&T and Verizon for Apple phone accessories by conducting deep dive engineering analysis into press time, cycle time, yield loss and ramp time increasing peg count by an average of 2X.
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EFI
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United States
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Printing Services
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700 & Above Employee
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Partner Program Manager
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Mar 2008 - Jul 2012
• Contributed over $40 million in annual company revenue by consistently completing critical projects on schedule.• Provided project feasibility studies for all assigned projects to ensure expectations were within 95% of capabilities.• Delivered additional incremental revenue to the company by devising upgrade and product option and add-on solutions.• Maximized resource usage efficiently by collaborating with global teams, operating on a 24-hour development cycle with development teams located in California, India and Japan.• Managed product feature sets, processing internal and external feature requests, packaging, field support, and resolved government and safety compliance issues. Project lifecycles range from 3 weeks to 18 months.
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Senior Sustaining Quality Assurance Engineer
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Oct 2006 - Feb 2008
Provided product sustaining support to the customer facing technical support team. Managed the process that handled software defects from report to analysis to resolution or closure. Key responsibilities included reviewing defect reports for accuracy and completeness, assisted software engineering with defect analysis and performed alternative scenarios to isolate defect behavior, communicated response and resolution schedules to stakeholders and managed the sustaining process to ensure defects were closed within the service level agreement targets. Negotiated closure for isolated and low impact software defects. Released approved software patches to the technical support organization.
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EFI
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United States
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Printing Services
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700 & Above Employee
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Senior Sustaining Quality Assurance Engineer
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May 2000 - Apr 2004
• Managed customer escalations for software defects from sales and technical support channels through a triage process consistently meeting the service level agreement timelines within 95%.• Reduced engineering overhead by reviewing for proper defect reporting and eliminating delays time due to incomplete reports.• Improved future customer satisfaction and new product quality by collaborating with engineering teams to ensure that customer discovered issues were resolved for future products.
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Education
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2019 - 2020
University of California, Irvine Division of Continuing Education
Certificate, Data Analytics Boot Camp -
2013 - 2015
Northeastern University
Master of Business Administration (MBA), Marketing and International Management (Dual Specialization) -
2008 - 2011
Capella University
BS Business, Program Management -
1995 - 1997
Chabot College
Computer Science
Community
