Experience

Disco

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Aug 2023 - Present

• Customer Success Manager

  • Mar 2021 - Aug 2023

• GTM Operations Manager (Founding Team)

  • Aug 2020 - Jun 2022

  Disco's 1st GTM hire. I owned sales, onboarding, client success, CX, and product operations for 16+ months. Scaled roster from 0 to 600+ paying customers by: -- Managing sales (inbound + outbound), onboarding, and account management-- Spearheading product marketing initiatives to aid retention & expansion strategies-- Strategic GTM planning with cross-functional stakeholders for new products & initiatives -- Establishing "voice of the customer" feedback loops across the org to aggregate and present critical customer feedback for business & product innovation and improvements Show less



NYU Girls Roasting Tech Guys

• United States
• Entertainment Providers
• 1 - 100 Employee

• Accidental Co-Founder

  • Feb 2021 - Sep 2021

  Launched an interactive dating show on the audio app, Clubhouse. 30k+ unique listeners tuned in every Tues/Thurs. Signed with talent agency, WME, and launched merch with Fanjoy. I oversaw partnerships, production, & monetization - working with prominent brands such as Starface, Overheard NY/LA, Nate.app, Stone & Strand, and SPiN to execute show sponsorships, cross-promotional content strategy, and IRL events. Notable guests included DJs Diplo & 3LAU, founders Justin Khan (Twitch), Stewart Butterfield (Slack) & Jon Steinberg (Cheddar), actor BJ Novak, reality TV stars Tyler Cameron & Lea McSweeney, and many more. Our story has been featured in publications such as Business Insider (3 times!), The Washington Post, Vogue, ADWEEK, The Hustle, and The New York Times. Show less



Kindred

• United States
• E-Learning Providers
• 1 - 100 Employee

• Growth

  • Jan 2020 - Apr 2020

  - Sourced a list of over 500 qualified leads for "Hosted Meetings" program ($250,000 revenue potential) focused on startups and social impact organizations. - Assisted with email discovery, drafted email copy and cold calling scripts for direct outreach to qualified leads and existing customers Email Marketing: Wrote 15+ unique copies of email marketing material to be executed in Hubspot. Built out a cultural target calendar with corresponding pitch ideas and copy suggestions leading up to the inaugural event in September 2020 - Devised a categorized go-to fact sheet with relevant industry research & consumer insights for future marketing copywriting Show less



Hunt & Gather

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Marketing Communications Coordinator

  • Jun 2019 - Dec 2019

  ·Crafted 8 media pitches to promote Vita Coco products ·Created a competitive CSR report sent to clients for future PR initiatives ·Assisted experiential team in planning 3 events for The Wing, McKinsey, & Drunk Elephant – coordinated with venues to present to clients ·Identified market outlets and influencers for clients including Barry’s Bootcamp & Universal Standard ·Crafted 8 media pitches to promote Vita Coco products ·Created a competitive CSR report sent to clients for future PR initiatives ·Assisted experiential team in planning 3 events for The Wing, McKinsey, & Drunk Elephant – coordinated with venues to present to clients ·Identified market outlets and influencers for clients including Barry’s Bootcamp & Universal Standard



Troops (Acquired by Salesforce - July 2022)

• United States
• Software Development
• 1 - 100 Employee

• Growth Intern

  • Feb 2018 - Jun 2018

  Product Ops: informed product improvement projects by analyzing and escalating customer engagement data to the product team CX Ops: responsible for daily tasks that involved Salesforce and Troops customization Customer Success + Sales: created a product infographic to be used by both Slack and Troops for prospective clients Product Ops: informed product improvement projects by analyzing and escalating customer engagement data to the product team CX Ops: responsible for daily tasks that involved Salesforce and Troops customization Customer Success + Sales: created a product infographic to be used by both Slack and Troops for prospective clients



Upper Concept Store

• Paris Area, France

• Sales Associate & Marketing

  • May 2017 - Aug 2017

  Assisted francophone clients in the boutique and gallery. Helped plan and promote 3 events (secondhand sale, art exhibit closing party, and a masterclass with film director Olivier Megaton) Managed social media platforms, contacted potential business partners such as local designers, bloggers, magazines, and schools. Assisted francophone clients in the boutique and gallery. Helped plan and promote 3 events (secondhand sale, art exhibit closing party, and a masterclass with film director Olivier Megaton) Managed social media platforms, contacted potential business partners such as local designers, bloggers, magazines, and schools.



Massachusetts Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Research Intern

  • Jun 2015 - Aug 2015

  Assisted PHD students with their research projects by grading MRI scans, gathering and creating materials for youth listening tests, and coding experimental videos. Assisted PHD students with their research projects by grading MRI scans, gathering and creating materials for youth listening tests, and coding experimental videos.