Casino Manager

• Jan 2017 - Present

Maintain constant communication with management, staff, and vendors to ensure proper operations of the team; Develop, implement, and maintain quality assurance protocols; Grow the efficiency of existing processes and procedures to enhance and sustain the team’s internal capacity with the needs of our client remaining top-of-mind; Actively pursue strategic and operational objectives; Ensure operational activities remain on time and within a defined budget; Track staffing… Show more Maintain constant communication with management, staff, and vendors to ensure proper operations of the team; Develop, implement, and maintain quality assurance protocols; Grow the efficiency of existing processes and procedures to enhance and sustain the team’s internal capacity with the needs of our client remaining top-of-mind; Actively pursue strategic and operational objectives; Ensure operational activities remain on time and within a defined budget; Track staffing requirements, hiring new associates as needed and assisting in their training; Regularly report to leadership on areas to be improved, successes, and the overall state of the account and relationship with our client; Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service; Oversee materials and inventory management; Conduct budget reviews and report cost plans to upper management.

Bar Manager

• Jan 2017 - Present

Chief Marketing Officer

• Jan 2015 - Jan 2017

Ritzio International is a leading multinational gaming operator with over 200 gaming clubs across Europe. The company focuses on high quality retail chain operations with strong and consistent branding, customer service and internal controls. Its properties are primarily small and medium size gaming venues located in urban areas throughout the continent.

Marketing Project Manager

• Jan 2012 - Jan 2015

Ritzio International is a leading multinational gaming operator with over 200 gaming clubs across Europe. The company focuses on high quality retail chain operations with strong and consistent branding, customer service and internal controls. Its properties are primarily small and medium size gaming venues located in urban areas throughout the continent.

Bartender

• Apr 2006 - Jan 2012