Chirag Goyal
Founder and Managing Partner at Holiday Tribe- Claim this Profile
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Bio
Frazear James
I found he is to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Mr Chirag is a take-charge person who is able to present creative ideas and communicate the benefits. He has successfully developed several marketing plans for the company that have resulted in increased revenue. During his tenure, we saw an increase in profits. Though he was an asset to our marketing efforts, Mr Chirag was also extraordinarily helpful in other areas of the company. In addition to writing effective training modules for sales representatives, I highly recommend Mr Chirag for employment. he is a team player and would make a great asset to any organization. Sincerely, Frazear james
LinkedIn User
I am pleased to have worked with Chirag. I have known and worked with Chirag for two years and have always found him dependable, efficient, and unfailingly punctual. In fact, I have never worked with a person who gives as much attention to detail as he does.
Frazear James
I found he is to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Mr Chirag is a take-charge person who is able to present creative ideas and communicate the benefits. He has successfully developed several marketing plans for the company that have resulted in increased revenue. During his tenure, we saw an increase in profits. Though he was an asset to our marketing efforts, Mr Chirag was also extraordinarily helpful in other areas of the company. In addition to writing effective training modules for sales representatives, I highly recommend Mr Chirag for employment. he is a team player and would make a great asset to any organization. Sincerely, Frazear james
LinkedIn User
I am pleased to have worked with Chirag. I have known and worked with Chirag for two years and have always found him dependable, efficient, and unfailingly punctual. In fact, I have never worked with a person who gives as much attention to detail as he does.
Frazear James
I found he is to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Mr Chirag is a take-charge person who is able to present creative ideas and communicate the benefits. He has successfully developed several marketing plans for the company that have resulted in increased revenue. During his tenure, we saw an increase in profits. Though he was an asset to our marketing efforts, Mr Chirag was also extraordinarily helpful in other areas of the company. In addition to writing effective training modules for sales representatives, I highly recommend Mr Chirag for employment. he is a team player and would make a great asset to any organization. Sincerely, Frazear james
LinkedIn User
I am pleased to have worked with Chirag. I have known and worked with Chirag for two years and have always found him dependable, efficient, and unfailingly punctual. In fact, I have never worked with a person who gives as much attention to detail as he does.
Frazear James
I found he is to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Mr Chirag is a take-charge person who is able to present creative ideas and communicate the benefits. He has successfully developed several marketing plans for the company that have resulted in increased revenue. During his tenure, we saw an increase in profits. Though he was an asset to our marketing efforts, Mr Chirag was also extraordinarily helpful in other areas of the company. In addition to writing effective training modules for sales representatives, I highly recommend Mr Chirag for employment. he is a team player and would make a great asset to any organization. Sincerely, Frazear james
LinkedIn User
I am pleased to have worked with Chirag. I have known and worked with Chirag for two years and have always found him dependable, efficient, and unfailingly punctual. In fact, I have never worked with a person who gives as much attention to detail as he does.
Experience
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Holiday Tribe
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India
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Travel Arrangements
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1 - 100 Employee
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Founder and Managing Partner
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Jan 2023 - Present
Creating a customer success maniac leisure travel brand. Enabled by latest in technology and human interventions, we aspire to become the most loved travel brand in the country. Creating a customer success maniac leisure travel brand. Enabled by latest in technology and human interventions, we aspire to become the most loved travel brand in the country.
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Utazzo.com
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India
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Travel Arrangements
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1 - 100 Employee
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Head of Growth
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Oct 2021 - Dec 2022
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MakeMyTrip
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India
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Software Development
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700 & Above Employee
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Associate Director - Growth and Revenue (Holidays)
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Jul 2020 - Feb 2021
- Build long term and short term growth strategies for offline holiday business- Omni-channel expansion Pan India- Optimise online demand generation and fulfilment- Revenue Management - Business Analytics, Pricing Strategy and Revenue Forecasting- P&L Management
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Associate Director - Retail and Distribution
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Aug 2019 - Jul 2020
- Business head for retail stores Pan India- Profit and Loss ownership- Franchise and agent expansion across 100 + cities with more than 150 stores- Customer relationship management - Repeat and Referral- People Management
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Senior Manager Category Management
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Jun 2016 - Aug 2019
- Lead the ideation, technical development and launch of innovative features for products- Determine customer needs and desires by primary and secondary research- Competition mapping and assessment- Define product marketing communication with respect to target audience, USPs, content both digital and offline for product promotion and positioning- Define and analyze key product metric for measuring success and taking informed decisions- Assess product market data by customer and sales feedback along with data analytics- Product business plans and short term, long term roadmaps- Inventory Management- New Product Development, lead to business conversion, ROI on both investments and efforts- Product Pricing basis competition, Cost of sales, ancillary revenues, market research and inventory management- Cross functional project management i.e. engineers, sales, trainers and marketing- Recruitment, orientation and training of product management team- Profitability and P&L Management- NPS analysis basis feedback scores- Product Operations via process building and filling in gaps and sales to consumption of the product Show less
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Project Head - Holiday Ambassador
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Feb 2015 - May 2016
- Business concept and model creation- Recruitment and on boarding plan- Financial modeling - Cost benefit analysis and PnL- Operational process development
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Business Lead - Domestic Holidays
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Aug 2013 - Jan 2015
- Formulate Year plan - Sales promotions and activity plan- Maintaining high customer satisfaction index and NPS scores- Development of internal and external customers ( Employees and associates)- Deliver key business parameters - Sales, transactions, NPS and EBITDA
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Deputy Manager / Manager - Franchise Development
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Jan 2011 - Jul 2013
- Create Business model and yearly business plan - Develop SOPs, processes and policies to govern the business- Execute the yearly training programs, induction program for new franchisees for smooth on boarding- Organize franchisee meets and regular calls for inter departmental co ordination
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Yo!China - Moods Hospitality Private Limited
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Retail
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1 - 100 Employee
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Business Manager - NSO and Express Business
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Jan 2008 - Jan 2011
• Head the New Store opening team for restaurants Pan India • Assisted in Creation of the business model and yearly business plan for different formats • Assisted in the expansion of the restaurants Pan India • Develop SOPs, process and policies for new stores • Sales force recruitment and training • Creation of store launch plans and BTL Plans for the year • Business Analytics on sales, YOY growth and same stores sale growth • Mystery Audit programs • Head the New Store opening team for restaurants Pan India • Assisted in Creation of the business model and yearly business plan for different formats • Assisted in the expansion of the restaurants Pan India • Develop SOPs, process and policies for new stores • Sales force recruitment and training • Creation of store launch plans and BTL Plans for the year • Business Analytics on sales, YOY growth and same stores sale growth • Mystery Audit programs
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Education
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2003 - 2006
Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai
Bsc in Hospitality and Hotel Administration, Hotel Management -
2006 - 2008
INDUS BUSINESS ACADEMY - IBA, BANGALORE
Post Graduate Program in Management, Marketing/Marketing Management
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