Experience

Flippfly, LLC

• United States
• Computer Games
• 1 - 100 Employee

• Producer, LiveOps Coordinator

  • Oct 2022 - Present

  -Facilitating sprint meetings across all departments for a remote and geographically dispersed team of 10. -Identifying areas of opportunity for improvement through monitoring of key metrics and performing analysis on live games. Iterated over 13 separate user feedback sessions and compiled and created actionable steps from thousands of reports and forms. -Managing projects by prioritizing tasks and developing production plans with tools such as Jira, Linear, Notion, and Trello, and… Show more -Facilitating sprint meetings across all departments for a remote and geographically dispersed team of 10. -Identifying areas of opportunity for improvement through monitoring of key metrics and performing analysis on live games. Iterated over 13 separate user feedback sessions and compiled and created actionable steps from thousands of reports and forms. -Managing projects by prioritizing tasks and developing production plans with tools such as Jira, Linear, Notion, and Trello, and identifying and removing impediments. -Designing and implementing unique dialogue for multiple characters using XML files and importing work independently via SVN. -Increased monthly active users by over 70% through active community engagement and implementing regular update schedules. -Grew purchase revenue by over 100% through supporting additional ad network implementation and increasing game economy. Show less



Women in Games

• United Kingdom
• Computer Games
• 100 - 200 Employee

• Ambassador

  • Jul 2023 - Present

  Selected to serve as a community representative and an ambassador for inclusivity and diversity within the games industry. As part of my initiative with WiG, I delivered a presentation entitled, "Leading with Curiosity" for Maydm. This talk on Production was created specifically for girls and youth of color in grades 6 -12 to pursue careers in and change the face of the games industry!



Quad

• United States
• Advertising Services
• 700 & Above Employee

• IT Analyst

  • Apr 2022 - Mar 2023

  -Utilized PowerQuery and PivotTables to analyze campaign effectiveness and create reports to support data-driven decision-making. -Developed engaging and targeted training content, including videos and modules, using tools such as iSpring and Vyond to improve departmental performance. -Assisted with the evaluation, creation, and administration of IT security and compliance-related training to ensure compliance with relevant regulations and frameworks. -Collaborated cross-functionally… Show more -Utilized PowerQuery and PivotTables to analyze campaign effectiveness and create reports to support data-driven decision-making. -Developed engaging and targeted training content, including videos and modules, using tools such as iSpring and Vyond to improve departmental performance. -Assisted with the evaluation, creation, and administration of IT security and compliance-related training to ensure compliance with relevant regulations and frameworks. -Collaborated cross-functionally to document and establish new policies and procedures that streamlined operations and improved overall efficiency.

• IT Administrator

  • Apr 2021 - Apr 2022

  -Conducted client audits and responded to inquiries in a timely and efficient manner to maintain strong client relationships. -Reviewed and created IT security policies and procedures in accordance with industry best practices and adopted security control frameworks such as NIST. -Supported IT security and compliance initiatives across the organization by conducting research, designing solutions, and monitoring compliance to mitigate risks and maintain a secure environment.



HNI Risk Services

• United States
• Insurance
• 100 - 200 Employee

• Account Associate

  • Mar 2019 - Apr 2021

  -Managed day-to-day operations and client services for a portfolio of accounts, ensuring that all client needs were met and issues were resolved in a timely and efficient manner. -Initiated and led the renewal and new business process for current clients and prospects, collaborating with cross-functional teams to ensure successful execution and timely delivery of client proposals and contracts. -Coordinated the production and delivery of core client deliverables, including policy checking… Show more -Managed day-to-day operations and client services for a portfolio of accounts, ensuring that all client needs were met and issues were resolved in a timely and efficient manner. -Initiated and led the renewal and new business process for current clients and prospects, collaborating with cross-functional teams to ensure successful execution and timely delivery of client proposals and contracts. -Coordinated the production and delivery of core client deliverables, including policy checking and document preparation, to ensure that all project milestones were met and client expectations were exceeded.

• Support Specialist

  • Aug 2018 - Mar 2019

  -Supported service teams by providing administrative assistance, such as scheduling meetings, preparing reports, and maintaining project documentation. -Demonstrated exceptional customer service skills by efficiently handling processing and communication functions, and consistently exceeding client expectations.