Experience

PCS Revenue Control Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Manager & Solutions Specialist

  • 2007 - Present

  To drive client efficiency, I spearhead the development and execution of robust, custom solutions. I also manage seven simultaneous implementations of an only-of-its-kind special diets solution while leading a team to ensure fulfillment of client deliverables and resolve escalated issues. • Spurred $155K in sales and ~$400K in proposals in less than one year for special diets solution that programmatically analyzes menu and associated nutrition information, student allergy profiles, and other special dietary requirements to identify conflicts and provide automated communications to appropriate staff and parents. • Utilize technical acumen to analyze and automate clients’ existing manual processes, generating client efficiency and internal revenue by creating re-sellable solutions. • Facilitate continuous product improvement by partnering with development team to incorporate client feedback; gain executive management buy-in for feedback implementation. Show less

• Implementation Specialist

  • 2004 - 2007



Community Health Systems

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Accounts Specialist

  • 2003 - 2004

  In this role, I oversaw system conversions of newly-acquired hospitals to internal standardized patient management software. To support multiple facilities, I provided classroom training and one-on-one support, creating custom training material and associated knowledge reviews. • Utilized TELEform to build forms in scannable format, allowing for swifter data analysis. In this role, I oversaw system conversions of newly-acquired hospitals to internal standardized patient management software. To support multiple facilities, I provided classroom training and one-on-one support, creating custom training material and associated knowledge reviews. • Utilized TELEform to build forms in scannable format, allowing for swifter data analysis.



Good Shepherd Medical Center

• United States
• Government Administration
• 1 - 100 Employee

• Systems Administrator / Project Manager

  • 2001 - 2003

  I facilitated end-user efficiency by developing and deploying automated solutions based on product research and vendor demonstrations. I collaborated with hospital personnel to identify objectives and provided on-site and remote technical support to 100+ end-users.• Coordinated new software solution implementations and supported multiple software packages for departments such as accounting, patient accounting, and case management. • Built and implemented TELEform solution to track orthopedic patient recovery for Case Management team and to generate pre-populated patient registration documents. Show less

• Systems Analyst

  • 2000 - 2001