Experience

Glo

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Technical Engineer

  • May 2023 - Present



Betway Group

• Malta
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Service Desk Engineer

  • Nov 2021 - May 2023



Excelcare

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• IT Service Analyst

  • Mar 2019 - Jun 2021

  • Setup and maintenance of Meraki WiFi units across the estate• Setup and maintenance of network printers• Dealing with escalated tickets from 1st Line as well as projects• Managing firewall policies and web filter policies• Creation of automation scripts to speed up time consuming admin tasks

• 2nd Line Support

  • Mar 2018 - Mar 2019

  • Creation and management of user accounts in AD and licensing within Office 365• Setup and maintenance of network printers across the estate• Assisted with hardware refresh, upgrading computers from Windows 7 to 10• Using Powershell to create users, mailboxes and distribution groups for O365



St Christopher's

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• 1st Line Support

  • Nov 2015 - Mar 2018

  Was offered a full time placement after successful completion of IT apprenticeship.Further duties included:• Site visits to the home care site as well as to the charity shops, 17 locations across South London• Involvement of various projects including helpdesk ticket migration, video editing, filming events and office moves• Troubleshooting and resolving issues with DNS/DHCP and Firewall

• IT Apprentice

  • Nov 2014 - Nov 2015

  IT apprenticeship I took part in which involved a 1 year work placement along with coursework and regular test and exams.Duties mainly involved 1st Line support which included:• Creating new users in Active Directory and mailbox in Exchange• The initial point of contact for IT support via email and phones• Logging all IT queries and updating users where necessary• Diagnosing and resolving issues with: desktops, laptops, mobile (Android & iPhone), printers & photocopiers, and assisting with other ad-hoc technical issues users may have• Procurement of IT equipment Show less