Experience

T3 Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Telecom Billing Analyst & Provisioning Expert

  • Nov 2014 - Jan 2016

  Fort Myers, Florida Area My best accomplishments at T3 Communications was to go through the wholesale bills and compare them to the customer billing. In doing this detailed process, I was able to identify $236,000 worth of billing that they were being charged but no longer had the customer. I also identified $110,000 worth of collectible billing. Through Sherlock Holmes detective methods I was able to collect the contracts between their vendors and also their customers. I then created easy access to these contracts… Show more My best accomplishments at T3 Communications was to go through the wholesale bills and compare them to the customer billing. In doing this detailed process, I was able to identify $236,000 worth of billing that they were being charged but no longer had the customer. I also identified $110,000 worth of collectible billing. Through Sherlock Holmes detective methods I was able to collect the contracts between their vendors and also their customers. I then created easy access to these contracts on the shared drive. By working through these issues it enabled me to provide metrics and reporting on multiple products that they never had previously. I de-provisioned a WAN network that they had very few records on by working closely with Verizon. VoIP, Fiber, EVC's, DS1's and DS3's are some examples of order management I did for T3. Show less



TQC Communications

• Telecommunications
• 1 - 100 Employee

• Telecom Specialist

  • Oct 2008 - Nov 2014

  Naples, Florida Area Launching CLEC services for phone and internet entailed: 1. Reading CenturyLink's tariff's and developing pricing and training materials 2. Creating software to handle billing of all new services 3. Migrating billing to CDG (Communications Data Group) 4. Help desk for phone, internet and LD service. 5. Monthly billing-wholesale and retail CenturyLink had a problem with their billing software and I noticed they were double, triple and… Show more Launching CLEC services for phone and internet entailed: 1. Reading CenturyLink's tariff's and developing pricing and training materials 2. Creating software to handle billing of all new services 3. Migrating billing to CDG (Communications Data Group) 4. Help desk for phone, internet and LD service. 5. Monthly billing-wholesale and retail CenturyLink had a problem with their billing software and I noticed they were double, triple and quadruple charging TQC for services. I recovered over $250,000 in billing disputes. Show less



Pinnacle Payment Solutions

• Network Manager

  • Apr 2006 - Apr 2007

  Miami, FL



Florida Career College

• Higher Education
• 400 - 500 Employee

• Network Administrator Work Study

  • May 2005 - Apr 2006

  Hollywood, FL



SBCLD

• Network Service Manager

  • Apr 1999 - Aug 2003



Mid-Plains Telephone (now TDS Telecom)

• Integrated Business Representative

  • May 1990 - Dec 1998

  Madison, Wisconsin Area