Experience

WORKSPACE DEVELOPMENT LLC

• United States
• 1 - 100 Employee

• Project Coordinator

  • Oct 2014 - Present



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Logistics Coordinator

  • Jun 2010 - Jun 2014

  Bothell, WA • Accountable for all inventories on hand, maintaining a stocked & organized store room using Lean Six Sigma methodology. • Ensure that deadlines are met, eliminating any negative customer impact. • Contribute to the success of the team by providing clear and concise process documentation. • Respond to customer requests, issues, concerns & escalations in a timely manner. • Subject matter expert of asset tracking system known as Asset Manager. • Working knowledge of service… Show more • Accountable for all inventories on hand, maintaining a stocked & organized store room using Lean Six Sigma methodology. • Ensure that deadlines are met, eliminating any negative customer impact. • Contribute to the success of the team by providing clear and concise process documentation. • Respond to customer requests, issues, concerns & escalations in a timely manner. • Subject matter expert of asset tracking system known as Asset Manager. • Working knowledge of service ticketing system known as Service Manager. • Ability to identify obstacles early & focus on keeping productivity high provides for a seamless transition. • Voluntarily steps out of logistics role to manage small to large IT projects. Show less



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Coordinator

  • Sep 2009 - Feb 2010

  Bothell, WA • Responsible for receiving, organizing and shipping 1300 computers for equipment roll-out. • Provided technicians with their daily assignments in coordination with the project schedule. • Managed sensitive customer information following customer and HIPPA regulations. • Monitored status of tasks & reported progress to the Project Management team. • Provided thorough support and problem resolution for customers.



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Contractor

  • Sep 2003 - Dec 2008

  Washington • Assisted in the development & implementation of web-based property management & collaboration tool. • Reviewed files on multi-million dollar projects in preparation for data input. • Trained & supported customers on product and service features. • Communicated customer needs for new reports or modifications to existing reports to the developers. • Created & maintained User Guides, Quick Reference documents and training tools. • Analyzed the manual data input process & proposed… Show more • Assisted in the development & implementation of web-based property management & collaboration tool. • Reviewed files on multi-million dollar projects in preparation for data input. • Trained & supported customers on product and service features. • Communicated customer needs for new reports or modifications to existing reports to the developers. • Created & maintained User Guides, Quick Reference documents and training tools. • Analyzed the manual data input process & proposed a systematized input process. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Project Coordinator

  • Jan 2002 - Jan 2003

  Seattle, WA • Worked with customer in development, testing, implementation and product evaluation of a web-based property management program called Building|Center. • Monitored project work plans & impact list assignments ensuring deadlines were met. • Trained, led & supported pilot teams, test groups and 'Power Users' team. • Updated and managed project team's SharePoint site. • Created & maintained procedures, user guides, training material and communications.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Project Analyst

  • Jun 1993 - Nov 2001

  • Managed enterprise wide web-based projects for the company's Interactive Banking Division (IBD). • Trained & documented procedures, policies & product information. • Coordinated the transition of technical support from one vendor to another making it virtually transparent to customers. • Contributed to the successful migration of the local IBD support center to the National IBD support center. • Implemented an enterprise wide relationship based customer service program. •… Show more • Managed enterprise wide web-based projects for the company's Interactive Banking Division (IBD). • Trained & documented procedures, policies & product information. • Coordinated the transition of technical support from one vendor to another making it virtually transparent to customers. • Contributed to the successful migration of the local IBD support center to the National IBD support center. • Implemented an enterprise wide relationship based customer service program. • Started as the drive-up teller > moved to Kiosk Customer Service/Back-up Teller/Vault Teller/Merchant Teller/Sales > promoted to Lead Teller. Show less