Experience

Nephos Technologies

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Engineer

  • Jul 2022 - Present



Wavestore

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Support Engineer

  • Apr 2017 - Jul 2022



CACI Ltd

• United Kingdom
• Business Consulting and Services
• 700 & Above Employee

• Technical Consultant

  • Apr 2016 - Apr 2017

  ¬ 3rd line application and infrastructure support¬ Remote access to investigate and to resolve issues¬ Server & software configurations and implementations¬ Servers performance & usage monitoring ¬ Project management ¬ Network and hardware design¬ Disaster recovery & penetration testing with hosted solutions¬ Internal IT administrator, including office backup¬ End user & internal training

• Senior Customer Care Consultant

  • Apr 2012 - Apr 2016

  ¬ 1st & 2nd line application support¬ Customer consultant in various markets: Homecare (Mencap) | Inspection (CAA, Ofsted, CQC) | Construction (Vinci, BAM)¬ Ensuring calls are dealt with high standard according to SLA¬ Keeping a close dialogs with clients and current support calls¬ Application testing (software & mobile devices)¬ Monthly KPI report to management¬ Client facing and liaison¬ Time management & resource planning



Intersoft Systems & Programming Ltd

• Software Support Supervisor

  • Nov 2006 - Apr 2012

  ¬ Managing a team of 1st line software support ¬ Ensuring each call meets the SLA standard/deadline ¬ 1st/2nd line support for 46 live e-commas website servers ¬ Company's internal network administrator; looking after the AD, emails, servers/PCs/laptops, backup, AV and telephone system ¬ Maintain a good communication between clients and colleagues ¬ Performing regular meetings and system monitoring/checks to company's top 10 clients ¬ Providing out of/flexible hours support to a couple of clients, including overseas ¬ Built/configure/maintain web data servers and have full access to hosting facility server racks ¬ Sourcing hardware from 3rd party suppliers



The Works, Nightclub

• Bar Supervisor

  • Sep 2003 - May 2007

  I ran a small team of three or four members of staff every shift on the busiest bar in the club. Responsible for all stock, cash and staff issues and any customer complaints. Good communications between customers and staff were essential, as the working environment was often loud and dark. As a team leader, I delegated work to all staff and made sure all tasks are completed. I completed the Award of Merit and completed the Bronze and Silver Award within the company. Passed as a Front of House Door Supervisor which is SIA (Security Industry Authority) standard.



Sports Soccer Ltd

• Footwear Manager

  • Dec 2000 - Dec 2002

  Responsible for all stock. This included; ordering electrically, promoting, window displays, shop floor displays and stock take. I was one of the key holders to the company. Position of team leader running a small team of four or five staff, making sure standards is met. Often took the role as the General Manager in the absence of senior staff; maintaining the staffs' performance, cashing up all the tills, and solving customer complaints. Responsible for all stock. This included; ordering electrically, promoting, window displays, shop floor displays and stock take. I was one of the key holders to the company. Position of team leader running a small team of four or five staff, making sure standards is met. Often took the role as the General Manager in the absence of senior staff; maintaining the staffs' performance, cashing up all the tills, and solving customer complaints.



Unitek Holdings Ltd

• Assistant IT Manager

  • May 2002 - Jun 2002

  My role was an assistant working alongside the IT Manager. Tasks involved; maintaining the company's network system, checking and solving errors on the servers, backing up all their data on to tapes and DVDs, installing software on machines and provide technical support of the company's staff. Build several desktop systems for the company's client this involved; finding the correct components and matching the right types of processors, memories and motherboards for a system. Configuring the BIOS and installing various operating systems plus to ghost image all the machines. I was one of the team members for setting up their Linux server for the company's ftp services.