Alex Ihama
Executive Director at Canadian Congress on Inclusive Diversity & Workplace Equity- Claim this Profile
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English -
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French Elementary proficiency
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German Limited working proficiency
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Bio
Eugene Soo
I chanced upon Alex's work when we connected here on Linkedin. He is truly a man with great passion, professionalism, and astounding business insights. He has helped many individuals and companies grow and develop through his coaching and strategic planning. Definitely recommend!
Wendy Cukier
Alex is a trailblazer. Building on a successful corporate career he found his calling in empowering others. His powerful and practical change strategies and tools are in demand within private and public sector organizations wanting to move beyond intentions to actions. As executive director of the Canadian Congress on Inclusive Diversity and Workplace Equity, Alex has created a range of events with diverse speakers offering fresh perspectives on how to drive change in policies an practices. His events have attracted more than 2000 people with a remarkable 97% satisfaction rate. I feel fortunate to be included among his collaborators!
Alethia O'Hara-Stephenson CIP, MBA
I am honoured to write this recommendation for Alex Ihama, Executive Director of the Canadian Congress on Inclusive Diversity and Workplace Equity. Alex is a phenomenal leader with great foresight. I had the honour of participating in the inaugural event in January where he gathered industry experts and leaders to discuss this critical topic, share recommendations and next steps for the way forward. This event attracted business leaders, DEI experts and change makers from across the globe. I highly recommend Alex to any organization.
Eugene Soo
I chanced upon Alex's work when we connected here on Linkedin. He is truly a man with great passion, professionalism, and astounding business insights. He has helped many individuals and companies grow and develop through his coaching and strategic planning. Definitely recommend!
Wendy Cukier
Alex is a trailblazer. Building on a successful corporate career he found his calling in empowering others. His powerful and practical change strategies and tools are in demand within private and public sector organizations wanting to move beyond intentions to actions. As executive director of the Canadian Congress on Inclusive Diversity and Workplace Equity, Alex has created a range of events with diverse speakers offering fresh perspectives on how to drive change in policies an practices. His events have attracted more than 2000 people with a remarkable 97% satisfaction rate. I feel fortunate to be included among his collaborators!
Alethia O'Hara-Stephenson CIP, MBA
I am honoured to write this recommendation for Alex Ihama, Executive Director of the Canadian Congress on Inclusive Diversity and Workplace Equity. Alex is a phenomenal leader with great foresight. I had the honour of participating in the inaugural event in January where he gathered industry experts and leaders to discuss this critical topic, share recommendations and next steps for the way forward. This event attracted business leaders, DEI experts and change makers from across the globe. I highly recommend Alex to any organization.
Eugene Soo
I chanced upon Alex's work when we connected here on Linkedin. He is truly a man with great passion, professionalism, and astounding business insights. He has helped many individuals and companies grow and develop through his coaching and strategic planning. Definitely recommend!
Wendy Cukier
Alex is a trailblazer. Building on a successful corporate career he found his calling in empowering others. His powerful and practical change strategies and tools are in demand within private and public sector organizations wanting to move beyond intentions to actions. As executive director of the Canadian Congress on Inclusive Diversity and Workplace Equity, Alex has created a range of events with diverse speakers offering fresh perspectives on how to drive change in policies an practices. His events have attracted more than 2000 people with a remarkable 97% satisfaction rate. I feel fortunate to be included among his collaborators!
Alethia O'Hara-Stephenson CIP, MBA
I am honoured to write this recommendation for Alex Ihama, Executive Director of the Canadian Congress on Inclusive Diversity and Workplace Equity. Alex is a phenomenal leader with great foresight. I had the honour of participating in the inaugural event in January where he gathered industry experts and leaders to discuss this critical topic, share recommendations and next steps for the way forward. This event attracted business leaders, DEI experts and change makers from across the globe. I highly recommend Alex to any organization.
Eugene Soo
I chanced upon Alex's work when we connected here on Linkedin. He is truly a man with great passion, professionalism, and astounding business insights. He has helped many individuals and companies grow and develop through his coaching and strategic planning. Definitely recommend!
Wendy Cukier
Alex is a trailblazer. Building on a successful corporate career he found his calling in empowering others. His powerful and practical change strategies and tools are in demand within private and public sector organizations wanting to move beyond intentions to actions. As executive director of the Canadian Congress on Inclusive Diversity and Workplace Equity, Alex has created a range of events with diverse speakers offering fresh perspectives on how to drive change in policies an practices. His events have attracted more than 2000 people with a remarkable 97% satisfaction rate. I feel fortunate to be included among his collaborators!
Alethia O'Hara-Stephenson CIP, MBA
I am honoured to write this recommendation for Alex Ihama, Executive Director of the Canadian Congress on Inclusive Diversity and Workplace Equity. Alex is a phenomenal leader with great foresight. I had the honour of participating in the inaugural event in January where he gathered industry experts and leaders to discuss this critical topic, share recommendations and next steps for the way forward. This event attracted business leaders, DEI experts and change makers from across the globe. I highly recommend Alex to any organization.
Credentials
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Canadian Institute of Management (CIM)
Toronto, CanadaJul, 2003- Nov, 2024 -
International Coach Federation (ICF)
Canada and USA ChaptersJul, 2003- Nov, 2024 -
Canadian Association of Professional Speakers (CAPS)
Canadian Association of Professional Speakers (CAPS)Aug, 1998- Nov, 2024
Experience
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Canadian Congress on Inclusive Diversity & Workplace Equity
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Canada
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Business Skills Training
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1 - 100 Employee
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Executive Director
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Oct 2020 - Present
The Canadian Congress on Inclusive Diversity & Workplace Equity is a company of seasoned experts around the world in diversity, inclusion, and equity that offer a variety of strategic services which organizations, institutions and arms of the government require to foster innovation leadership, increase profitable growth, and build a cohesive and progressive corporate culture.I lead a team of professional staff, seasoned experts, passionate volunteers, strategic partners, and independent diversity consultants to facilitate strategic diversity programs while working with executives and HR managers to develop and implement a corporate strategy to end systemic racism in their organizations, institutions, and arms of the government.I offer strategic leadership support to seasoned in-house and independent in the development of corporate strategy, customizable training curriculum, diversity audits to establish Inclusive Diversity & Workplace Equity index and the strategic roadmaps to facilitate the transformation of the corporate culture.
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President/CEO
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Mar 2006 - Present
Alex Ihama is a certified speaking professional, management consultant, an executive coach and a bestselling author on personal proficiency, leadership development, strategic management, sales and marketing, and corporate culture. For over two decades, he has been instigating the transformation of people, organizations and even nations with his compelling life stories and thought-provoking experiences which he gained from critical roles in over a billion dollars’ worth of projects in three of Canada’s biggest banks. He is sought after globally because of his strong presence, the compelling depth of his messages, a contagious passion and his exceptional ability to electrify diverse audiences, whether small and large. In the words of the CEO of a major financial institution, "Alex walks and manages a fine line of being inspirational, provocative, humorous, passionate and purely entertaining. His experiences and wisdom are evident in his remarks. He compliments you and challenges you in the same sentence. He takes you on a journey of emotions which invokes laughter, deep thinking, reflection, and pride, and leaves you wanting more." To book him, visit www.alexihama.com or email alex@alexihama.com.Thank you for taking the time to browse my profile!! You may contact me for anything you think I can help with, especially to speak at your leadership conferences, sales conventions, board retreats, etc; facilitate training programs and workshops to enhance productivity, initiate transformation and build a more progressive corporate culture; offer management consulting services to align the direction of your organization with its vision; or perform coaching sessions to enable executives to achieve excellence and work and life balance.
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School of Greatness
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Canada
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Professional Training and Coaching
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1 - 100 Employee
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Professional Speaker
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Oct 1998 - Present
“Few speakers are imbued with an ability to discharge a seemingly weighty message with earnest, like Alex Ihama, while, at the same time, delivering levity and laughter with precision.”~ Marlon Reid, Vice President, Toronto Dominion Bank (TD)“I was struck by Alex's presence, enthusiasm and the electricity he brought to the room. He walks and manages a fine line of being inspirational, provocative, humorous, passionate and purely entertaining.”~ Mark Cummings, President/CEO, Scotia Life Insurance“Alex Ihama is a force that is engaging, passionate, spiritual and powerful. Once you are in his presence, you will be totally mesmerized by his zest for life.”~ President, Black Business & Professional Association (BBPA)“Alex Ihama is one of the most dynamic and engaging speakers in Canada today. His most powerful tool is the entertaining way he delivers his messages.”~ Dr. Anthony Sterling, Founder, Sterling Dental“No matter what the content, Alex's presentations are engaging, interactive and dynamic. People in the audience were interested in what he had to say, and that interest carried throughout the entire speaking engagement.”~ Richard Ramez, Senior Director, Canadian Imperial Bank of Commerce (CIBC)“Alex is an excellent communicator who speaks with passion and wisdom. His words as a coach are select and powerful, and he can take anyone willing to listen and act, from zero to hero.”~ Omey Samaroo, Senior Manager, Moneris Solutions“Alex is a talented and passionate enabler in helping people/groups ‘join the dots.’ He consistently demonstrates unmatched energy and commitment to goal achievement.”~ Mark Hart, Principal, NCompass Financial“Alex gives all that he has - he is full of life, bursts with enthusiasm, passionate and truly engaging. You cannot come into his presence without being touched, moved to action or change.”~ Jo-Ann Cardinal, Business Development Manager, National Bank of Canada (NBC)
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Canadian Congress on Inclusive Diversity & Workplace Equity
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Canada
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Business Skills Training
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1 - 100 Employee
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Executive Director
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Mar 2006 - Jul 2013
Oversees Global Operations, Research and Development, Media and Communications, and Sales and Marketing with regards to life and business strategies and human and organizational development. Expand and maintain relationships with a global network of partners, clients, institutions, businesses and non-profit organizations with regards to Life, Business and Executive Coaching Services.Coordinates the development and implementation of strategies on Personal Growth, Leadership Development, Business Management, Diversity Maximization, Talent Management, Corporate Responsibilities and Governmental Policies.
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CIBC
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Canada
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Banking
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700 & Above Employee
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Senior Manager, Global Operations and INTRIA
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Nov 2007 - Oct 2012
Provided strategic advice and executive coaching to senior management in support of risk mitigation, profitable growth, and customer service excellence, and partnered with them to develop and lead the execution of corporate strategies in support of business development, management, and intelligence.Led varieties of projects and programs to implement a multi-million dollars Global Operations Workbench and Business Intelligence software to enable the effective management of key risk and performance indicators through the development, enhancement, and management of automated reporting and dashboards. Led a team of Business and Analysts and Consultants to facilitate the implementation of multi-million dollar projects and programs within scope, time and budget, and in line with business and audit requirements, functional specifications, and contractual and regulatory obligations.Worked with functional units to implement and facilitate a thorough process of Monthly Operations’ Review (MOR) for core level management, which enabled executives to make well-informed decisions and accurate comparative analysis between management teams, processes, and centres.
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Senior Business Consultant, Global Operations
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Aug 2005 - Nov 2007
Pioneered a department for a team of business analysts and consultants to liaise between business and technology groups to develop, execute and manage a suite of Performance Measurement and MIS dashboards and productivity reports for senior management and executives to make well-informed business decisions. Worked with numerous internal and external stakeholders to engineer operational processes and procedures that increased productivity, gained efficiencies, mitigated risks and exposures, and enhanced customer service excellence, while also providing executives with prompt and consistent visibility to Key Performance Indicators (KPIs) and risk mitigation opportunities.Led a 2-year Retail Operations Transformation Program which cumulated a series of projects and initiatives that significantly reduced manual effort in the process of data gathering, mining and reporting, widened management’s accessibility to KPIs and KRIs across the organization, and travelled across the country to train managers and employees of processing centres.
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Moneris
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Canada
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Financial Services
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700 & Above Employee
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Manager, National Account Operations
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Jul 2003 - Aug 2005
Jun 2004 – Aug 2005: Manager, National Account Reporting & ControlLed the formation of Moneris Solutions’ department of National Account Reporting and Control in June 2004, which was responsible for improving services to multinational/multimillion dollar merchants through total quality management (TQM), internal controls, statistical reporting, management consulting and business analytics. Led a team of Quality Assurance Officers and Business Analysts to engineer processes and internal controls, and develop and manager prompt and accurate statistical reporting and business analytics for executive reporting and continuous improvement in operations. Provided internal and external clients with the guidance and direction required to resolve sales and service impediments, strengthen internal control techniques, and improve effectiveness and efficiency of departmental procedures and corporate policies.Jul 2003 – May 2004: Manager, National Account Support ServicesLed a team of National Account Officers to provide superior customer services, technical support and business intelligence to hundreds of business outlets owned by multimillion-dollar business corporations and departments within the federal, provincial and municipal governments. Services included the deployment and servicing of point-of-sale equipment, processing of millions of dollars’ worth of credit and debits transactions, thorough resolution of complex sales and service escalations and the preparation of monthly invoices worth millions of dollars.
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Senior Business Analyst, Operations Support Services
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Oct 2001 - Jul 2003
Pioneered the department of Business Statistics and Analysis, which was responsible for streamlining and automating a suite of analytical and performance reporting tools, and the development of integrated policies, processes, and procedures following the large-scale merger of Bank of Montreal MasterCard Merchant Contact Centre with Royal Bank Visa Merchant Contact Centre. Consulted with internal and external groups on process and systems optimization, liaised between business and technical communities to translate business requirements into technical specifications, and project-managed the planning, designing, coding, and implementation of effective business applications and data processing systems. Used quantitative and qualitative analysis to trend key sales and service performance indicators; forecasted short and long-term perspectives and benchmarked against industry trends and standards, and performed Activity Based Costing for high-level processes.
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BMO
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Canada
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Financial Services
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700 & Above Employee
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Supervisor, Merchant Contact Centre
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Oct 1998 - Oct 2001
Led a team of Customer Care Representatives and provided the training, coaching, mentoring, motivation and supervision required for them to meet or often exceeded Service Level Agreements (SLA), Telephone Service Factors (TSF) and Average Handle Time (AHT). Improved Call Centre processes, and analyzed statistical data of service calls regarding financial transactions and point of sale terminals to identify trends and opportunities for cost saving, cross-selling and business retention.Initiated and championed/project-managed the implementation of over 200 small and large scale continuous improvement processes and procedures within 3 years in Bank of Montreal MasterCard Contact Centre, and in backend support areas, with overall quantifiable annual gains of millions of dollars, in addition to remarkably improved customer service experience and employee satisfaction. Attained the Y2K Bank of Montreal Job Master Award in Customer Service Excellence, and received over 30 awards and recognitions for outstanding leadership, project management capabilities, continuous improvement philosophies, consistent internal and external collaboration, commitment towards quality customer services, and the development of other employees.
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Education
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Royal Roads University
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School of Greatness
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