Experience

SF-Marin Food Bank

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Director of Organizational Engagement

  • Apr 2022 - Present

  I am responsible for leading the coordination and support of cross-functional teams and initiatives across the organization, co-creating clear and inclusionary decision-making processes, ensuring effective engagement, organization-wide planning and decision making, and assisting the Executive Director with sustaining the organization’s strategic planning and initiatives. I lead and coordinate several areas of work that are critical to the development and implementation of the long-term and… Show more I am responsible for leading the coordination and support of cross-functional teams and initiatives across the organization, co-creating clear and inclusionary decision-making processes, ensuring effective engagement, organization-wide planning and decision making, and assisting the Executive Director with sustaining the organization’s strategic planning and initiatives. I lead and coordinate several areas of work that are critical to the development and implementation of the long-term and short-term strategic direction and goals of the organization. Show less I am responsible for leading the coordination and support of cross-functional teams and initiatives across the organization, co-creating clear and inclusionary decision-making processes, ensuring effective engagement, organization-wide planning and decision making, and assisting the Executive Director with sustaining the organization’s strategic planning and initiatives. I lead and coordinate several areas of work that are critical to the development and implementation of the long-term and… Show more I am responsible for leading the coordination and support of cross-functional teams and initiatives across the organization, co-creating clear and inclusionary decision-making processes, ensuring effective engagement, organization-wide planning and decision making, and assisting the Executive Director with sustaining the organization’s strategic planning and initiatives. I lead and coordinate several areas of work that are critical to the development and implementation of the long-term and short-term strategic direction and goals of the organization. Show less



YWCA Golden Gate Silicon Valley

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chief Program Officer, Expanding Opportunity

  • May 2020 - Apr 2022

  I led strategy and growth for Economic Opportunity Programs and provided the YWCA’s local leadership in Marin County, from strategic planning to funder cultivation to external presence to programmatic impact. ► Exceeded budget goals by 20% over successive years by successfully securing philanthropic, program specific, and general operating support, including securing the program pillar’s first ever government 4-year contract. ► Staffed the Board’s CEO Search Task Force over a year-long… Show more I led strategy and growth for Economic Opportunity Programs and provided the YWCA’s local leadership in Marin County, from strategic planning to funder cultivation to external presence to programmatic impact. ► Exceeded budget goals by 20% over successive years by successfully securing philanthropic, program specific, and general operating support, including securing the program pillar’s first ever government 4-year contract. ► Staffed the Board’s CEO Search Task Force over a year-long search, results in the development of a clear charter that gave Board and executive staff ongoing clarity on roles, priorities and decision-making throughout the search process; project-managed complex task force planning, scheduling and decision-making with consistent effectiveness that ensured the project met 100% of deliverables on time through ► Led a cross-functional strategy and planning process across 3 programs to set the vision, tactics, and budget for an expansion and integration of multiple services from unconnected geographies and program areas in order to realize the potential of increased mission impact through the merger of two YWCAs in 2020. Show less I led strategy and growth for Economic Opportunity Programs and provided the YWCA’s local leadership in Marin County, from strategic planning to funder cultivation to external presence to programmatic impact. ► Exceeded budget goals by 20% over successive years by successfully securing philanthropic, program specific, and general operating support, including securing the program pillar’s first ever government 4-year contract. ► Staffed the Board’s CEO Search Task Force over a year-long… Show more I led strategy and growth for Economic Opportunity Programs and provided the YWCA’s local leadership in Marin County, from strategic planning to funder cultivation to external presence to programmatic impact. ► Exceeded budget goals by 20% over successive years by successfully securing philanthropic, program specific, and general operating support, including securing the program pillar’s first ever government 4-year contract. ► Staffed the Board’s CEO Search Task Force over a year-long search, results in the development of a clear charter that gave Board and executive staff ongoing clarity on roles, priorities and decision-making throughout the search process; project-managed complex task force planning, scheduling and decision-making with consistent effectiveness that ensured the project met 100% of deliverables on time through ► Led a cross-functional strategy and planning process across 3 programs to set the vision, tactics, and budget for an expansion and integration of multiple services from unconnected geographies and program areas in order to realize the potential of increased mission impact through the merger of two YWCAs in 2020. Show less



YWCA San Francisco + Marin

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Chief Program Officer

  • Jan 2019 - Apr 2020

  During this transition period for this YWCA, I provided key organizational leadership, change management, and project management through the finalization of merger negotiations and implementation of merger processes with a sister YWCA, while continuing to lead the effective delivery of the YWCA’s employment programs. ► Led Board presentations on negotiations and potential terms, created strategy overviews of anticipated increased mission impact post-merger, and created and co-implemented the… Show more During this transition period for this YWCA, I provided key organizational leadership, change management, and project management through the finalization of merger negotiations and implementation of merger processes with a sister YWCA, while continuing to lead the effective delivery of the YWCA’s employment programs. ► Led Board presentations on negotiations and potential terms, created strategy overviews of anticipated increased mission impact post-merger, and created and co-implemented the agency-wide change management plan. ► Led the rebranding of our YWCA with its new post-merger name, including securing strategic buy-in from the Board and Staff for the change ahead, driving all aspects of project management necessary to implement the name change in all legal and marketing areas, and co-creating all communications for internal and external audiences about both the name itself and the rationale behind its selection.

• Chief Operating Officer

  • Jan 2017 - Jan 2019

  Responsible for leading and managing the comprehensive array of the YWCA's services & programs. Provides strategic direction and day-to-day management of all direct services for clients and all public policy and advocacy initiatives, as well as led the YWCA functions of marketing, facilities and strategic planning. Served as a Deputy for the Executive Director, including fulfilling an Interim ED role during the Executive Director's short-term sabbatical. ► Successfully expanded workforce… Show more Responsible for leading and managing the comprehensive array of the YWCA's services & programs. Provides strategic direction and day-to-day management of all direct services for clients and all public policy and advocacy initiatives, as well as led the YWCA functions of marketing, facilities and strategic planning. Served as a Deputy for the Executive Director, including fulfilling an Interim ED role during the Executive Director's short-term sabbatical. ► Successfully expanded workforce program to YWCA Metropolitan Chicago, including securing resources for expansion. ► Increased Advocacy program participation to 750 new members, expanded Twitter reach to 25,000+, and acquired substantial contributions to our five active coalitions within a year-span by launching a new advocacy program, building board support, hiring a staff organizer, activating a client base including partner clients, setting a clear legislative agenda, and launching social media campaigns.

• Director of Programs

  • Sep 2013 - Dec 2016

  Responsible for the launch, growth and optimization of 'best-in-class' performance of the FiftyPlus Employment Program, which enables economically vulnerable older women to achieve economic security through employment and building high-quality hiring partnership with local employers. ► Doubled job placements at an average wage of $24/hour and reduced program expenses by retooling workforce program to focus on living wage jobs.



Women's Initiative for Self Employment

• Chief of Staff

  • Jun 2012 - Sep 2013

  As Chief of Staff, I supported the CEO and Board of Directors in strategy development, operations, the management of organizational priorities and the board, and the creation of CEO communications. I was both a though partner and an implementer in governance, planning board & committee meetings for maximum effectiveness in driving strategy and cascading decision-making. ► Reduced Board meeting prep time by 50%+ for the CEO and Directors, and condensed nominations cycle by 65% while… Show more As Chief of Staff, I supported the CEO and Board of Directors in strategy development, operations, the management of organizational priorities and the board, and the creation of CEO communications. I was both a though partner and an implementer in governance, planning board & committee meetings for maximum effectiveness in driving strategy and cascading decision-making. ► Reduced Board meeting prep time by 50%+ for the CEO and Directors, and condensed nominations cycle by 65% while improving quality by upgrading Board systems including revising bylaws to best-in-class governance. ► Instrumental in ensuring the smooth transition of CEOs, as well as the restructuring of the organization from a regional model to a national urban hub model. ► Ensured the organization’s strategic plan was on target to meet goals by producing the CEO's dashboard and regular presentations to Directors; refined process to make meaning of the data presented in a concise, executive-level style that facilitated improved strategic dialogue.

• Executive Projects Manager

  • Oct 2011 - Jun 2012

  As Executive Projects Manager, I led end-to-end management of key just-in-time and strategic initiatives of the leadership team to increase the success of executive projects. I supported the CEO in the regular preparation and facilitation of staff meetings, leadership team meetings, and board meetings; I created systems for meeting production and management that saved the CEO time in implementing these regularly scheduled leadership responsibilities. ► Streamlined 60+ major decision rights… Show more As Executive Projects Manager, I led end-to-end management of key just-in-time and strategic initiatives of the leadership team to increase the success of executive projects. I supported the CEO in the regular preparation and facilitation of staff meetings, leadership team meetings, and board meetings; I created systems for meeting production and management that saved the CEO time in implementing these regularly scheduled leadership responsibilities. ► Streamlined 60+ major decision rights across 45 staff and established transparency in authorities and accountabilities by developing an agency decision grid for a matrixed organizational structure. ► Planned and executed an all-boards two-day retreat, bringing together over 60 board members from 7 different regions to collaborate on strategic issues, learn new skills and be inspired by the impact of the mission. Received rave reviews from attendees, including an overwhelming response indicating this retreat was "100 times better than all past retreats."



NYC Department of Small Business Services

• Executive Director, Program Management

  • Jul 2010 - May 2011

  Within my scope of leadership, I oversaw the effective provision of the agency’s set of direct business services, which helped approximately 12,000 entrepreneurs and small businesses start, operate and expand each year in New York City. I managed a team of 21 staff and provided leadership to 46 grantee and contractor staff totaling $6M+ in awards. ► Streamlined service delivery process, resulting in a 250% increase in loans awarded, 150%+ increase in hires achieved, 50%+ increase in… Show more Within my scope of leadership, I oversaw the effective provision of the agency’s set of direct business services, which helped approximately 12,000 entrepreneurs and small businesses start, operate and expand each year in New York City. I managed a team of 21 staff and provided leadership to 46 grantee and contractor staff totaling $6M+ in awards. ► Streamlined service delivery process, resulting in a 250% increase in loans awarded, 150%+ increase in hires achieved, 50%+ increase in licenses resolved and 35%+ improvement in customer satisfaction. ► Generated an average of $2K in cost-savings per client referral by developing and managing pro-bono partnerships with over 20 law firms to meet client demand for legal consulting. ► Received the Business Development Division Award of Distinction for embodying the agency’s driving principle that “real impact is our purpose” ► Promoted from Senior Account Manager, Business Solutions Hiring (2006 – 2007) to Director, Business Solutions Program Management (2007-2008) to Director, NYC Business Solutions Centers and Business Education (2008-2010) to Executive Director, NYC Business Solutions (2010 – 2011).

• Director, NYC Business Solutions Centers and Business Education

  • Aug 2008 - Jul 2010

  • Designed, developed and continuously improved both service delivery models and performance dashboards for each business unit. • Ensured compliance with policies and requirements from multiple funders with varying budgets and outcome reporting needs, including specifically WIA, CDBG and corporate foundation funding.

• Director, Business Solutions Program Management

  • Jul 2007 - Jul 2008

  - Redesigned NYC Business Solutions Center strategy and operations by repositioning performance management, contract evaluation, and systems design to focus on achieving key outcomes and improving customer service. - Launched and designed bi-monthly staff conference calls to share best practices and promote programmatic improvements. - Defined and implemented a revised intake process that yielded a 200% reduction in processing times and improved service delivery for customers.

• Senior Account Manager, Business Solutions Hiring

  • Aug 2006 - Jul 2007

  • Managed a portfolio of customized recruitment initiatives by coordinating citywide hiring teams, resulting in a quarterly average of 800 hires achieved. Provided value-added human resources consulting to businesses by becoming an industry expert in healthcare and manufacturing through labor market research and retention evaluations.

• Intern, Business Solutions Hiring

  • Feb 2006 - Aug 2006

  - Participated in the development and launch of new programming that improved performance recruitment objectives through citywide coordination. - Created policies and metrics for cross-center coordination of hiring accounts to ensure optimal fulfillment levels by contractors. - Created training manuals for program launch and led subsequent technical assistance and change management classes for 50+ vendor staff.



The Trickle Up Program

• Intern

  • Sep 2005 - Jan 2006

  - Partnered with over 70 microenterprise agencies in 15 states to identify potential entrepreneurs in low-income communities, evaluate business plans, and make granting decisions for startup funds. - Provided consultations and advice to entrepreneurs on business plans and financial statements in order to facilitate microenterprise startup growth. - Composed press and publication material regarding Trickle Up’s U.S. service areas and select entrepreneurs in order to increase… Show more - Partnered with over 70 microenterprise agencies in 15 states to identify potential entrepreneurs in low-income communities, evaluate business plans, and make granting decisions for startup funds. - Provided consultations and advice to entrepreneurs on business plans and financial statements in order to facilitate microenterprise startup growth. - Composed press and publication material regarding Trickle Up’s U.S. service areas and select entrepreneurs in order to increase awareness of services amongst both potential customers as well as potential funders. Show less - Partnered with over 70 microenterprise agencies in 15 states to identify potential entrepreneurs in low-income communities, evaluate business plans, and make granting decisions for startup funds. - Provided consultations and advice to entrepreneurs on business plans and financial statements in order to facilitate microenterprise startup growth. - Composed press and publication material regarding Trickle Up’s U.S. service areas and select entrepreneurs in order to increase… Show more - Partnered with over 70 microenterprise agencies in 15 states to identify potential entrepreneurs in low-income communities, evaluate business plans, and make granting decisions for startup funds. - Provided consultations and advice to entrepreneurs on business plans and financial statements in order to facilitate microenterprise startup growth. - Composed press and publication material regarding Trickle Up’s U.S. service areas and select entrepreneurs in order to increase awareness of services amongst both potential customers as well as potential funders. Show less