Experience

Stride Learning Solutions

• United States
• E-Learning Providers
• 1 - 100 Employee

• Senior Manager, Client Success

  • Aug 2014 - Present

  • On-board and manage designated strategic customers across product lines to ensure a smooth program implementation and successful program• Drive growth by introducing customer specific products and solutions based on needs and industry trends• Coordinate resources to ensure customer experiences seamless service delivery from operations, curriculum, training, instruction, marketing, enrollment, and support • Prepare and conduct technical/product presentations and demonstrations across a vast array of systems and software for a wide range of audiences• Foster strong working relationships with key customer stakeholders, soliciting regular feedback and responding proactively to concerns• Provide a cohesive team environment both internally and externally to ensure client satisfaction, retention, and growth• Ability to motivate and communicate with internal teams to ensure deadlines are met and client’s needs escalated• Serve as a liaison and project manager between all departments, disciplines and clients• Manage multiple projects in a fast paced environment Show less

• Manager, Client Services

  • Mar 2012 - Aug 2014

  • Provided all day to day support and customer related needs• Monitored client contracts to ensure compliance with terms and billing• Accountable for growth and retention targets in addition to ensuring customer satisfaction and product utilization• Monitored program outcomes providing consultative recommendations with internal and external team members as appropriate• Provided initial and ongoing training in-person and virtually across all product lines throughout the lifecycle of the program. Show less



Calvert Education

• United States
• E-Learning Providers
• 1 - 100 Employee

• Program Manager

  • Dec 2005 - Mar 2012

  • Created and executed program plans and revise as appropriate to meet changing needs and requirements of International and Domestic clients • Implemented, managed and supported programs for more than 100 virtual charter, public, private, parochial, and international schools • Identified and paired resources needed to meet client needs • Effectively directed and monitored program standards and integrity of client implementation • Designed, authored and produced company processes and implementation guide for use by International and Domestic clients • Minimized company expenses and risks on projects • Analyzed program profitability, revenue, margins and utility • Key sales contact for company distribution channels • Assisted with tracking and qualifying leads; facilitate seamless transition to account management • Communicated client feedback and market research to influence product development • Served as a liaison and project manager between all departments, disciplines and clients • Planned and conducted virtual and in-person program training to existing clients and potential customers Show less



Huntington Learning Center

• United States
• Education Administration Programs
• 1 - 100 Employee

• Center Director

  • Feb 2003 - Dec 2005

  • Responsible for all day-to-day management and goals for the center • Developed, led and managed approximately 20 full and part-time employees • Oversaw development and financial health of center • Created and implemented motivational plans to help employees reach individual goals • Promoted and marketed services through school and business contacts, • Delivered and tracked supplemental services to students, teachers and parents • Planned and taught curriculum in the areas of reading, math, writing and study skills • Developed and managed instructional plans and protocol consistent with individual learning needs and student behaviors • Cultivated and maintained working relationships with community and school leaders to promote Huntington’s message and build support activities and programs • Motivated staff by creating strategies and incentives to recognize achievement and promote innovation Show less