Experience

Lamucca Company

• Spain
• Restaurants
• 1 - 100 Employee

• Director of Operations

  • Aug 2023 - Present



Honest Greens

• Spain
• Restaurants
• 100 - 200 Employee

• Head of Honest Beans

  • Jan 2022 - Jul 2023

  Head of operations of Honest Beans, Specialty coffee, breakfasts and desserts department of Honest Greens. Responsible for the creation, launch and analysis of all operational areas of the department. Lead in the creation and development of roles, people and teams to ensure maximum growth on both individual and global levels. Head of operations of Honest Beans, Specialty coffee, breakfasts and desserts department of Honest Greens. Responsible for the creation, launch and analysis of all operational areas of the department. Lead in the creation and development of roles, people and teams to ensure maximum growth on both individual and global levels.



Mas Playas- Playa Cabana

• Toronto, Ontario, Canada

• Director of Operations

  • Nov 2012 - Dec 2021

  Promoted from general manager to Director of Operations within three months of employment and successfully grew the team from 30 to over 250 employees and 22 managers as direct reports. Offered guidance and mentorship to teams to ensure seamless operations as well as created and managed all operational systems related to cash handling, labour budgeting and calculation, budgeting and ordering, human resources, hiring and training, and security. Tactfully controlled costs and appropriately allocated funds. Additionally, interfaced with federal government agencies to ensure regulatory compliance and resolve issues. Some of my key contributions are as follows: - Launched five additional locations within five years, tactfully motivating teams, managing resources, monitoring progress, and ensuring timely and top-quality results. - Drove successful turnaround of an underperforming location consistently losing profit of up to $10K to an increase of $15K in profits within two months of implementing operational improvements. - Triggered 70% savings on administrative costs by creating new procedures and systems; drove continuous improvements to systems over five years yielding thousands of dollars in labour and supply cost savings. - Boosted team performance by hiring talented professionals based on knowledge of organisational needs and training staff on standards and operations. - Generated a customer-centric culture dedicated to customer satisfaction and retention. Show less



Milagro Restaurant and Cantina Inc.

• Restaurants
• 1 - 100 Employee

• General Manager

  • Mar 2011 - Oct 2012

  Steered successful operations by managing 50 employees, labour costs, customer and guest service, procurement, inventory, and front and back office activities. Reported all result control, accounting, and payroll activities to leadership team. Selected Contributions: - Grew overall revenue by 20% within six months by implementing new processes. - Increased customer and guest retention by 22% through creation of new guest follow up system. - Minimised loss due to theft, breakage, and waste by 4.5% through creation and implementation of effective cost-of- good procedures. Show less



Cosmopolitan Hotel Toronto

• Hospitality
• 1 - 100 Employee

• Front Desk Manager

  • May 2007 - Jan 2011

  Started out as a front desk associate and promoted to supervisor after four months, followed by front desk manager after one year of service. - Managed a team of 25 front desk and hotel associates – coordinating different departments within the hotel - Took and handled complaints and suggestions from guests to ensure a wonderful stay at the hotel - Ran incentive programs for associates to ensure that they remained motivated to provide the best experience possible to our guests. Started out as a front desk associate and promoted to supervisor after four months, followed by front desk manager after one year of service. - Managed a team of 25 front desk and hotel associates – coordinating different departments within the hotel - Took and handled complaints and suggestions from guests to ensure a wonderful stay at the hotel - Ran incentive programs for associates to ensure that they remained motivated to provide the best experience possible to our guests.



Eight Wine Bar - Cosmopolitan Hotel

• Toronto, Ontario, Canada

• Shift Manager

  • Mar 2007 - Jan 2011

  Moved up from server to Manager, leading a team of 22 individuals to deliver unwavering and memorable customer service. Created an exceptional customer experience, ensuring all customer requests were handled with great attention to detail. Maintained a guest database and followed up with customers. Moved up from server to Manager, leading a team of 22 individuals to deliver unwavering and memorable customer service. Created an exceptional customer experience, ensuring all customer requests were handled with great attention to detail. Maintained a guest database and followed up with customers.



Cash Money Cheque Cashing

• Canada
• Financial Services
• 1 - 100 Employee

• Manager - Fraud investigator and recourse tracer

  • Oct 2005 - Sep 2010

  Initially contracted as a CSR, however after three months of intensive specialized training, moved into the role of fraud investigation and tracing of recourse, as well as monitor of government compliance with PIPEDA • Lead fraud investigator to asses short-term loan eligibility and viability of ROI through proper recourse • Specialist in government compliance including monitoring of medium to large sum transfers domestically and internationally, PIPEDA and the management and storage of client data, Policies and Procedures specialist – extensively trained on internal financial practices and company controls through policies • Personally accountable for large sums of physical cash held in the safe of each location • Managed and supervised two branches of staff – making of staffing schedules, overseeing hiring and training of systems, and compliance Show less



Holt Renfrew

• Canada
• Retail
• 700 & Above Employee

• Sales Supervisor

  • Apr 2005 - Nov 2009



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Swing Manager

  • Apr 1998 - Apr 2005