Riley Bartram

Implementation Specialist at ClubReady, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Missouri, United States, US

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Bio

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Credentials

  • HDI Customer Service Representative (CSR)
    HDI/ICMI
    Aug, 2021
    - Nov, 2024

Experience

  • ClubReady, LLC
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Implementation Specialist
      • Mar 2021 - Present

      • Configure client system software solutions to accommodate specific client needs.• Improved current onboarding processes by introducing new innovative ideas.• Consult clients on industry best practices for obtaining new leads and retaining current members.• Trained and mentored 10+ new and existing account managers and support agents on advanced product knowledge, internal processes, and customer relationship management.

    • Tier II Support Specialist
      • Apr 2019 - Mar 2021

      • Simultaneously manage support tickets, chats, and incoming hardware orders• Remote sessions to install/troubleshoot hardware.• Integral part of the success rate of support and hardware team

Education

  • Ranken Technical College
    Associate of Technology, Network Systems Management
    2018 - 2020

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