Experience

Thinkproject

• Germany
• Software Development
• 200 - 300 Employee

• Head of Office IT, Corporate IT & Digital Transformations

  • Oct 2023 - Present

  Europe-based Thinkproject is a leading construction and engineering SaaS provider. Turning intelligence from data and industry experts into an advantage for customers, it is at the forefront of the digitalisation and transformation of the AECO industry. Europe-based Thinkproject is a leading construction and engineering SaaS provider. Turning intelligence from data and industry experts into an advantage for customers, it is at the forefront of the digitalisation and transformation of the AECO industry.



Sirius Facilities GmbH

• Germany
• Real Estate
• 100 - 200 Employee

• Director of IT

  • Jul 2019 - Mar 2023

  FTSE 250 Leading owner and operator of business parks, offices and mixed-use workspaces in Germany and UK Key Responsibilities: • Overseeing all IT operations infrastructure, developing, implementing, and evaluating IT projects inline with organisational objectives, liaising with other departments to determine and address their IT needs and requirements. • Managing and supervising employees within the IT department, ensuring the maintenance of current projects and technology… Show more FTSE 250 Leading owner and operator of business parks, offices and mixed-use workspaces in Germany and UK Key Responsibilities: • Overseeing all IT operations infrastructure, developing, implementing, and evaluating IT projects inline with organisational objectives, liaising with other departments to determine and address their IT needs and requirements. • Managing and supervising employees within the IT department, ensuring the maintenance of current projects and technology systems, identifying vulnerabilities, the need for upgrades, and opportunities for improvement. • Proposing strategic solutions and recommending new systems and software, preparing financial budgets and performance reports, building and maintaining relationships with external advisors and vendors. Key Achievements: • Steered negotiations with vendors on high-cost internet lines, by acquiring the best deal for the organisation, whilst leveraging terms and conditions to reach profitable agreements, which resulted in 1 million Euros savings a year. • Migrated 300 people, to Office 365 within 3 months. • Devised disaster recovery and business continuity solutions within 6 months. • Formulated the Sirius ‘Cyber Security’ and ‘Enterprise System’ strategies. • Completely replaced WAN/LAN infrastructure across 70 Germany sites, in 18 months. • Implemented a service desk, which has a 94% employee approval rating of ‘Good’ or ‘Great’. • Mitigated the effects of COVID-19 on the organisation, by introducing initiatives, which enabled 200 staff to work remotely, through the usage of Azure and Windows Virtual Desktop; all users had access to all enterprise apps, and all users were trained and rolled out within 2 weeks. • Developed the Sirius internet & telephony business, which generated 1 million Euros in revenue, from 500k revenue in 2 years. • Up-skilled entire IT team in cloud solutions and customer service. • Merged UK and Germany systems. • Directed the IT elements of 2 new HQs in London and Germany Show less FTSE 250 Leading owner and operator of business parks, offices and mixed-use workspaces in Germany and UK Key Responsibilities: • Overseeing all IT operations infrastructure, developing, implementing, and evaluating IT projects inline with organisational objectives, liaising with other departments to determine and address their IT needs and requirements. • Managing and supervising employees within the IT department, ensuring the maintenance of current projects and technology… Show more FTSE 250 Leading owner and operator of business parks, offices and mixed-use workspaces in Germany and UK Key Responsibilities: • Overseeing all IT operations infrastructure, developing, implementing, and evaluating IT projects inline with organisational objectives, liaising with other departments to determine and address their IT needs and requirements. • Managing and supervising employees within the IT department, ensuring the maintenance of current projects and technology systems, identifying vulnerabilities, the need for upgrades, and opportunities for improvement. • Proposing strategic solutions and recommending new systems and software, preparing financial budgets and performance reports, building and maintaining relationships with external advisors and vendors. Key Achievements: • Steered negotiations with vendors on high-cost internet lines, by acquiring the best deal for the organisation, whilst leveraging terms and conditions to reach profitable agreements, which resulted in 1 million Euros savings a year. • Migrated 300 people, to Office 365 within 3 months. • Devised disaster recovery and business continuity solutions within 6 months. • Formulated the Sirius ‘Cyber Security’ and ‘Enterprise System’ strategies. • Completely replaced WAN/LAN infrastructure across 70 Germany sites, in 18 months. • Implemented a service desk, which has a 94% employee approval rating of ‘Good’ or ‘Great’. • Mitigated the effects of COVID-19 on the organisation, by introducing initiatives, which enabled 200 staff to work remotely, through the usage of Azure and Windows Virtual Desktop; all users had access to all enterprise apps, and all users were trained and rolled out within 2 weeks. • Developed the Sirius internet & telephony business, which generated 1 million Euros in revenue, from 500k revenue in 2 years. • Up-skilled entire IT team in cloud solutions and customer service. • Merged UK and Germany systems. • Directed the IT elements of 2 new HQs in London and Germany Show less



Emerald Automotive (a Geely Group company)

• United Kingdom
• Automotive
• 1 - 100 Employee

• IT Director

  • Jul 2015 - Jun 2019

  Emerald Automotive specialises in the design, development and production of light-weight, low-emission and long-range advanced hybrid commercial vehicles. Headquartered in Coventry, the business has facilities in Essex, USA, Sweden and China. The business is now a wholly owned subsidiary of Zhejiang Geely Holding Group (Geely). Emerald is currently working on the new London taxi project – TX5, (project value of £350m), whilst concurrently running 3 other vehicle programmes. Key… Show more Emerald Automotive specialises in the design, development and production of light-weight, low-emission and long-range advanced hybrid commercial vehicles. Headquartered in Coventry, the business has facilities in Essex, USA, Sweden and China. The business is now a wholly owned subsidiary of Zhejiang Geely Holding Group (Geely). Emerald is currently working on the new London taxi project – TX5, (project value of £350m), whilst concurrently running 3 other vehicle programmes. Key Responsibilities: • Directed all IT operations, oversaw all aspects of strategic/operational planning, budget management, staff management and governance, managed a £2.5m IT budget, also propelled high-performance teamwork. • Administered the adherence to SLAs and leveraged resources across the group, liaised with Chief Engineers, as well as the CEO, CTO and the Head of Programmes. Key Achievements: • Supported the organisation’s cost control and efficiency measures, by devising and implementing the cloud strategy into the business, in collaboration with partner companies from Volvo and London Taxi. • Facilitated the achievement of all short, mid and long-term commercial targets, by developing and executing a robust set of technical strategies and IT processes/procedures. • Spearheaded the successful delivery of the TX5 project (project value of £350m), by maintaining all IT operations across 4 sites (comprising of 300 Engineers across 4 sites – 3 based in the UK and 1 in China). • Coordinated the implementation of the Dassault 3D experience platform. • Established beneficial business relationships with the Geely Group (Geely, Volvo, CEVT, London Taxis Company) after speaking at the Global IT Conference in 2016. Show less Emerald Automotive specialises in the design, development and production of light-weight, low-emission and long-range advanced hybrid commercial vehicles. Headquartered in Coventry, the business has facilities in Essex, USA, Sweden and China. The business is now a wholly owned subsidiary of Zhejiang Geely Holding Group (Geely). Emerald is currently working on the new London taxi project – TX5, (project value of £350m), whilst concurrently running 3 other vehicle programmes. Key… Show more Emerald Automotive specialises in the design, development and production of light-weight, low-emission and long-range advanced hybrid commercial vehicles. Headquartered in Coventry, the business has facilities in Essex, USA, Sweden and China. The business is now a wholly owned subsidiary of Zhejiang Geely Holding Group (Geely). Emerald is currently working on the new London taxi project – TX5, (project value of £350m), whilst concurrently running 3 other vehicle programmes. Key Responsibilities: • Directed all IT operations, oversaw all aspects of strategic/operational planning, budget management, staff management and governance, managed a £2.5m IT budget, also propelled high-performance teamwork. • Administered the adherence to SLAs and leveraged resources across the group, liaised with Chief Engineers, as well as the CEO, CTO and the Head of Programmes. Key Achievements: • Supported the organisation’s cost control and efficiency measures, by devising and implementing the cloud strategy into the business, in collaboration with partner companies from Volvo and London Taxi. • Facilitated the achievement of all short, mid and long-term commercial targets, by developing and executing a robust set of technical strategies and IT processes/procedures. • Spearheaded the successful delivery of the TX5 project (project value of £350m), by maintaining all IT operations across 4 sites (comprising of 300 Engineers across 4 sites – 3 based in the UK and 1 in China). • Coordinated the implementation of the Dassault 3D experience platform. • Established beneficial business relationships with the Geely Group (Geely, Volvo, CEVT, London Taxis Company) after speaking at the Global IT Conference in 2016. Show less



H2K Consulting Limited

• Derby, United Kingdom

• Managing Director

  • Jul 2015 - Jul 2016



Intelligent Energy

• United Kingdom
• Renewable Energy Equipment Manufacturing
• 200 - 300 Employee

• Head of Infrastructure (IT / Facilities)

  • 2008 - Jun 2015

  Intelligent Energy is a fuel cell company focused on the development and commercialisation of its fuel cell technologies for a range of markets (automotive, backup power and UAVs.) Key Responsibilities: • Optimised IT and infrastructure operations across 3 continents; whilst leading a team of 20 Global Direct Reports and a multi-disciplinary workforce (600+), defined IT processes, policies, strategies and standards and headed ERP system selection, controlled a budget of… Show more Intelligent Energy is a fuel cell company focused on the development and commercialisation of its fuel cell technologies for a range of markets (automotive, backup power and UAVs.) Key Responsibilities: • Optimised IT and infrastructure operations across 3 continents; whilst leading a team of 20 Global Direct Reports and a multi-disciplinary workforce (600+), defined IT processes, policies, strategies and standards and headed ERP system selection, controlled a budget of £15m. Key Achievements: • Progressed to a number of roles within the organisation; including promotion from a technical role, to Group IT Manager 2008, as well as promotion from Group IT Manager, to Head of Infrastructure in 2012. • Led business towards an IPO valuation of £630m; the largest flotation of a pure technology company for 5 years. • Maximised business resilience, and minimised risk to day-to-day global business operations, by successfully delivering the IT security framework, critical incident protocol and disaster recovery procedures. • Enhanced business efficiency, by visualising 100% of the infrastructure and storage solutions, after identifying shortcomings. • Played a pivotal in growing the business from 70, to 600 personnel within 5 years; which involved spearheading the setups of +10 global offices, as well as advising C-Level on business developments from an IT/technology perspective. • Delivered a £500k complete global infrastructure overhaul in-line with IT business strategy; which included a new network solution, storage, virtual infrastructure and thin desktop across all business locations. • Leveraged global communications, by implementing a global communications system; which included video conferencing, a new IP phone solution, and a mobile phone solution. • Supported continual business growth and commercial revenue generation, by maximising IT and infrastructure performance and functionality, whilst identifying and evaluating possible new technology-based opportunities. Show less Intelligent Energy is a fuel cell company focused on the development and commercialisation of its fuel cell technologies for a range of markets (automotive, backup power and UAVs.) Key Responsibilities: • Optimised IT and infrastructure operations across 3 continents; whilst leading a team of 20 Global Direct Reports and a multi-disciplinary workforce (600+), defined IT processes, policies, strategies and standards and headed ERP system selection, controlled a budget of… Show more Intelligent Energy is a fuel cell company focused on the development and commercialisation of its fuel cell technologies for a range of markets (automotive, backup power and UAVs.) Key Responsibilities: • Optimised IT and infrastructure operations across 3 continents; whilst leading a team of 20 Global Direct Reports and a multi-disciplinary workforce (600+), defined IT processes, policies, strategies and standards and headed ERP system selection, controlled a budget of £15m. Key Achievements: • Progressed to a number of roles within the organisation; including promotion from a technical role, to Group IT Manager 2008, as well as promotion from Group IT Manager, to Head of Infrastructure in 2012. • Led business towards an IPO valuation of £630m; the largest flotation of a pure technology company for 5 years. • Maximised business resilience, and minimised risk to day-to-day global business operations, by successfully delivering the IT security framework, critical incident protocol and disaster recovery procedures. • Enhanced business efficiency, by visualising 100% of the infrastructure and storage solutions, after identifying shortcomings. • Played a pivotal in growing the business from 70, to 600 personnel within 5 years; which involved spearheading the setups of +10 global offices, as well as advising C-Level on business developments from an IT/technology perspective. • Delivered a £500k complete global infrastructure overhaul in-line with IT business strategy; which included a new network solution, storage, virtual infrastructure and thin desktop across all business locations. • Leveraged global communications, by implementing a global communications system; which included video conferencing, a new IP phone solution, and a mobile phone solution. • Supported continual business growth and commercial revenue generation, by maximising IT and infrastructure performance and functionality, whilst identifying and evaluating possible new technology-based opportunities. Show less



Pharmaceutical Profiles

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Network Manager

  • Jul 2000 - 2008

  Key Responsibilities: • Fully supported, configured, maintained and upgraded corporate networks and in-house servers, installed and integrated new server hardware and applications. • Kept an eye out for needed updates, supported and administered third-party applications, ensured network security and connectivity, monitored network performance; including availability, utilisation, throughput, goodput, and latency, also tested networks for weaknesses. • Setup user accounts, permissions… Show more Key Responsibilities: • Fully supported, configured, maintained and upgraded corporate networks and in-house servers, installed and integrated new server hardware and applications. • Kept an eye out for needed updates, supported and administered third-party applications, ensured network security and connectivity, monitored network performance; including availability, utilisation, throughput, goodput, and latency, also tested networks for weaknesses. • Setup user accounts, permissions and passwords, resolved problems reported by end-user, defined network policies and procedures, specified system requirements and designed solutions, researched and made recommendations on server system administration. Show less Key Responsibilities: • Fully supported, configured, maintained and upgraded corporate networks and in-house servers, installed and integrated new server hardware and applications. • Kept an eye out for needed updates, supported and administered third-party applications, ensured network security and connectivity, monitored network performance; including availability, utilisation, throughput, goodput, and latency, also tested networks for weaknesses. • Setup user accounts, permissions… Show more Key Responsibilities: • Fully supported, configured, maintained and upgraded corporate networks and in-house servers, installed and integrated new server hardware and applications. • Kept an eye out for needed updates, supported and administered third-party applications, ensured network security and connectivity, monitored network performance; including availability, utilisation, throughput, goodput, and latency, also tested networks for weaknesses. • Setup user accounts, permissions and passwords, resolved problems reported by end-user, defined network policies and procedures, specified system requirements and designed solutions, researched and made recommendations on server system administration. Show less



Web Enterprise Network

• System Administrator

  • Jan 2000 - Jun 2000

  • Configured and maintained networked computer systems; including hardware, system software, and applications, ensured data was stored securely and backed up regularly. • Diagnosed and resolved hardware, software, networking, and system issues when they arose, replaced and upgraded defective or outdated components when necessary. • Monitored system performance to ensure everything ran smoothly and securely, researched and recommended new approaches to improve networked computer… Show more • Configured and maintained networked computer systems; including hardware, system software, and applications, ensured data was stored securely and backed up regularly. • Diagnosed and resolved hardware, software, networking, and system issues when they arose, replaced and upgraded defective or outdated components when necessary. • Monitored system performance to ensure everything ran smoothly and securely, researched and recommended new approaches to improve networked computer systems. • Provided technical support when requested, documented any processes which employees needed to follow in order to successfully work within the organisation’s computing system. Show less • Configured and maintained networked computer systems; including hardware, system software, and applications, ensured data was stored securely and backed up regularly. • Diagnosed and resolved hardware, software, networking, and system issues when they arose, replaced and upgraded defective or outdated components when necessary. • Monitored system performance to ensure everything ran smoothly and securely, researched and recommended new approaches to improve networked computer… Show more • Configured and maintained networked computer systems; including hardware, system software, and applications, ensured data was stored securely and backed up regularly. • Diagnosed and resolved hardware, software, networking, and system issues when they arose, replaced and upgraded defective or outdated components when necessary. • Monitored system performance to ensure everything ran smoothly and securely, researched and recommended new approaches to improve networked computer systems. • Provided technical support when requested, documented any processes which employees needed to follow in order to successfully work within the organisation’s computing system. Show less



Public Record Office

• IT TECHNICAL SUPPORT ANALYST

  • 1998 - 2000

  Key Responsibilities: • Researched and identified solutions to software and hardware issues, diagnosed and troubleshot technical issues; including account setup and network configuration. • Asked end-users targeted questions to quickly understand the root of the problem, tracked computer system issues through to resolution, within agreed time limits. • Talked end-users through a series of actions until technical issue(s) at hand were solved, escalated unresolved issues to appropriate… Show more Key Responsibilities: • Researched and identified solutions to software and hardware issues, diagnosed and troubleshot technical issues; including account setup and network configuration. • Asked end-users targeted questions to quickly understand the root of the problem, tracked computer system issues through to resolution, within agreed time limits. • Talked end-users through a series of actions until technical issue(s) at hand were solved, escalated unresolved issues to appropriate internal teams. • Provided prompt and accurate feedback to end-users, referred to internal database or external resources to provide accurate tech solutions. • Ensured all issues were properly logged, prioritised and managed several open issues at one time, followed up with end-users to ensure their IT systems are fully functional after troubleshooting. • Prepared accurate and timely reports, documented technical knowledge in the form of notes and manuals. Show less Key Responsibilities: • Researched and identified solutions to software and hardware issues, diagnosed and troubleshot technical issues; including account setup and network configuration. • Asked end-users targeted questions to quickly understand the root of the problem, tracked computer system issues through to resolution, within agreed time limits. • Talked end-users through a series of actions until technical issue(s) at hand were solved, escalated unresolved issues to appropriate… Show more Key Responsibilities: • Researched and identified solutions to software and hardware issues, diagnosed and troubleshot technical issues; including account setup and network configuration. • Asked end-users targeted questions to quickly understand the root of the problem, tracked computer system issues through to resolution, within agreed time limits. • Talked end-users through a series of actions until technical issue(s) at hand were solved, escalated unresolved issues to appropriate internal teams. • Provided prompt and accurate feedback to end-users, referred to internal database or external resources to provide accurate tech solutions. • Ensured all issues were properly logged, prioritised and managed several open issues at one time, followed up with end-users to ensure their IT systems are fully functional after troubleshooting. • Prepared accurate and timely reports, documented technical knowledge in the form of notes and manuals. Show less



West Communications Ltd

• TECHNICAL SALES & SUPPORT

  • 1997 - 1998

  Key Responsibilities: • Established technical needs of customers and suggested appropriate products, explained complex technical information to customers in a way that was easily understandable. • Followed up with customers and resolved any issues that arose, kept customers informed about new technological products, compiled proposals and reports related to technical products. • Ensured that sales targets were consistently met, reported to management about sales made, updated records… Show more Key Responsibilities: • Established technical needs of customers and suggested appropriate products, explained complex technical information to customers in a way that was easily understandable. • Followed up with customers and resolved any issues that arose, kept customers informed about new technological products, compiled proposals and reports related to technical products. • Ensured that sales targets were consistently met, reported to management about sales made, updated records of customer communications and contact information. Show less Key Responsibilities: • Established technical needs of customers and suggested appropriate products, explained complex technical information to customers in a way that was easily understandable. • Followed up with customers and resolved any issues that arose, kept customers informed about new technological products, compiled proposals and reports related to technical products. • Ensured that sales targets were consistently met, reported to management about sales made, updated records… Show more Key Responsibilities: • Established technical needs of customers and suggested appropriate products, explained complex technical information to customers in a way that was easily understandable. • Followed up with customers and resolved any issues that arose, kept customers informed about new technological products, compiled proposals and reports related to technical products. • Ensured that sales targets were consistently met, reported to management about sales made, updated records of customer communications and contact information. Show less



St Austell Brewery Ltd

• IT Administrator

  • 1996 - 1997

  Key Responsibilities: • Monitored and maintained networks and servers, upgraded, installed and configured new hardware and software to meet company objectives. • Implemented security protocols and procedures to prevent potential threats, created user accounts and performed access control. • Carried out diagnostic tests and debugging procedures to optimise computer systems, documented processes, also backed up and archived data. • Developed data retrieval and recovery procedures… Show more Key Responsibilities: • Monitored and maintained networks and servers, upgraded, installed and configured new hardware and software to meet company objectives. • Implemented security protocols and procedures to prevent potential threats, created user accounts and performed access control. • Carried out diagnostic tests and debugging procedures to optimise computer systems, documented processes, also backed up and archived data. • Developed data retrieval and recovery procedures, designed and implemented efficient end-user feedback and error reporting systems. • Supervised and mentored IT department employees, provided IT support, kept up to date with advancements and best practices in IT administration. Show less Key Responsibilities: • Monitored and maintained networks and servers, upgraded, installed and configured new hardware and software to meet company objectives. • Implemented security protocols and procedures to prevent potential threats, created user accounts and performed access control. • Carried out diagnostic tests and debugging procedures to optimise computer systems, documented processes, also backed up and archived data. • Developed data retrieval and recovery procedures… Show more Key Responsibilities: • Monitored and maintained networks and servers, upgraded, installed and configured new hardware and software to meet company objectives. • Implemented security protocols and procedures to prevent potential threats, created user accounts and performed access control. • Carried out diagnostic tests and debugging procedures to optimise computer systems, documented processes, also backed up and archived data. • Developed data retrieval and recovery procedures, designed and implemented efficient end-user feedback and error reporting systems. • Supervised and mentored IT department employees, provided IT support, kept up to date with advancements and best practices in IT administration. Show less