Experience

PADNOS

• United States
• Wholesale Recyclable Materials
• 200 - 300 Employee

• Service Specialist

  • Sep 2020 - Present

  Anything and everything service to internal and external customers. Relentlessly pursuing reduced customer effort and an unforgettable customer experience. Helping make PADNOS a force our customers cannot live without.

• Commercial Account Coordinator

  • Nov 2019 - Sep 2020

  Critical support for Account Executives and our customers to grow our business.

• First Impression Specialist

  • Apr 2017 - Nov 2019

  At PADNOS, we aim to exceed the expectations of our customer, both internal and external. Service is taking action to create value for someone else. As the Lead on our H.I.V.E. team, I strive to bring a Helpful, Intuitive, Valuable, Enthusiastic experience to each person in which I interact. Our team's goal is to give a great customer experience through meeting the needs of our customer, or connecting them with the best expert on our team.

• Administrative Services Specialist

  • Jul 2010 - Apr 2017

  Worked with our plastics division team while we grew 1000% over 6+ years. Assisted our Operations Manager, Director of Sales, Purchasing Manager, Director of Plastics and their teams to ensure administrative needs were met. Assisted in a company acquisition and helped establish strong lines of communication. Worked closely with our customers to ensure proper communciation, and acted as our customer service liaison. Helped to build key relationships with our largest customers with transparent reporting, communication, and accurate accounting which are all staples of our company. Managed our several consignment/toll programs, including our largest customer. Show less

• EHS Manager

  • Aug 2008 - Jul 2010

  Managed our EHS Coodinator and the EHS program state-wide (24 locations), and implemented our program at 3 company acquisitions. Led our Safety Council and Safety Committees for each of our 4 regions. Worked with our executive, management, and operations teams along with cosultants to improve process safety and safety awareness, while implementing improvements. Managed our Worker's Compensation program and work related medical expenses. Began the implementation of a high visibility PPE program that is now standard. Worked with the DEQ to ensure environmental compliance. Reformed our close call reporting process to better identify trends and monitor current and potential hazards. Show less

• Recycling Center Manager

  • Nov 2005 - Aug 2008

  Managed daily operations of our recycling center in Hastings, MI. Focused on building relationships with residential and business customers in the area. Improved processes and layout of our location to improve efficiency and customer experience. Built relationships with a very experienced team that averaged 25 years my elder. We broke several division records during those 3 years, including the "total customers serviced" and "total scrap weight handled" daily, weekly, monthly, and annual marks. Show less

• Administrative Services - Turner Division

  • Sep 2004 - Nov 2005

  Worked with our Administrative Services team at Turner as an opportunity to continue to grow and learn the many aspects of a growing company. Interacted with our customers, sales team, and operations teams daily.

• Administrative Services - Straight Street

  • Mar 2004 - Sep 2004

  Worked with our Administrative Services team as an entry level position. Interacted with our customers, sales team, and operations teams daily.

• Safety and Environmental Intern

  • Apr 2003 - May 2004

  Immersion into the EHS program at PADNOS. Worked closely with the EHS Manager on a daily basis. Designed and implemented written procedures, conducted safety audits, co-hosted safety committee meetings and interacted daily with a diverse workforce.