Junior Payment Operations Specialist

• May 2023 - Present

Mid Senior Customer Success Specialist - Global Team

• Jan 2023 - May 2023

Junior Customer Success Specialist - Global Team

• Jul 2022 - Jan 2023

Bahasa Indonesia - English Non-Legal Translator/Interpreter

• 2018 - Present

English-Bahasa and Bahasa-English freelance translator/interpreter. Provide non-legal translation and interpretation services. English-Bahasa and Bahasa-English freelance translator/interpreter. Provide non-legal translation and interpretation services.

Project Management Officer

• Dec 2021 - Sep 2022

● Designed end-to-end program management of support group community related to business and career development for young women in Indonesia. ● Researched issues and problems commonly faced by Indonesian girls to build a suitable theme and method for the community. ● Provided creative ideas and drafts for the project’s content promotions. ● Organized various projects and events through cross-department collaborations and coordination ● Designed end-to-end program management of support group community related to business and career development for young women in Indonesia. ● Researched issues and problems commonly faced by Indonesian girls to build a suitable theme and method for the community. ● Provided creative ideas and drafts for the project’s content promotions. ● Organized various projects and events through cross-department collaborations and coordination

English Content Writer

• Nov 2021 - Feb 2022

● Wrote and proofread English articles and content writings for thesmedia.id website. ● Significantly increased the traffic until up to 293 views/article. ● Collaborated with the content designer on editing and design plans. ● Researched the recent trends before generating them into high-quality writings. ● Provided suggestions and feedback weekly to the management. ● Wrote and proofread English articles and content writings for thesmedia.id website. ● Significantly increased the traffic until up to 293 views/article. ● Collaborated with the content designer on editing and design plans. ● Researched the recent trends before generating them into high-quality writings. ● Provided suggestions and feedback weekly to the management.

Research Intern

• Aug 2021 - Jan 2022

● Researched regional issues related to grass-root political movements. ● Maintained communication with 10+ informants and stakeholders of the research’s object. ● Analysed the suitable problem-solving methods for the issues. ● Presented the issues, findings, and analysis result to the lecturers. ● Wrote an English scientific paper of the findings and the solutions. ● Researched regional issues related to grass-root political movements. ● Maintained communication with 10+ informants and stakeholders of the research’s object. ● Analysed the suitable problem-solving methods for the issues. ● Presented the issues, findings, and analysis result to the lecturers. ● Wrote an English scientific paper of the findings and the solutions.

English Second Language Tutor

• Mar 2021 - Jan 2022

● Developed different creative teaching methods for 25+ classes, each class consisted of around 7+ students. ● Taught elementary to intermediate level English to more than 50 students in total, ranging from 12 – 60 years old. ● Updated the daily progress report, delivered feedback to the management, and created a strategic plan for each student for the following week. ● Performed public speaking and customer-oriented communications on a daily basis to ensure students’ best experience ● Developed different creative teaching methods for 25+ classes, each class consisted of around 7+ students. ● Taught elementary to intermediate level English to more than 50 students in total, ranging from 12 – 60 years old. ● Updated the daily progress report, delivered feedback to the management, and created a strategic plan for each student for the following week. ● Performed public speaking and customer-oriented communications on a daily basis to ensure students’ best experience

Program Management Officer

• Dec 2020 - Jul 2021

● Designed, researched, and planned a blueprint of a mentorship program for young Indonesian women. ● Designed the curriculum and managed the end-to-end implementation of the program: creating flow and guidelines, contacting mentors and mentees, conducting evaluation and review. ● Attracted 80+ registrants, involved in the process of selecting the candidates and creating the interview guidelines. ● Coordinated with external stakeholders and formed a networking relationship with the keynote speakers and the mentors. ● Coordinated closely with the content and external department for program awareness. Show less

Staff in Script and Translation Department

• Jun 2019 - Jul 2019

● Handled the daily log administrations and employee attendance. ● Performed clerical and administrative support for the department, including archiving documentation of expenses for audit purposes. ● Managed, sorted, and recorded the details of more than 50+ international official state letters. ● Handled the daily log administrations and employee attendance. ● Performed clerical and administrative support for the department, including archiving documentation of expenses for audit purposes. ● Managed, sorted, and recorded the details of more than 50+ international official state letters.

Junior Journalist at Magelang Ekspres

• Sep 2015 - Mar 2017

Run the student, teenage, and kids section. Handled content writing and editing. Wrote and managed features, local culture, social development, and children-related articles. Conducted interviews. Run the student, teenage, and kids section. Handled content writing and editing. Wrote and managed features, local culture, social development, and children-related articles. Conducted interviews.