Licensed Real Estate Agent & REALTOR®

• 2018 - Present

Certified Life Coach

• 2018 - Present

Regional Risk Supervisor

• Nov 2016 - Nov 2017

• Developed strategic plans to minimize risk and ensure success of Enterprise, National, and Alamo based on rental branch visits, audits, and monthly analysis of Profit & Loss statements• Managed employee driving safety program in accordance with company driving policies and applicable laws. Interviewed both entry level and management employees for level promotions • Department head, regional leader and member of the corporate ethics committee• Identified trends, forecasted future results, and developed strategies aimed at controlling loss per car and uninsured losses. Consulted with staff and department heads to mitigate and prevent losses.• Ensured legal compliance, customer safety and best business practices for 40 rental locations with 150+ employees within an assigned territory• Interdepartmental collaboration with human resources and other departments on personnel, workers compensation, safety issues and investigations • Designed monthly trainings for both entry level and management employees to ensure ethics and compliance• Delivered regular presentations to the Regional Vice President, Business Manager, Area Managers and the Vice President of finance by way of written reports and presentations Show less

Liability Supervisor

• Oct 2010 - Nov 2016

• Instrumental in the recruiting, interviewing and hiring a successful team • Launched a successful material damage program that ultimately span across North America• Drove variance scores down by 3.1% on quarterly file reviews, consistently exceeded expectations on corporate audits and reduced claim turnaround time by 15% • Coached a team of 10 material damage employees to ensure adherence to governmental laws, company guidelines, and loss reduction• Achieved over 80% employee retention based on communication, clear expectations, realistic SMART goals, one on ones and timely performance reviews Show less

Property Damage Adjuster

• Sep 2009 - Oct 2010

• Investigated, negotiated, and settled 1st and 3rd party claims based on state regulations. • Negotiated total loss offers, settled contract repairs, and worked closely with MDU and SIU. • Investigated, negotiated, and settled 1st and 3rd party claims based on state regulations. • Negotiated total loss offers, settled contract repairs, and worked closely with MDU and SIU.

Loss Control Representative-Loss Control Specialist

• Apr 2004 - Sep 2009

• Promoted 4 times in the Loss Control Department between 2004 and 2009• Identified liability, setup new claims, adjusted, collected and negotiated on property claims to minimize company losses. Earned top 2 adjuster based on company matrix • Developed a creative training program to engage employees to learn underwriting, best practices and proper risk procedures• Completed monthly audits of rental locations to ensure compliance with underwriting procedures and company guidelines• Held regular accounts receivable meeting to aid in the reduction of bad debt, completed monthly reporting. Evaluated Profit & Loss statements to make the necessary recommendations to control losses Show less

Management Sales Representative

• Dec 2002 - Apr 2004

• Consistently exceeded sales goals• Demonstrated exceptional customer service and was selected as customer service manager due to my positive outlook and leadership qualities • Established and built relationships with customer, vendors, corporate accounts and local dealerships. Contributed to positive fleet growth, sales, and high customer satisfaction scores.• Marketed Enterprise to potential clients via set appointments and cold calls.Education