Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Clinical Onboarding and Training Lead

  • Sep 2019 - Present

  People leadership responsibilities: • Managing a team of 10 contact centre and clinical staff trainers and content associates including senior associates. • Delivering leadership and key improvements to the onboarding and training operating model providing improved optics to the business. • Chairing key internal/external stakeholder meetings, ensuring collaboration and effective troubleshooting. • Developing the team to perform to an increased operational standard, achieving and maintaining high KPIs for the team’s work. Content and Reporting: • Creating and maintaining relevant policies and SOPs. • Effective management of intranet sites and newsletters. • Monitoring and reporting the department’s ongoing compliance. • Devising and implementing new onboarding and training processes for new role types. • Ensuring relevant competency-based training framework is created and up to date. Governance & Strategy: • Planning and facilitating quarterly audits, feeding back learnings and implementing any changes in processes to minimise risk. • Develop strategies for continuous feedback from those who are onboarded to ensure all employees have a world-class onboarding experience. • Provide evidence of best practice for CQC inspections. Show less



BAPAM (British Association for Performing Arts Medicine)

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Office and Clinics Manager

  • Jun 2003 - Oct 2018

  Management & Personnel • Lead responsibility for liaison with clinicians and patients, delivering a nationwide clinical service for the UK’s professional performing arts community. • Managing and monitoring Clinics Helpline, e-mail and correspondence and work alongside team members to provide advice and information about services. • Manage and monitor a multi- disciplinary clinical team, line managing the deputy clinics manager, two administrative assistants and casual/volunteer support. • Managing resources and administrative support to clinicians. • Develop systems and collate data on clinician qualifications, performance and compliance. • Create formal written procedures and developing education within the organisation, including clinicians. • Public relations: lead responsibility for contact with public, patients and stakeholders. Office Management, Finance & Facilities • Lead responsibility for premises and facilities; liaison and support to contractors. • Manage contractual and compliance issues e.g. Health and Safety, IT and accounts. • Co-ordinate and monitor procurement and maintenance of equipment and premises. • Co-ordinate office administration, including financial systems to Accountant. • Coordinate office moves and set up of new clinical premises. Governance & Strategy • As the CQC Registered Manager working with the Medical Committee, playing a fundamental role in incident reporting, patient feedback/complaints and policy review. • Ensure organisational policies and procedures are implemented and monitored. • Develop systems and collate data on performance and compliance for BAPAM’s Boards and relevant regulatory bodies including the Charity Commission. • Provide input into strategic development and budgeting. Fundraising & Education • Develop and deliver education, training and events for health professionals, performers and the public. • Work alongside CEO and team members on fundraising and marketing activities. Show less



IRRV

• United Kingdom
• Government Relations
• 1 - 100 Employee

• Office Administrator

  • May 2002 - Jun 2003

  • Administrator to Consultant Valuer creating a European wide qualification. • Ensuring that work programme continues to fulfil criteria of funding body. • First point and continuing contact with students, consultants and exam boards. Organising meetings, conferences and media liaison for scheme. • Allocating finances to all partners and maintaining positive relations with those partners. • Administrator to Consultant Valuer creating a European wide qualification. • Ensuring that work programme continues to fulfil criteria of funding body. • First point and continuing contact with students, consultants and exam boards. Organising meetings, conferences and media liaison for scheme. • Allocating finances to all partners and maintaining positive relations with those partners.



Cruelty Free International

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Community Fundraising Officer

  • Jun 2001 - May 2002

  • Responsible for community fundraising and challenge events. • Responsible for merchandise sales and refunds. • Responsible for legacy administration and promotion. • Introduced successful new supporter home collection box scheme. • Initiated programme of challenge events. • Devised new supporter activities pack. • Writing promotional material and articles for supporter magazine. • Selling advertising space for Cruelty Free International publication. • Responsible for community fundraising and challenge events. • Responsible for merchandise sales and refunds. • Responsible for legacy administration and promotion. • Introduced successful new supporter home collection box scheme. • Initiated programme of challenge events. • Devised new supporter activities pack. • Writing promotional material and articles for supporter magazine. • Selling advertising space for Cruelty Free International publication.