Laysa Sant' Ana
Front House at Cafe en Seine- Claim this Profile
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Inglês Professional working proficiency
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Portuguese Native or bilingual proficiency
Topline Score
Bio
Marlon Dias
I can say it’s a pleasure to work along with Laysa. She always has a positive attitude towards the obstacles of our jobs. Her commitment to delivering great work is admirable. Working with Laysa is definitely a bliss.
Laíse Castro
Laysa is a great person. I had been promoted to account manager for a visual communication company and she came to be my trainee. However, she was hired in a short time. She was very intelligent, conscientious and dedicated to her work, beyond highly adaptable and supportive too. She was one of the best assistants I ever had. I'm sure she will carry these traits in all future roles. I recommend her without reservations.
Marlon Dias
I can say it’s a pleasure to work along with Laysa. She always has a positive attitude towards the obstacles of our jobs. Her commitment to delivering great work is admirable. Working with Laysa is definitely a bliss.
Laíse Castro
Laysa is a great person. I had been promoted to account manager for a visual communication company and she came to be my trainee. However, she was hired in a short time. She was very intelligent, conscientious and dedicated to her work, beyond highly adaptable and supportive too. She was one of the best assistants I ever had. I'm sure she will carry these traits in all future roles. I recommend her without reservations.
Marlon Dias
I can say it’s a pleasure to work along with Laysa. She always has a positive attitude towards the obstacles of our jobs. Her commitment to delivering great work is admirable. Working with Laysa is definitely a bliss.
Laíse Castro
Laysa is a great person. I had been promoted to account manager for a visual communication company and she came to be my trainee. However, she was hired in a short time. She was very intelligent, conscientious and dedicated to her work, beyond highly adaptable and supportive too. She was one of the best assistants I ever had. I'm sure she will carry these traits in all future roles. I recommend her without reservations.
Marlon Dias
I can say it’s a pleasure to work along with Laysa. She always has a positive attitude towards the obstacles of our jobs. Her commitment to delivering great work is admirable. Working with Laysa is definitely a bliss.
Laíse Castro
Laysa is a great person. I had been promoted to account manager for a visual communication company and she came to be my trainee. However, she was hired in a short time. She was very intelligent, conscientious and dedicated to her work, beyond highly adaptable and supportive too. She was one of the best assistants I ever had. I'm sure she will carry these traits in all future roles. I recommend her without reservations.
Credentials
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Branding - Brand Positioning
Brandster | Branding SchoolOct, 2018- Nov, 2024 -
Annual Startups Conference
Associação Brasileira de StartupsOct, 2017- Nov, 2024 -
Design Graphic
Saga School Of Animation Game ArtApr, 2017- Nov, 2024
Experience
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Café en Seine
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Ireland
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Hospitality
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1 - 100 Employee
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Front House
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Oct 2021 - Present
- Delivering an excellent customer service and visible presence to ensure all customer requests are answered punctually and effectively- Promoting company's products and services to customers, such as drinks and food available in the menu.- Processing orders, dealing with customer service requests and queries. - Delivering an excellent customer service and visible presence to ensure all customer requests are answered punctually and effectively- Promoting company's products and services to customers, such as drinks and food available in the menu.- Processing orders, dealing with customer service requests and queries.
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Staff
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Sep 2020 - Jul 2021
The Camden Pub is a premium sports bar in Dublin.- Delivered an outstanding service, to ensure customer service satisfaction.- Explaining to customers items available in the menu and making suggestions. - Processing payments, taking orders and dealing with clients' queries promptly and efficiently. The Camden Pub is a premium sports bar in Dublin.- Delivered an outstanding service, to ensure customer service satisfaction.- Explaining to customers items available in the menu and making suggestions. - Processing payments, taking orders and dealing with clients' queries promptly and efficiently.
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XFasten Brand
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United States
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Manufacturing
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1 - 100 Employee
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Social Media Analyst
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Nov 2019 - Aug 2020
Fasten Brand is an American company focused on providing house and office solutions.- Created, planned, and elaborated strategic Social Media calendars plans.- Developed and measured paid advertising campaigns, using Facebook and Google ads.- Delivered and managed high quality content for social media on Amazon store.- Established target's audience according to the current marketing trends.- Created and edited videos and image content for social networks.- Delivered an excellent customer experience by responding to queries on Amazon store.- Led, coordinated, and managed a team for social media interactions.- Assisted with customer issues, through providing accurate information, and ensuring resolution for all queries, including follow up of matters forwarded to other departments.- Demonstrated friendly engagement with customers on social media channels, and reached positive feedbacks.
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Sales And Marketing Specialist
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Nov 2018 - Sep 2019
BRS PAR is an international investment, management, and business development holding, focused on generating opportunities aimed at generating long-term value. - Developed and implemented marketing strategic and operational plans for the brand, under the guidance of the Commercial Leader.- Identified new and improved strategies to optimize digital marketing campaigns, including trying different creative approaches.- Assisted the financial department with CRM toll, reporting, and budget management.- Created and executed strategic Social Media calendars.- Coordinated and managed key steps of digital campaigns to ensure on time delivery.- Developed and collated reports on campaigns, including performance and sales results.- Elaborated graphic design layouts focused on improvement of digital channels.- Writing and reviewing of texts for corporate presentations, and management of social media content.
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Digital Marketing Executive
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Aug 2017 - Nov 2018
The focus of the company is to provide design services and marketing solutions for small business.Successfully developed paid advertisement campaigns and monitored social media insight generation, by using Facebook and Google Ads, which increased the profit of Eita! Estudio up to 12% within 1 year.- Day-to-day management, set up and optimization of digital channels for marketing and communication campaigns.- Worked alongside internal stakeholders and suppliers to develop, launch, and evaluate marketing trends, organization of events and launching of new products.- Advertisement of campaigns and social media insight generation.
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Marketing Communications Specialist
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Feb 2016 - May 2017
I9 is a promotional marketing and events company, focused on providing digital marketing solutions, development of marketing projects and campaigns for the retail sector.- Responsible for collating sales reports.- Preparation of briefing and optimization of marketing campaigns for events in shopping centers, to improve the branding and relationship with customers.- Maintained an exceptional understanding of the company's products, advertising and visual communication industry,- Collaborated with planning and development of strategic social media calendars, preparation of corporate presentations, and assisted with event management.- Liaised with clients to understand current demands and provided with efficient marketing solutions.- Assisted with marketing and sales projects, working alongside design and commercial teams.
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Marketing & Visual Merchandising Associate
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Sep 2012 - Sep 2014
The company's aim is to provide with creative visual concepts, to build attractive displays. - Responsible for research of current lifestyle and design trends. - Assisted with setting up of events and billboard installation.- Elaboration and design of visual communication content for posters, flyers and banners. - Collaborated with planning and development of strategic social media calendars, preparation of corporate presentations, and assisted with event management. The company's aim is to provide with creative visual concepts, to build attractive displays. - Responsible for research of current lifestyle and design trends. - Assisted with setting up of events and billboard installation.- Elaboration and design of visual communication content for posters, flyers and banners. - Collaborated with planning and development of strategic social media calendars, preparation of corporate presentations, and assisted with event management.
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Education
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2015 - 2017
Universidade Salvador
Master of Business Administration - MBA, Business Administration and Management, General -
2008 - 2012
Universidade Salvador
Bachelor’s Degree in Marketing Communications, Marketing/Marketing Management, General -
2022 - 2023
Dorset College Dublin
Bachelor of Business Administration - BBA, (Hons) in International Business - Level 8
Community
